Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

"We Hear You" That's the slogan. What it should be is " We Hear You, We don't listen to you, but we hear you" "we don't care about you after your signature is on the paper, but we hear you" "We don't back We Hear You, We don't listen to you, but we hear you" "we don't care about you after your signature is on the paper, but we hear you" "We don't back our products, but we hear you" "We hear our cash register ring and ring and ring, we hear your bank account get smaller as our grows and grows" "We hear you and we just don't care". I bought a brand new diesel truck for myself after a three decade career in the military, a prize for myself. I was treated by the sales staff as though I they were doing me a favor (I should have walked away then). They took my license to make a copy and failed to give it back to me, in the turmoil of making such a large purchase it didn't occur to me until a few days later. Did they offer to make it right? Nope, "come get it". When I made a fuss about the 90 mile round trip, they finally gave me a $25 gas card, after making me feel like a second class citizen. Then, it was repeated phone calls and escalations to get them to install the spray-in bed liner which was part of the deal. Again acting like they were doing me a favor. And, the GRAND FINALE, with 7500 miles on a Heavy Duty truck, the transmission is making noise. I bring the truck in for warranty diagnosis, they tell me it's the valve body, none in stock, they are on back order. Three weeks later, and up against missing my (Stage 4 CANCER) Pop's 79th Birthday, they tell me the transmission is shot. "We'll have to see if it's cover by the warranty" WHAT??????? I haven't owned the truck 6 months and its not even 9,ooo miles on it and they have to check on the warranty??? Now I can't even get anyone to pick up the phone, or return my calls. Like I said, "We hear you, WE JUST DON'T CARE". More

Tell the truth and care a little about your job. I described my issues and they said they were fixed. Picked up my vehicle and the issues were not fixed. Waited over two hours for the repair to be com described my issues and they said they were fixed. Picked up my vehicle and the issues were not fixed. Waited over two hours for the repair to be completed when I was told it would take 30 minutes Very unhappy More

DO NOT WASTE YOUR TIME. BRAND NEW VEHICLE AND THE TRANSMISSION IS ALREADY BLOWN. WE HAD A TRIP PLANNED TO GO SEE OUR PARENTS ONE IN STAGE 4 CANCER, AND THEY HAVE LEFT US IN THE DUST. TERRY BAIRD GE TRANSMISSION IS ALREADY BLOWN. WE HAD A TRIP PLANNED TO GO SEE OUR PARENTS ONE IN STAGE 4 CANCER, AND THEY HAVE LEFT US IN THE DUST. TERRY BAIRD GENERAL MANAGER JUST TOLD MY HUSBAND "WHY DONT YOU JUST TRADE IT IN", OK IF WE WILL GET THE SAME TRUCK AT NO ADDITIONAL COST, '"NO I CANT DO THAT" ITS A BRAND NEW VEHICLE. TERRIBLE HORRIBLE WE WILL BE DOING ALL WE CAN TO FILE A FORMAL COMPLANIT AND I WILL NOT STOP WITH MY REVIEWS. KEN GARFF WILL LEAVE YOU HANGING. BRAND NEW TRUCK AND WE ARE STRANDED. THANK YOU FOR NOTHING-THANK YOU FOR WASTING OUR HARD EARNED MONEY. More

After the dash error message on my Fiat electric that I needed to disconnect the charger and service the charging system, I called Fiat Corporate. The suggestion was rather than damage anything, hire a tow needed to disconnect the charger and service the charging system, I called Fiat Corporate. The suggestion was rather than damage anything, hire a tow truck to the dealer. A Fiat approved tow that was nearly $300. From my understanding, Ken Garff West Valley is the only Fiat dealer in Utah and I had not done business with them prior. In communication with the service department I was told that the diagnosis was a charge control module for $2,500 and no stock or known availability. I asked what if it doesn't fix the problem only to be told that they had checked everything else and that's what it is. I was told that once I gave the go ahead they would order the part in. Obviously placing my trust in them as a factory dealership I gave the approval. After some time I was notified the car was repaired and ready. Picked it up, drove it home and plugged it in and exactly the same problem error message! Invoice stated to call the service manager before leaving anything but a 5 star review so I did. I was transferred to a voice mail for Ryan. I had no return call or message from Ryan so a day or so later called to find out Ryan is the Assistant and they then transferred me to Chad which was also a voice mail. After leaving him a message I received a message giving me his direct line. In calling the direct line and leaving a message I have heard noting. So in retrospect, the big ear "We Hear You" campaign now seems like just another marketing ruse. More