Ken Garff West Valley Ford

Do not do business with these guys. I bought a used Ram 1500 from these guys. 2 weeks after I purchased the vehicle, I took it to the Ram dealer because of a strange noise and find out its "Canadian." B 1500 from these guys. 2 weeks after I purchased the vehicle, I took it to the Ram dealer because of a strange noise and find out its "Canadian." Because it was built in Canada, the factory warranty is null and void. I'm told thats an issue particularly with Ram trucks. Ken Garff didn't disclose this during the sale. In fact, my paperwork included a warranty disclosure stating that the vehicle still had its factory warranty. Of course, I paid way more than I would have knowing there was no protection. When I confronted the dealership manager, they simply said "its not against the law for us not to disclose this to you." Seriously? This is how you do business? Too bad for them I have signed warranty disclosures and this is fraud, plain and simple. In today's day and age, this dealership does not deserve your business. KEN GARFF LIES!!! More

Where do I even begin? This has been the craziest week and my oil light turns on to 10%. I call to make an appointment with Ken Garff Honda, which was so easy and the people were more than helpful, when I and my oil light turns on to 10%. I call to make an appointment with Ken Garff Honda, which was so easy and the people were more than helpful, when I accidentally showed up to Ken Garff Ford, Larry (who works in service) explained to me where Ken Garff Honda is, but was more than delighted to take my car in to do an oil change on my car! I was very confused on locations, and to have someone take you in and help you is the best feeling. I was receiving texts about my car and the wait time was so much faster than what I was initially told! The staff is more than friendly and as I was walking around, multiple people came up to me asking if everything was being taken care of! Thanks Ken Garff and especially Larry for the major help! I greatly appreciate it! Ken Garff also has a very clean atmosphere, during COVID! More

Dave Mack was our sales rep and he could not have been more helpful and accommodating. We bought a used F150 Limited after seeing a listing from a web search. We feel that the price, trade in and financ more helpful and accommodating. We bought a used F150 Limited after seeing a listing from a web search. We feel that the price, trade in and financing met our expectations. We highly recommend this dealership and their team. We had a very positive experience! More

HORRIBLE BAIT AND SWITCH!!! CROOKS WITH DISHONEST BUSINESSES PRACTICES My son went to buy a Ford Mustang, was told he had the car but needed a co-signer so I agreed to co-sign. I sent my informatio BUSINESSES PRACTICES My son went to buy a Ford Mustang, was told he had the car but needed a co-signer so I agreed to co-sign. I sent my information over after making it very clear I did not want to be primary carrier on the loan. Couple of days pass and he goes to pick up the car and is made to wait hours. When he’s finally helped he’s told that he isn’t ANYWHERE on the loan and that the loan is in my name only. This is AFTER he has given a 1500 deposit and traded in his old car. We were both totally blindsided by this news but I waited at home, to get emailed some sort of paperwork or contract to sign but didn’t get anything from the dealership. Next thing I know, my son shows up with the car, driving on dealership plates and I’m told that the dealership instructed him to tell me that if “anyone asks the car is mine” I waited for two days and was not contacted by the dealership to sign any contracts and I decided I was uncomfortable with the way the deal had been done and I told my son to take the car back. It was a Sunday so he took it back the next day. The dealership kept $640.00 of my sons deposit and refused to give it back even though they knew full well he was driving the car, with their permission on dealer plates and neither of us had signed any contracts. Further, I don’t think they had any financing in place because as of today I have received 4 letters of rejection from various financial institutions saying they would not finance me for the car. This seems like quite an obvious ploy to lure people in and keep part or all of their deposit and or trade and do it over and over on the same car when the financing “falls through.” I am so disappointed and disgusted which is why I just recently purchased a car with Carvana. Amazing and effortless experience with 100 transparency along the way. Do yourself a favor, steer clear of this dealership AT ALL COSTS. More

The MOST horrible experience ever! Every time we come in here to get our company trucks serviced, the customer service all the way to the shop managers are a joke!!!! Could not find our apt, promised a tru here to get our company trucks serviced, the customer service all the way to the shop managers are a joke!!!! Could not find our apt, promised a truck while ours was being serviced, the service manager never shows up. People do not acknowledge you and the list goes on. All the while we have people on payroll waiting for us, clients of ours expecting us and etc. I guess they truly don’t live up to their billboards.....a listen ear, we are different then them. What a joke!!! Chad the sales manager is a joke as well and should not be on that role as a leader. It is obvious the training on CS is a joke!!! Thanks, Custom grounds. More

The Best Experience buying a vehicle in 30 years! I’d like to say, We have bought numerous cars over the last 30 years every make and every model you can think of. Buying cars in the past has always I’d like to say, We have bought numerous cars over the last 30 years every make and every model you can think of. Buying cars in the past has always felt burdensome, exhausting and sometimes annoying. Our experience this time wasn’t painful at all...in fact it was a pleasant experience maybe even fun. We already had financing approval and told the salesman, this is what I want....he delivered. One inquiry on my credit, Not 7-8 or 10. Just 1, the one we chose. Then the finance office was even better! Thanks for the best experience ever! More

Unfortunate experience (probably exception) Not sure where to put rating for stars. The service center has done well for warranty work. A number of employees have also tried to strive for good Not sure where to put rating for stars. The service center has done well for warranty work. A number of employees have also tried to strive for good experience. I just noticed though that the 7 conductor hitch wiring is missing part of wiring it needs. (Installed as part of buying truck) I had some concerns when picking up the truck a couple days after paying for it because cleaning induced engine problem. I would have liked to have had the opportunity to consider the 3 day exchange period, and I brought it up the morning after I picked it up. The issue giving me the most grief is the extended warranty. I was persuaded it would be a good idea, and not very long afterwards had some problems, and service center found more than one problem for about 2500-3000. Guess how much warranty program would cover, less than 25%. (has to be at dealership, if in SLC area, 45 day and 1000 mile waiting period) Cost of warranty is more than 3500 with tax, about a third of cost of truck. I am STILL waiting for dealership to give me a refund as I cancelled warranty unused about 6+ weeks ago...... More

Lily was awesome! I live 300 miles from the dealership, so i had to do everything by phone and texting. Lily was a fantastic salesperson and answered all of my question I live 300 miles from the dealership, so i had to do everything by phone and texting. Lily was a fantastic salesperson and answered all of my questions very quickly and accurately. All of the paperwork was fedexed back and forth at no expense to me and she made it very easy to complete this purchase. I would highly recommend them. I had my car within a week and it was even delivered in an enclosed trailer. It was on empty when it was delivered, but a check for $50 was in the mail the next day. All in all I am extremely happy with my purchase! More