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Ken Garff West Valley Ford
West Valley City, UT
391 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 391 reviews
March 16, 2016
Amazing, Fast and sweet I spoke earlier with a Customer Care Rep Timothy. All I have to say is wow! He's is great job. Made me feel like a was a valuable customer. I spoke earlier with a Customer Care Rep Timothy. All I have to say is wow! He's is great job. Made me feel like a was a valuable customer. More
by Mark s
Employees Worked With
Timothy
March 16, 2016
Best customer service I had a really great experience talking With Timothy from the Henry day fords customer care team. He was very delightful and professional. He answered I had a really great experience talking With Timothy from the Henry day fords customer care team. He was very delightful and professional. He answered all of my questions and was able to schedule a time for me to come in and view their selection of new and preowned vehicles at a time that worked best for me. Best service ever More
by Lance
Employees Worked With
Timothy
February 10, 2016
This Place Has Gone Down Hill Took my F-150 in for a simple oil change. The service department contacted me a couple hours later stating my truck was due for more services to the t Took my F-150 in for a simple oil change. The service department contacted me a couple hours later stating my truck was due for more services to the tune of $750.00. Yeah, no thank you, but nice try on the up sell. Picked the truck up several hours later with just the oil change done. Wife drove it home and said it was idling rough. I checked under the hood for a possible loose connection thinking something might have been bumped during the service. You know, accidents do happen. What I found was completely shocking. Checking the oil level, it was approximately 6 quarts over full, a good 3" above the full mark on the dipstick! What they had done was fail to drain the old oil, then added 6 quarts of new oil on top of it. The nail in the coffin for me was they didn't check the oil level after they serviced it. Is this really how a professional service center operates??? Needless to say, I'll return to doing my own repairs from now on. The dealer did address the issue, but the poor rating on the customer service is due to one thing. I hate being lied to! Advisor stated the truck was "a little overfilled". Sure pal, whatever. BTW, know who you're talking to before you try to cover up for your mistakes. I've been a heavy duty diesel mechanic for nearly 40 years. More
by Brian
Employees Worked With
Sam
January 06, 2016
Joel was Awesome! I loved working with Joel Gutierrez my Sale Consultant! He was awesome and resolved all my issues and questions. My only suggestion is to make sure yo I loved working with Joel Gutierrez my Sale Consultant! He was awesome and resolved all my issues and questions. My only suggestion is to make sure you shop around for interest rates because if I would not have done my homework, their finance guy Mike would of cost me about $50.00 amount on my payment! And I have outstanding credit so he didn't shop around for me like he said he would! But I did get a Awesome deal on the truck of my dreams and would buy again from Henry Day Ford again! Ask for Joel when you get there! More
by Deadeyetex
Employees Worked With
Joel Gutierrez
January 01, 2016
Warranty Cancellation Ive been waiting on warranty cancellation refund going on 3 months from the date i sent in for a cancellation. I got the impression that i was gettin Ive been waiting on warranty cancellation refund going on 3 months from the date i sent in for a cancellation. I got the impression that i was getting the run around. Untill the sales and gm called me and took care of the problem. I give them the benefit of the doubt as they resolved my issue. i would recommend this dealer for future car purchases. More
by dvd9262840
Employees Worked With
shelly jones , Hak Derviskadic
December 08, 2015
Legalized crooks! Watch YouTube video listed under Must watch! Beware of Henry Day Ford! This is how you get treated after spending 27.000 on a brand new car and deale Watch YouTube video listed under Must watch! Beware of Henry Day Ford! This is how you get treated after spending 27.000 on a brand new car and dealership keeps damaging it and does not want to take responsibility and fix it! More
by Troy123
Employees Worked With
Jeff hoesak
November 06, 2015
Hands up, give me all your money They, steel , make up all sorts of price add on charges , including a 11% what ever charge, no guarantee , had the work done once already by them, the They, steel , make up all sorts of price add on charges , including a 11% what ever charge, no guarantee , had the work done once already by them, they said to bad, but we will charge you $300 hundred dollars more this time. do not go there what ever you do. More
by gotscruerbyday
Employees Worked With
no name
October 17, 2015
Received help with turn signal replacement Tyson Kirth came out to my car to see the turn signal assembly that I (age 72) and my home teacher (age 89) tried to take apart and with in a few mome Tyson Kirth came out to my car to see the turn signal assembly that I (age 72) and my home teacher (age 89) tried to take apart and with in a few moments he changed the light. Great! I asked him if I needed to pay for it and he said "No, just pass it on." He was very nice and very helpful. Thanks for employing such great young men that makes you feel cared for and helpful. More
by genjoann
Employees Worked With
Tyson Kirth
October 14, 2015
Tyson Makes This Place Great I recently bought an old F-150. It was leaking oil something terrible and I couldn't figure out what to do. So I went over to Henry Day Ford and Tyson I recently bought an old F-150. It was leaking oil something terrible and I couldn't figure out what to do. So I went over to Henry Day Ford and Tyson was there to greet me with helpful information and a friendly, positive environment. I am not one to take my vehicles to the dealer because of the cost, but I felt more assured to give my money to Henry Day Ford, all because of Tyson's hospitality and knowledge. Overall the experience was great for me and I feel I walked away knowing more about my truck! More
by Munswor17
Employees Worked With
Tyson Kirth
October 13, 2015
Wonderful Dealership! Bought my car from them three years ago. Their salespeople were great to work with, no pressure and no haggling over the price. Since then it has been Bought my car from them three years ago. Their salespeople were great to work with, no pressure and no haggling over the price. Since then it has been a pleasure working with their service dept., they are so helpful and friendly! More
by DC
Employees Worked With
Cole Alger
