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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

West Valley, UT

Overview
Reviews
4.2
666 Reviews
Call Dealership (801) 980-3527

4175 W 3500 S

West Valley, UT

84120

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Showing 666 reviews

August 05, 2022

Sonya the service Advisor was great. Everything went great and trust their work more than other places around town More

by Paul.m.wadsworth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonya
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July 30, 2022

Very professional and they checked everything. They also sent a video report of what they did. More

by dannyavila999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
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July 28, 2022

It’s rare these days to find a dealer service center that communicates well and follows through. Rebecca & Ryan went above and beyond to get my truck diagnosed quickly and help expedite the part that was dif More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Jul 29, 2022 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for sharing your experience, JP! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.

July 28, 2022

had appointment for recall instead got charged 93. 00 for an oil that i didn’t need and the recall did not get done! Horrible waste of my time! More

by deke99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alexandra Dinning
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Jul 29, 2022 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Hello, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Chad Rigby, General Manager chadr@kengarff.com

Jul 29, 2022 -

deke99 responded

I’m also still waiting for my recall part to come in when I was told it would be ordered the day I made the initial appointment, I was told it would only take a few days to get the part in. Last Wednesday I was told by Allie that they would order it because it did not get ordered and i’m still waiting for a call to reschedule the appointment for the recall!

Jul 29, 2022 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Hello again, please reach out to Chad Rigby, General Manager (chadr@kengarff.com) directly so that our team can look further into this issue and do our best to help you out. Thank you.

July 25, 2022

The actual technician seemed to do a good job. The person in the service desk was terrible. He was Hispanic male with glasses and overweight. He completely a waste of time and acted like he was to More

by derreyno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy Zeimet
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Jul 26, 2022 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Hello, Thanks for taking the time to share your experience. We want all of our customers to be happy with the time spent in our store, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Thank you. Chad Rigby, General Manager chadr@kengarff.com

July 25, 2022

This is mi neighborhood dealership. It is trustful and customer service the best in the town. More

by 70karlacoleman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Hurtado
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July 19, 2022

Terrible never again. I wouldn't buy a pencil from them ever! The owner should be ashame! More

by mianewyorkme
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rod soto
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Jul 19, 2022 -

mianewyorkme responded

I thought you would be a nice place to buy a car but instead you sold a 73 year old lady a broken down old car now I am stuck paying for a car which without having made 1 payment yet has had to repair the whole bach bumper and front end.Shame on you, your owner should be whip and put in jail for dealing with people in this manner.! But be Bless I am praying for you to gain a heart!

Jul 21, 2022 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Hello, Thanks for taking the time to share your experience. We want all of our customers to be happy with the time spent in our store, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Thank you. Chad Rigby, General Manager chadr@kengarff.com

July 13, 2022

Taylor Brendle & Trevor Peterson were so wonderful to work with! They made the process so quick and easy to get me a new Jeep. They answered every question I had and made our experience great! More

by Kailee_10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Peterson , Taylor Brendle
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July 13, 2022

Customer service provider Jessica was very friendly and helpful. Easy appointment and quick services. Recommend! More

by T0rtega
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
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July 06, 2022

Quick knowledgeable friendly efficient service. Nice clean and cool waiting room. Enjoyed talking with sales staff. More

by krwillburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexandra Dinning
Report | Print
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