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Ken Garff West Valley Ford

West Valley City, UT

2.9
391 Reviews

4091 West 3500 S

West Valley City, UT

84120

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Showing 391 reviews

March 17, 2012

Feras was great. He didnt waste our time by showing cars we werent interested in and got me the car I wanted. He got us approved when other dealerships said "no". Also, the total amount of time it took wa More

by utshan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Midgley
March 05, 2012

I had called ahead regarding a particular car and spoke with Martin about it. He was very honest and helpful in answering my questions. When I arrived at the dealership I felt different about it instantly More

by haydayofmayday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feras, Martin, Martin Petersen
March 03, 2012

Our reason for going to Henry Day was because we had seen a used vehicle on the internet which we were interested in. My husband went to look at it. Feras was the salesperson to help my husband. Feras sho More

by kratzmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feras Abou-Zaki, Paul (Finance)
March 02, 2012

I have been to many dealerships and I have never seen such professionalism and excellent customer service as I have seen at Henry Day ford. Feras made my car buying experience both memorable and easy. I' More

by tdaou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feras Abou-Zaki
February 27, 2012

Everyone is very friendly and helpful and I like having Henry Day Ford service my truck because the dealer is the best and most knowledgeable to do any work on it. More

by mullder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grundstrom
February 20, 2012

We went to henry day ford to buy a car that we would like and we found a great 2011 taurus but weren't sure if it was the right one. Hak and Don helped us finding out if it was the right one and it was we ar More

by uriel1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don werber
February 16, 2012

Claudia was very friendly and let me decide what I was looking for without over Pressuring me to over exceed what I wanted to spend. Hak was extremely informational, after reading the Manual and the other More

by Rottley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hak, Claudia, Paul st. Clair, Hak Derviskadic
February 16, 2012

Scott provided excellent customer service. My repair was completed under warranty in a timely manner. He even took the time to locate a rattle in the rear door and also had that repaired under warranty. Hen More

by rcgper1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
2
February 15, 2012

I went in for a scheduled oil change and waited an hour and a half. I finally went to the service desk and my car was ready just no one cared to let me know. More

by susanc_1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no idea
Feb 16, 2012 -

Ken Garff West Valley Ford responded

Susan, I apologize for that experience. We at Henry Day Ford recognized the problem that you stated and acted on it, unfortunately the timing of my changes wasn't in place for you to benefit from them. We hired 3 additional personnel for our lube process, now we have 4 personnel. We're training daily on a very detailed methodical process, that brings quality and speed to our oil changes. Our oil changes now average 13 minutes which includes a complimentary 29 point inspection. So once again, I apologize that you did not reap the benefit of our new changes. However, I would like for you to call me and I'll privide you a complimentary oil change when you are ready for one. Then I'll be able to demonstrate our new system to you and it's benefits. My name is Jeff, I'm the service manager, give me a call when you can. 801-973-7030

February 15, 2012

I went in looking for a new Escape, but also wanted to check out the used ones, Hak took me directly to the vehicles I wanted not one he was trying to sell, and he made very helpful suggestions on what to More

by lisap225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hak, Hak Derviskadic
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