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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT
West Valley, UT
666 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 666 reviews
August 22, 2021
went to the service department to get a key made, went very well , was impressed with the employees. service departments are very important. I will start doing more at this location. very well , was impressed with the employees. service departments are very important. I will start doing more at this location. More
by rjbauer
Employees Worked With
Alex Allen, Jimmy Zeimet
August 20, 2021
They’re service department is the BEST, ask for Sonja, very professional and caring! They had me in and out very timely and treated me like they really care! very professional and caring! They had me in and out very timely and treated me like they really care! More
by flanldanl1
Employees Worked With
Sonja
August 10, 2021
We dropped off our car 30 minutes earlier to get new keys programmed. It seemed like parts and service wasn’t on the same team and they acted like they weren’t trying to help each other and communicate which programmed. It seemed like parts and service wasn’t on the same team and they acted like they weren’t trying to help each other and communicate which had us going back and forth amd that made it difficult. We were told the car would be done in no more than two hours we called back at 2:30 which was 2 1/2 hours later and was told that they don’t know how long it would be. We came back in at 4:30 PM and complained that we had things to do and this was holding up our day and all of a sudden we started working on it and it was done 30 minutes later. Please have your team understand working together and don’t overpromise and under deliver More
by Lopiseni.ana
Employees Worked With
. .
August 03, 2021
Ken Garff Dodge Ram is the best dealership in the Salt Lake City area by far. They are fast, professional and accommodating. My buying experience was unmatched! Much thanks to all involved. Lake City area by far. They are fast, professional and accommodating. My buying experience was unmatched! Much thanks to all involved. More
by Toby.triptow
Employees Worked With
Daniel Martin, Logan Jackson and Jordan Rigby
July 31, 2021
So shady. They tell you that you have to pay for some theft prevention software that they put on your car, without your approval or agreeing to it. I said I didn’t want it or agree to them putting it on theft prevention software that they put on your car, without your approval or agreeing to it. I said I didn’t want it or agree to them putting it on the truck I had agreed to previously buy earlier. Say they put it on every vehicle. $995. I had a friend agree to sell me their truck thru this dealership, so they would pay less taxes on the Jeep they were buying. I go to buy the truck and Rhett the finance guy says I have to pay for this “Theft” software they put in the truck without my permission or the friend who I was buying it from. Such a scam. So dishonest. I would never buy another car from them. So disappointed in their dishonesty. These guys are the reason all the stereotypes of car salesman exist. I brought this all up to their face and they just shrugged their shoulders and said that’s just how it is. Too bad because I feel Rhett was just doing what he was told to do. Felt bad for him. He has to do this to every customer he deals with and must feel so awkward every time yet required to do it. By the way, they try and sneak it in when your about to buy the vehicle. When they show you all the line charges for the total price with tax and everything, they go down the different charges and try and casually mention it as one of the charges with documentation fee and taxes. So after expressing my frustration and disappointment that I knew what they were trying to scam me, I ended up just looking at Rhett and smiling because I felt so bad for him. He has to do this with every person who buys a vehicle from them. So I ended up being nice to him because I felt so sorry for him. More
by Jmoeaki
Employees Worked With
Rhett Merryweather
July 29, 2021
Alexandria was absolutely a pleasure to work with! Took my truck in for an oil change and tire rotation. They sent me a video showing everything in working order and gave me peace of mind. Thanks again for my truck in for an oil change and tire rotation. They sent me a video showing everything in working order and gave me peace of mind. Thanks again for the exceptional service👍 More
by Wes
Employees Worked With
Alexandria
July 28, 2021
Kent Garff service has improved greatly. Before it was a bad experience when one wanted to do any service to the car. Now days they use technology to enhance the experience. They even send you a video of yo bad experience when one wanted to do any service to the car. Now days they use technology to enhance the experience. They even send you a video of your car explaining the progress. More
by Beto8a
Employees Worked With
Sonya
July 22, 2021
Quick turnaround and excellent communication, I like the option to view and pay the ticket online! Jimmy really did an awesome job setting expectations and getting back to me in a timely manner. option to view and pay the ticket online! Jimmy really did an awesome job setting expectations and getting back to me in a timely manner. More
by Jbutters7
Employees Worked With
Jimmy Zeimet
July 18, 2021
We have been working with Ken Garff West Valley for over 6 years. We would never buy or service our vehicles anywhere else. Chad, his son Jake, David Tran and Ulises have been great. Everyone in service and 6 years. We would never buy or service our vehicles anywhere else. Chad, his son Jake, David Tran and Ulises have been great. Everyone in service and parts are always attentive and knowledgeable. This is my third new Truck and one used one for my son in the last six years. We intend to stay as loyal to you as you have been to us. Thanks for everything. More
by Rogue
Employees Worked With
Alex Allen
