Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

Poorest service I have ever experienced. On my bill from Ken Garff West Valley Chrysler, Jeep, Dodge, there is a line that reads, “We would greatly appreciate your “completely satisfied: resp On my bill from Ken Garff West Valley Chrysler, Jeep, Dodge, there is a line that reads, “We would greatly appreciate your “completely satisfied: response to all the questions, and if unable to, then I should contact the service manager. I don’t think this problem, or any other should be handled completely “in house”. Nothing will ever get solved that way. With that in mind, here is my problem with their “so called” service. I took my Jeep Liberty in for an Advantage Plan oil change, tire rotation, and also a front end alignment, and was told they would call me back in the afternoon when it was done. I waited until 4:15 pm, and finally had to call them to see how it was coming. I got a receptionist at the number in the West Valley phone book, and she somehow connected me to a dealership in Ohio. My next call finally got me connected to the Garff service department, where I was told that they could find no record of me even bringing in my vehicle. He asked for my phone number and said he would call me back. After waiting about 15 minutes, I could wait no longer if I was going to get my vehicle back before they closed, so we drove to the dealership. Guess what! They still couldn’t find any record that my car was even serviced. At that point, no one seemed to care, until I got a little agitated. They finally got the service advisor, Steve, who checked me in, and it took him ten minutes to finally find the keys and paperwork. I asked why he hadn’t called, and he claimed my cell phone wouldn’t accept messages…not a valid excuse, since I answer the phone when it rings. To prove it, he dialed the number, and the phone, which I had in my pocket all day, rang very loudly so that everyone in the service area heard it. I looked on my cell phone’s call records, and THAT was the only call received on my phone that day. The service advisor’s main excuse was that he was swamped, handling over 200 customers that day. Just guessing but Ken Garff probably wishes that he was telling the truth about that, too. We finally got a manager involved, and he wasn’t much help. I told him I wanted nothing more to do with their “so-called customer service”, and wanted him to cancel the rest of my Advantage Plan. He said he could, but there would be a $25.00 charge. At that point, I told him not to expect any raving reviews about how good their service was, and he accused me of threatening him, which my wife will definitely tell you just isn’t the case. I wasn’t threatening him because I really am going to post truthful reviews every place I can. He finally backed down and refunded that amount off my bill. When everything was settled and the bill was paid, we still had to wait over ten minutes for someone to bring the car to the door. By this time, I had enough of their “service” and asked what the holdup was. The service advisor’s excuse was that they only had on person available to do that, and he was busy doing something else. He finally stormed off, saying,” I guess I’ll have to do it myself.” To show just how cordial he was, he parked the car at the door, never looked at us, walked away, and never said a word to us, or to say it was OK to jump in and go. Unfortunately, I had planned to come to Ken Garff Jeep next week to purchase another Jeep I was looking at there. That sure isn’t going to happen! Leland K. and Neva A. Fels More

Love his dealership I wouldn't go anywhere else,they have the best team ever! David thank you for the amazing deal Rhett is the best and knows what are needs are, and i I wouldn't go anywhere else,they have the best team ever! David thank you for the amazing deal Rhett is the best and knows what are needs are, and is always helpful! and the accessories dept omg Love him to ;) Thank You for your excellent service Robert&Tammy Englert More

Love Ken Garth of West Valley This is our 5th vehicle bought from Ken Garth over the years. Ive never had any problems. Ive never failed to walk out of their doors with a brand new This is our 5th vehicle bought from Ken Garth over the years. Ive never had any problems. Ive never failed to walk out of their doors with a brand new car. Theyre like family..i always leace with a new car and big smile on my face... lall thanks to my salesman Jeremy and his boss Dave.. theyve always taken care of our family. Theyve gone the extra mile to make sure i leace with the vehicle that i wanted.. Thanku Ken Garth if West Valley. U have never failed me before..i love my 2016 Chrysler 200 sedan..full loaded!! More

rotten junk Service sucks say one thing do another manager says I'm sorry were so big mistakes happen so big then why does it take two hours for a oil change when Service sucks say one thing do another manager says I'm sorry were so big mistakes happen so big then why does it take two hours for a oil change when an appointment was made other dealers out there I'm headed to a different one dont go here full of excuses ( I'm sorry) dont care attitude More

The worst service department I have ever deal with. We purchased 2 vehicles from this dealership. At the time of purchase we were sold "service contracts" and extended warranties. Any time we have tri We purchased 2 vehicles from this dealership. At the time of purchase we were sold "service contracts" and extended warranties. Any time we have tried to get them to honor what was promised we have been given the run around. I have never been so frustrated, disappointed or felt more taken advantage of as I have at this dealership. Save yourself the frustration and purchase from anyone but Ken Garff West Valley.. More

Very satisfied I had a very good experience and I would recommend this place to friends and family for sure..I bought a 2014 dodge 1500 5.7 hemi it's a awesome truck I had a very good experience and I would recommend this place to friends and family for sure..I bought a 2014 dodge 1500 5.7 hemi it's a awesome truck. More

One awesome salesman Went in on Saturday found my favorite salesman, Walker and told him what I was looking for and he got the truck I wanted and more. No pressure and mad Went in on Saturday found my favorite salesman, Walker and told him what I was looking for and he got the truck I wanted and more. No pressure and made sure I got the best deal possible. 2nd truck I have bought through him and both times he was friendly to me and my wife and took very good care of us from start to finish. He is truly the best car salesman my wife and I have ever had the pleasure to deal with. More

awesome We live in elko and Rafael was super helpful on the phone and awesome in person he was the reason we bought our truck at this dealership great job Raf We live in elko and Rafael was super helpful on the phone and awesome in person he was the reason we bought our truck at this dealership great job Rafael. Thankyou More

Home of the 2 hour+ oil change I brought my truck in for service yesterday I was told it would be an hour for the tire rotation & oil change, okay. Two and a half hour later it was I brought my truck in for service yesterday I was told it would be an hour for the tire rotation & oil change, okay. Two and a half hour later it was done but I had asked for my tire pressure to be topped off, no. Jiffy lube is better. More

Excellent, friendly, fast. I worked with Jake Robertson and he was amazing. Straight to the point. Even brought the car too me where I had wrecked my old car and could drive t I worked with Jake Robertson and he was amazing. Straight to the point. Even brought the car too me where I had wrecked my old car and could drive to dealership. Great to work with. Best dealership I've ever worked with. Mike Rosales was amazing with making great timing on paper work and super sweet. More