Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

Was Lied to, was given low ball offer on my Mustang GT . Was offered a Base slt. Truck had a Service 4wheel drive when deliver, was told to drive it anways, sales had gone home. was told to drive it anyway. Was offered a Base slt. Truck had a Service 4wheel drive when deliver, was told to drive it anways, sales had gone home. was told to drive it anyway...Need less to say, spent all weekend at home. Monday asked to trade back, and was told the DEAL WAS DONE. Where is the KEN GARFF BACK YOU UP PROMISE..ITS BULL+HIT.....Was Offred More money(cash for Mustang, called dealer and was told tuff.....John said he spent too much time with me and to accept the truck, with trany problems....SAVE YOUR SELF TIME AND MONEY and drive further south....Was pressured to buy a extended contract to cover the truck, since the basic coverage sucked........I have been buying for over 20 years. this is the worst- AVOID AT ALL COST More

I forgot to get the survey information to you that I was talking about. Anyway, the site that you want to go to is www.DealerRater.com/rateus. I appreciate any positive comments. Thanks again, and I will talking about. Anyway, the site that you want to go to is www.DealerRater.com/rateus. I appreciate any positive comments. Thanks again, and I will let you know when everything is finished on your car. The above was e-mailed to me. Of course they want good reviews because they get a bonus for it. They will tell you anything you want to hear and will be as nice as they can be. Once they have your money all bets off. They did not do what they said they would do. The old GM promised one thing then left to go be a GM at another of their dealerships. The new GM Brian said well we did what we said we would do in writing and I asked what about the verbal part they said they would do. He said it was not in writing. They had the car for 4 days and then we finally called to see if it was ready and they said yes. When we went to pick it up they did not replace the muffler like they said they would and mike said I thought it was done. He wanted us to wit 3-4 hours and they would do it straight away. They had 4 days and that was the only thing they were going to do.(they were supossed to do more but they did not do the one thing they knew they could not get away with. Do your self a favor and google this dealership group and you will see that they are good at selling you a car but they do not stand behind their word or service! More

I recently had a great experience at Ken Garff Chrysler Jeep Dodge. I had an issue earlier on, but when Jim Hoban and Michael Douglas found out about it, they went way out of their way to mend the situati Jeep Dodge. I had an issue earlier on, but when Jim Hoban and Michael Douglas found out about it, they went way out of their way to mend the situation. I was very impressed with their dedication to me as a customer. They were excellent to work with. If you're thinking about purchasing a vehicle, make sure you stop by the Ken Garff family of dealerships. I promise you'll be glad you did. More

I was looking for my daughter's first car when I met Sergio. I let him know what I was looking for and he told me it may be a few days or even a month but he would find me something that was reliable a Sergio. I let him know what I was looking for and he told me it may be a few days or even a month but he would find me something that was reliable and within my price range. The next day he called me and let me know he had the car for me! I took my wife and daughter in to meet him and look at the car. Sergio was right, it was the car for us. He took the time to talk with my daughter and wife, which I really appreciated, and made them feel like they were the most important people at the dealership. After test driving the car Sergio introduced us to David to work out the particulars. He again took the time to talk to my wife and daughter and was willing to spend the time. He was great to work with and really made us feel like we were very important. After we filled out the paperwork he came over and brought my wife and daughter flowers before he showed us to the Finance Office. That act really made an impact! My daughter was very excited and it really made the experience complete. The person we worked with in the Finance Office was Alex Alan and he was great. He took the time to explain everything and made the extra effort to help us out. He made some notes to be sure to follow up with the Accounting Department for us the next day to complete everything for us. I have worked with a few dealerships over the years and have purchased cars on my own but as of today I am a Ken Garff West Valley customer! I have never been treated better and I look forward to buying my other three daughters cars. Thank you, Kim Booth PS - The ride home with my daughter was one of the best memories we will share and Sergio, David, and Alex made it happen, thanks again. More

They were very helpful to assist me with all of my questions. I was concerned about my old vehicle that didn't get very good mpg. They showed me vehicles that were low mpg and had a great warranty. questions. I was concerned about my old vehicle that didn't get very good mpg. They showed me vehicles that were low mpg and had a great warranty. More

My wife and I visited Ken Garff Chrysler looking for a vehicle that my wife (who has had back surgery) could feel comfortable. We met Kervi Hernandez, who found several vehicles to our liking and then Da vehicle that my wife (who has had back surgery) could feel comfortable. We met Kervi Hernandez, who found several vehicles to our liking and then David Tran helped with the details of the transaction. We were thinking of purchasing in November, but after looking at several Chrysler 300s, the car we came into look at...we told him again we were going to wait until November. Kervi asked us about the Chrysler 200. We knew nothing about the vehicle, so Kervi showed some of the features and let us drive it. The ride was great and handled like a sports car. This car satisfied both my wife and myself. Kervi brought David Tran over and introduced us. David was able to convince us that we could buy now and get a good price. He also talked to my wife the same as he talked to me. She appreciated that because at another dealership the salesperson would hardly talk to her....only to me. To fully answer, "why we bought from Ken Garff Chrysler", 1.It was not being pressured, 2.not being shown vehicles that did not fit what we told Kervi we needed and 3.his listening to us when we asked questions and answering so we understood! Thanks, C. Mike Lies More

Rani Jensen answered the phone when I first called and was very friendly, courteous, and helpful. We made an appointment to look at the vehicles I described I was looking for. She immediately went to wo was very friendly, courteous, and helpful. We made an appointment to look at the vehicles I described I was looking for. She immediately went to work and had a number of vehicles to choose from when I arrived at the dealership. The one vehicle she recommended most was the one we bought. She knew what we wanted and narrowed down the choices which saved us much time. She worked with us on price and we felt we were treated fairly. She immediately took care of some problems we had and delivered the vehicle on time. I was very impressed with Rani and would do business with her in a heartbeat. More

I had a hard time finding the vehicle that I liked in my home state of Colorado. I also had Colorado dealerships offer embarrassing low money for my trade in. I found exactly what I wanted online at Ken Gar home state of Colorado. I also had Colorado dealerships offer embarrassing low money for my trade in. I found exactly what I wanted online at Ken Garff. I proposed a deal with my trade in, and it was confirmed within 5 minutes. I made the 8.5 hour drive from Colorado Springs, and my experience was nothing less than pleasant. I would make the trip again in a heartbeat if I needed another vehicle. The vehicle that I bought was exactly what was portrayed online. My salesman Ron Walker was professional, easy going, and I really appreciated his laid back demeanor. More

This is the second time I've worked with Rani and Ken Garff. In fact she has been trying for months to find the right solution for my very difficult situation. I can tell you she doesn't give up and I' Garff. In fact she has been trying for months to find the right solution for my very difficult situation. I can tell you she doesn't give up and I'm so thankfully to have a vehicle!!! Thanks Alex for never giving up either! Keep up the terrific work, ill never go anywhere else! More

We have bought from this dealership for years now, and love the service. After we drive away with a used car w experienced some problems, they addressed the problem and took care of us! We tel everyone on love the service. After we drive away with a used car w experienced some problems, they addressed the problem and took care of us! We tel everyone one we know to go here! More