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Ken Garff West Valley Ford

West Valley City, UT

3.3
393 Reviews

4091 West 3500 S

West Valley City, UT

84120

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Showing 393 reviews

January 30, 2023

What an excellent experience I had working with your team as I purchased a new Ford Bronco -- specifically Justin James, an absolutely fantastic sales rep. I've met with many automotive sales reps through th More

by jordanhowe83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin James
January 30, 2023

I bought a van from here two months ago, and my experiences with this dealership have been abysmally negative. I can make a list of all the things that have gone wrong since I walked in their front More

by Miles
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rhett, 1 star
November 04, 2022

Worst car buying experience of my life. I will never do business with any Ken Garff dealership again. They are dishonest. We made a $1,000 deposit to be put on a waiting list to order a Mac More

by rnunley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Adams
Nov 07, 2022 -

Ken Garff West Valley Ford responded

Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Chris Carmody, General Sales Manager chrisc@kengarff.com

August 30, 2022

This is no way negates my other review but to give credit where credit is due Brandon in the service department did do some serious legwork to fix a totally botched situation, and I was very happy with his e More

by Becca
Recommend Dealer
No
Employees Worked With
Brandon
Aug 31, 2022 -

Ken Garff West Valley Ford responded

Hello Becca, Thank you for taking the time to leave a review for our dealership. We are sorry that you have had a frustrating experience while visiting our location, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! Brian King, General Manager brianki@kengarff.com

August 11, 2022

Extremely happy with Sales and Finance department. Mitch helped me order a Bronco, kept me informed on delivery and had me prepped so walking through payment with Matt in the finance department was a More

by robherriman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Herrin - Sales. Matt Hyde - Finance 5 stars for both!!!
Aug 31, 2022 -

Ken Garff West Valley Ford responded

Thanks for your review, Rob! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

August 06, 2022

I am very disappointed with my experience with Ken Garff Ford West Valley. They played fast and loose with car prices and other details of making the sale. The biggest issue though is their MANDATORY char More

by thomaskster
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lilly
Aug 08, 2022 -

Ken Garff West Valley Ford responded

Hello Thomas, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Chris Carmody, General Sales Manager chrisc@kengarff.com

Aug 08, 2022 -

thomaskster responded

Very disappointed again with this dealership. Chris Carmody called me to discuss my concerns, but he just hung up on me when I asked him to tell me the value of CarRX and what it would do for me. He did listen to my other concerns, though, around taking care with details and customer experience.

Aug 18, 2022 -

thomaskster responded

Update: With respect to CarRX, Ken Garff West Valley Ford made it right. I am grateful for their action on this.

July 28, 2022

Extreme sketchy experience with this charged, completely standard stuff when a bank and a dealership are working together on behalf of a customer. Dealership was unable to provide that standard documentatio More

by Sketched out
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris, Diego
Jul 29, 2022 -

Ken Garff West Valley Ford responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! Chris Carmody, General Sales Manager chrisc@kengarff.com

July 28, 2022

I would strongly recommend avoiding this dealership! I thought in ordering a brand new truck it wouldn't matter too much what dealership I went through, and a friend (who has bought multiple new trucks More

by Becca
Customer Service
Recommend Dealer
No
Employees Worked With
Tucker
Jul 29, 2022 -

Ken Garff West Valley Ford responded

Hello Becca, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! Brian King, General Manager brianki@kengarff.com

July 22, 2022

Read your sales contract. I bought a vehicle about 6 weeks ago. They offered some addons which we declined, so on and so forth. We signed the contract assuming it was as a More

by Lied to
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve
Jul 29, 2022 -

Ken Garff West Valley Ford responded

Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Chris Carmody, General Sales Manager chrisc@kengarff.com

May 10, 2022

Where do I start. How about after the deal is done and I drive 4 hours I am doing a walk thru and notice the front tire has a four inch gash in it that folds back abou More

by Brendon Hansen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rudy Backer
Jun 30, 2022 -

Ken Garff West Valley Ford responded

Hello Brendon, Thank you for your review. We are sorry to hear that you have had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! Chad Nalder, Service Manager chadn@kengarff.com

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