Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

horrible i didnt know itt was a dealers job to lie damage damage again and damage again then lie more 5 times they damaged my new ram 1500 they had it more in i didnt know itt was a dealers job to lie damage damage again and damage again then lie more 5 times they damaged my new ram 1500 they had it more in the first 3 months than i did i was yelled at ..to bad they dont have a lemon law on dealers More

great work we did the complete deal over the phone with no hassle, and no pressure to come in. awesome work Kelly. I'd do it again we did the complete deal over the phone with no hassle, and no pressure to come in. awesome work Kelly. I'd do it again More

Was promised three no charge oil changes. Dealer says can't provide the oil changes as promised. Now I have waited pass there new time limit. They need to get large hearing aids to fit there E Dealer says can't provide the oil changes as promised. Now I have waited pass there new time limit. They need to get large hearing aids to fit there EARS. More

3rd Truck Purchased from here I have mixed feelings about my experience this go around. I had a 2012 RAM 3500 that was part of a buy back order from the Chrysler Corp. The letter f I have mixed feelings about my experience this go around. I had a 2012 RAM 3500 that was part of a buy back order from the Chrysler Corp. The letter from Chrysler stated that I was to bring in my truck and it would be bought back for fair market value PLUS 10%. This worked out in my favor as I still owed 35K on my truck and it was still worth 41k. So plus 10% is approx 45k total. When I brought this up to the salesman, he had his manager come talk to me. The manager told me that the Chrysler buy back would have to be handled directly through Chrysler and not the dealership and that it was going to be a nightmare for me. What he suggested instead, was to trade in my truck for the same price and then just buy a new one. I was okay with that as long as I got what I was owed and into another truck for the same payments or even close to the same payments. I understand that a 2016 is going to be more than a 2012. After some very brief back and forth over the price of a 2016 that I liked, I was told that I would be financed at a particular rate with a particular payment. I agreed to those terms and handed them the keys to my 2012. The store was very busy and as I waited to finalize the deal with Justin in Finance, he told me that because he was backed up with customers, I could take the new truck and come back in a couple days and he would have the paperwork ready. I came back a couple days later and as we started signing all the paperwork he showed me the interest rate and the payment. Both were higher than what I had been told/shown originally. Justin was extremely nice and helpful and even tried to figure out how that rate and payment was possible. After looking at several options it became clear to me that the manager who told me that initial rate and payment was just making it up so that I would agree. As the title states, this is the 3rd time I have bought a truck from Ken Garff West Valley because of the way I was treated each time. I will probably remain loyal, but I will shop around next time first. I mentioned that I was a 3 time customer, but that didn't seem to matter to anyone. I have a mark down the side of the new truck, that I am told, will be taken care of when I bring it back next week, but after reading a ton of reviews regarding the service department, I am concerned that it won't be as easy as I was told.....we'll see. So over all it wasn't a horrible experience, but there was some less than truthful promises made to me. Great experiences with Clayton and Justin. More

They rock Have been shopping for a new car and stopped in several times and talked with some sales people as well as the general manager, Chad. Very nice folks. Have been shopping for a new car and stopped in several times and talked with some sales people as well as the general manager, Chad. Very nice folks. No pressure. They gave me the info I needed and acted genuinely interested in helping me even though I said "I wasn't buying today" More

Good JOB! After a long hard search for the perfect vehicle, dealing with some dealerships that were a nightmare, it ended great today at Ken Garff in West Valle After a long hard search for the perfect vehicle, dealing with some dealerships that were a nightmare, it ended great today at Ken Garff in West Valley. Dan Conley was our sales man and did a great job. He searched and found the car we wanted to see and got us started on the process of buying it. David Tran was the sales manager who assisted us. He came to talk to us about our options and I made it clear what I wanted and didn't want financially and he made it happen. He went into the finance guy, Mike Sellers' office and stayed in there working with Mike and the banks to get us the payment we needed. He focused on us and our deal and worked hard to make us happy. He did a great job and worked hard to make us happy. He did what he could in his control to satisfy us and everything worked out perfect. Once the approval came back things went quick. Mike Sellers was a great finance guy and made the process quick and painless. Which was great because we had our two kids with us and they were ready to go. While we waited they made it comfortable for us by offering our daughter candy to keep her entertained, coloring pages and even food! I recommend going here and working with Dan, David and Mike! FYI we bought a jeep latitude with the altitude package. Which we couldn't find any other dealership that had a jeep with the altitude package! More

Horrible experience I bought a Toyota camry from then a few weeks ago, and put 15,000 down cash and come to find out the bank didn't approve me now they are saying that I I bought a Toyota camry from then a few weeks ago, and put 15,000 down cash and come to find out the bank didn't approve me now they are saying that I return the car and they won't give. me the money I put down and I just don't understand what kind of business wouldn't not refund your hard earned money back! The worst experience I have ever dealt with. More