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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

West Valley, UT

Overview
Reviews
4.3
665 Reviews
Call Dealership (801) 980-3527

4175 W 3500 S

West Valley, UT

84120

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Showing 665 reviews

September 04, 2023

Service was excellent. Lucas took good care of me. Lucas was knowledgeable and efficient. It only took 15 minutes for them to take my car, put it on the lift and Kirk the m More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Lindsay
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Sep 08, 2023 -

Don responded

100% satisfied

August 31, 2023

Clean, friendly, responsive respectful My salesman was a true gentleman, customer service friendly and excellent listening skills More

by Gallagher0729
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Rhett was my sales manager. Very knowledgeable and personable
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August 28, 2023

My battery died and I was due for an oil change & tire rotation - both were completed in a couple of hours. Everyone was great to work with and they kept me updated on how things were going. More

by Cindi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Nadauld, Carson
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August 23, 2023

Went in for a quick service. Was in and out fast. Super friendly staff. Will return for future service on my Ram. More

by wes
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Carson Cline
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August 03, 2023

Antonio, you and your team did a first-rate job of getting my RAM 3500 set up for the tune up and recall item. Thanks so much for the help. More

by harrywhipple
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
A taboo - service department
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July 28, 2023

Everyone was great to work with on my Jeep Wrangler purchase. The payment was extremely reasonable More

by Jessica4607
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Caden
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July 25, 2023

Very lacking in follow up, communication, explanation, scheduling. Very disorganized, various departments did not appear to have any idea what their functions and responsibilities were. Total frustrati More

by jeffreymarkjones4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio, service manager
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Jul 26, 2023 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Chad Rigby, General Manager chadr@kengarff.com

Jul 26, 2023 -

jeffreymarkjones4 responded

You are more than welcome to reach out to me @ jeffreymarkjones4@gmail.com so I can provide clarity and detail as to why our service experience was so horrifically bad!!!!!

July 22, 2023

Had a good experience. They serviced my jeep promptly. They did a thorough job. Will return More

by Kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya
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July 17, 2023

This visit was fast, went in for oil change and tire rotation, Decent customer service. More

by Amberlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra
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July 15, 2023

Great place to look for a vehicle. David treated us so well and professional we couldn't be happier. More

by Joe Utah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley
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