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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT
West Valley, UT
666 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 666 reviews
June 30, 2022
Moving here for work little over a year ago I looked for a Dealership and service department to help me maintain the upkeep of my Promaster! I got my vehicle serviced at another dealership in SLC . Through a Dealership and service department to help me maintain the upkeep of my Promaster! I got my vehicle serviced at another dealership in SLC . Throughout this last year I took my vehicle there 3 time for maintenance service and a issue with a sensor. After every appointment it seemed that the service writer would not follow through and communicate the service schedule timeline and issue! Lost parts ordered , delayed in scheduled appointments. No communication by the service writer to even let me know the reason of the delay( I had to call to find out). I decided to try your service center on my next scheduled maintenance!. My need for the maintenance of my vehicle is fairly simple. Honestly, Communication and the solidness of the work done! Jessica Hurtado was my Service Writer for my appointment! Her friendliness, her assurance of having your service center provide me opportunity to serve my vehicle was positive for me! I brought my van in a few hours before my scheduled appointment. The waiting area was comfortable. The nice thing was it was completed in a timely manner! I feel Jessica is a Service Writer I can work with to keep my Dodge serviced correctly! Five Stars! And refreshing More
by makulekane50
Employees Worked With
Jessica Hurtado
June 15, 2022
Our experience there was wonderful! Everyone was very understanding and helpful. They were able to answer all of our questions briefly and in reality all they want is to make sure you h Everyone was very understanding and helpful. They were able to answer all of our questions briefly and in reality all they want is to make sure you have a great experience no matter what. I am very happy with their service and would 100% recommend to anyone. More
by Yamily Acosta
Employees Worked With
Abraham, he works with finances , Sergio Gomez, Rhett Merryweather, Kelly Purdie, Dorian Sanchez, John Scott, Kerry Walker, Alex Allen
June 03, 2022
After 10 years of business buying 5 vehicles and referring numerous friends and family, I decided to bring my New Jeep in for an oil change and was given the worst experience. May 13th was my birthd referring numerous friends and family, I decided to bring my New Jeep in for an oil change and was given the worst experience. May 13th was my birthday and I wanted to be productive with my day off. What was supposed to be a two hour service quickly took a turn and I was shuttled home. Six hours later I got a shuttle back as I was told my Jeep was ready. I go to drive and my Jeep was not drivable and I walked back to service to speak with the manager and asked why I was told to pick up my vehicle six hours later and it was not operable. They sent me for my third shuttle home and said I’d get a call Saturday morning, when there are no managers available. Saturday morning I took my fourth shuttle back to the dealership. To my surprise my hood the entire hood had surface scratches. Not sure if it was the wash or something else. I brought the concerns to my service advisor and was told I’d be taken care of immediately. To my surprise his manager called me back in the office and said here is very poor footage of your Jeep the day you checked it in and those scratches were there before you brought the Jeep. There were no visible scratches and the camera footage was a light glare over dust. I escalated the matter to sales manager and still no resolution and no action to correct or own the mistake. The only course of action was to try and prove they did nothing wrong. Ruined a long time business relationship and a birthday that nobody could ever forget! More
by CT
Employees Worked With
Chad and Lucas in service
June 02, 2022
They really HEAR 👂 their customers. Amazing buying experience followed by exceptIional service. They take time to know your needs and don't oversell you on things you don't want. Amazing buying experience followed by exceptIional service. They take time to know your needs and don't oversell you on things you don't want. More
by D4christ
Employees Worked With
Jimmy Zeimet
June 01, 2022
Awesome! ! Steven was very helpful & understanding, he even helped me with my last jeep compass. Keep up the awesome work😁 ! Steven was very helpful & understanding, he even helped me with my last jeep compass. Keep up the awesome work😁 More
by Lisazarogoza
Employees Worked With
Steven sales. Sold me a 2022 Willys Jeep Gladiator
