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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT
West Valley, UT
666 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 666 reviews
June 21, 2021
Ken Garf has taken care of our family for 20 years and this experience was no exception. We were treated extremely well and we recommend you guys all the time. this experience was no exception. We were treated extremely well and we recommend you guys all the time. More
by dlmonster123
Employees Worked With
Walker-Salesman Mike- finance Both 5 Star, Kerry Walker
June 17, 2021
We came in to have the oil level checked for an oil consumption recall on Thursday. After that we were supposed to have our door buffed to remove a mar that occurred on our previous visit. We were tol consumption recall on Thursday. After that we were supposed to have our door buffed to remove a mar that occurred on our previous visit. We were told we would need to drive over to your used car dealership about a mile away to have the mark removed. When we got there we were told the people that does the body work is only there on Tuesdays. So we were misinformed and did a lot of running around for nothing. Better information and communication would of helped a lot in this situation. We live 2 1/2 hours away so we will have to reschedule to come back down to get it done, which is very inconvenient! More
by ACE
Employees Worked With
Scott Thayne
June 17, 2021
While the service took a little longer then expected they did an outstanding job to finish the service as quickly as possible. Alexandra Dinning went out of her way to make sure my car was ready for me. did an outstanding job to finish the service as quickly as possible. Alexandra Dinning went out of her way to make sure my car was ready for me. More
by Khems
Employees Worked With
Alexandra Dinning
June 16, 2021
Truck engine light issue. Ken Garff diagnosed the issue. Transmission found to be the problem. Had to wait a couple of weeks for the part. Dealer gave me a loaner jeep to drive. Service people were good to Transmission found to be the problem. Had to wait a couple of weeks for the part. Dealer gave me a loaner jeep to drive. Service people were good to work with. More
by Guyman
Employees Worked With
Sonia Smith. 5 star
June 16, 2021
Ongoing issues with their service department. 5-hours for an oil change is extreme. Didn't rotate tires as was on work order. 3rd truck I've purchased at West Valley Dodge and I've had more poor experi for an oil change is extreme. Didn't rotate tires as was on work order. 3rd truck I've purchased at West Valley Dodge and I've had more poor experiences with the service department than good ones. Now that my free oil changes have been used, I don't see any reason to go back for service. More
by LRG4MAT
Employees Worked With
Kimberly
June 07, 2021
The new system of videos of the vehicle inspection was awesome. It has been a year since we serviced our vehicle. Pleasantly surprised thank you awesome. It has been a year since we serviced our vehicle. Pleasantly surprised thank you More
by French.donna
Employees Worked With
Marquesas Reynolds
June 07, 2021
No waiting. Sonya met me second I drove up, took down info and assured me she would get me out as soon as possible. 6 minutes later I was leaving garage. info and assured me she would get me out as soon as possible. 6 minutes later I was leaving garage. More
by Grlit2
Employees Worked With
Sonya
June 01, 2021
The write up process was easy and quick. The writer was polite and very professional. My truck was inspected and other concerns were shown to me for possible repairs polite and very professional. My truck was inspected and other concerns were shown to me for possible repairs More
by Pelfunk
Employees Worked With
Antonio gonzalez, Alex Allen
May 31, 2021
We were probably greeted upon arriving at the dealership by a very courteous salesman (John Scott) who took the time to listen to what we were looking for and was successful in helping us find our dream tru by a very courteous salesman (John Scott) who took the time to listen to what we were looking for and was successful in helping us find our dream truck. He helped us to get a great deal for our trade in and I would highly recommend him to anyone looking for an honest, kind, knowledgeable salesman. More
by LK
Employees Worked With
Rhett Merryweather, John Scott
