Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

When we picked up the vehicle, Shari went out of her way to take extra time to answer questions for us. to take extra time to answer questions for us. More

Ally is wonderful! I wish everyone there was as accommodating. Can you hire more positive people like her?? I wish everyone there was as accommodating. Can you hire more positive people like her?? More

WARNING! Do not bring your vehicle here for anything! I just took my truck here which I purchased from this same dealership ($80,000.00). I had a noise from a Do not bring your vehicle here for anything! I just took my truck here which I purchased from this same dealership ($80,000.00). I had a noise from a tension bar bolt that had come loose. The video they share with you: The technician clearly states that there is a noise coming from the driver side rear suspension area when you “PUSH ON THE VEHICLE SIDE TO SIDE” you hear a popping noise and it is coming from the bolt on the tension bar he tightened and it fixed the noise. He fails to capture in the video the driver side rear panel of my truck that he had dented while pushing the vehicle side to side!! They reviewed all footage of my vehicle arriving clearly with no dents. Then after I pick it up I find two dents with hand prints on my vehicle. After arguing that they need to fix them they (Sonya) finally says my manager will agree to do paintless dent removal. I asked will that fix it? She said yes it should. Long story short they fixed it and I can still see ripples where the dents are. I showed them the unsatisfactory repair and their response is: “Well I don’t know what else we could do without replacing it!!” However they will not agree to that, and are not willing to fix it right!! Never at any point was the manager willing to speak to me nor did he care to get up from his office chair to look at the dents and understand my frustration. This service location is a complete joke! It is poorly managed and they do not care about their customers! I will never be going back there for anything and I still have a majority of my free advantage care that I will not be going back for!!!! I will never buy a vehicle here again. More

I called the dealership explained my situation and how I wanted to upgrade to a full size suv and how we were interested in the Tahoe. After talking with the dealer due to financing options we were unable t wanted to upgrade to a full size suv and how we were interested in the Tahoe. After talking with the dealer due to financing options we were unable to to make a deal on the Tahoe. I did appreciate the fact that the dealer did not give up and told me to give them a little time and that they would look through Their inventory and see if they could find something that would fit my parameters. After 2 days they called me back and we were able to make a deal on a Nissan Armada which fit what I was looking for. The simple fact that the dealership when above and beyond to find something that would work and help me to upgrade to a bigger suv is what will lead me to recommend them to friends and family. And if in the future I need another vehicle this dealership will be the first on my list to contact. More

Best dealership anywhere! Our Tech Austin W Was awesome ! Fixed the problem right the First time and could not be more pleased with his work ! Thank you for all you do!! Our Tech Austin W Was awesome ! Fixed the problem right the First time and could not be more pleased with his work ! Thank you for all you do!! More

1 we purchased a used truck July 2022. The truck did not have floor mats. We asked the sales man about the mats. He said he would get them. We contacted him several times about the mats an The truck did not have floor mats. We asked the sales man about the mats. He said he would get them. We contacted him several times about the mats and he assured us hewould get them. Today nothing no response to other calls. In response we contacted the person in charge of the sales floor. He said he would contact me. Nothing!!! No contact. It is not about the floor mats. It is about being upfront about what can be done. We feel we have been lead on a bit . Not good! More

Services took so long to get you car done It’s better to get a car done as quick as possible to get a car done as quick as possible More

We have used Ken Garff for our auto needs for many years. We have been quite satisfied with them, but I was disappointed with my most recent experience there. Everyone was kind and respectful, as always, but We have been quite satisfied with them, but I was disappointed with my most recent experience there. Everyone was kind and respectful, as always, but I felt the wait of a little more than three hours for an oil change package and an air filter replacement was too long. And the car wash that was included in the oil change package appeared to be only a car rinse. I felt there could have been some improvement in the service I received this time. More

Always take my Ram Ecco diesel here…. Josh is a wizard mechanic with them!!! And the service manger Ryan and Andrew in parts are always a pleasure to deal with. These guys always treat Josh is a wizard mechanic with them!!! And the service manger Ryan and Andrew in parts are always a pleasure to deal with. These guys always treat me right!!! Nick Bonino More