Ken Garff West Coast Toyota

FIVE STARS FOR SALESMANZERO STARS FOR MANAGER Long FIVE STARS FOR SALESMAN ZERO STARS FOR MANAGER Long story but it's been a tough year for everyone so let go directly to the final part that wa FIVE STARS FOR SALESMAN ZERO STARS FOR MANAGER Long story but it's been a tough year for everyone so let go directly to the final part that was bothersome to my wife and I. After a several weeks interacting with this dealership and the wonderful and patient sales gentleman we finally agreed on an OTD price for a 2021 Prius XLE. Prior to signing my wife and I were considering stepping up to the Prius limited (extra $4k). In truth the limited had many nice additional features but there was really only TWO features we cared about. Were those two features worth $4k to us ? I suggested to my wife that we go home and talk about the possible upgrade to the limited model. The manager told us he would NOT honor the offer the following day even if they still had the car. Hummmmm....what would corporate Toyota think about that statement. I'm in my late 60s and have been a lifelong Toyota owner. My wife is Japanese American. We have friends and family that work or have worked for Toyota for many years and some have currently relocated with Toyota to Texas. They love Toyota and I know they would be embarrassed. Our friends and family that work for Toyota have unofficially titled me "Best (non paid) Toyota Salesman". A title I am very proud of. In closing, great cars, one of the best salesman (mike) but disappointed in management. More

Very friendly and professional people. Henry took good care of me. He worked hard for me to get the truck that i want. A man of his words. care of me. He worked hard for me to get the truck that i want. A man of his words. More

I researched what I wanted. West Coast Toyota had it. Called to reserve for me. Had check in hand to finalize deal. Signed paperwork and go. Called to reserve for me. Had check in hand to finalize deal. Signed paperwork and go. More

if you like to be treated like crap and robbed this is the place to go im giving them 5 stars for be great at robbing people without prosecution. they sold me a 2017 nissan sentra 6 weeks later its at the the place to go im giving them 5 stars for be great at robbing people without prosecution. they sold me a 2017 nissan sentra 6 weeks later its at the nissan dealer and needs a new transmission. BUYER BEWARE AND CAREFUL THEY LIKE TO PUT EXTRA CHARGES ON YOUR CONTRACT READ BEFORE YOU SIGN...CAREFULLY. Their all crooks and all in on it! More

We have been coming here for awhile now, service is good sales people are polite and helpful. Good communication with the service. When it come down to making the deal they always help and strive to get you sales people are polite and helpful. Good communication with the service. When it come down to making the deal they always help and strive to get you the vehicle you want More

Jason Nguyen was helpful,, knowledgeable, and respected our time constraints. He coordinated our meeting with West Coast Toyota employees to ensure a smooth transition. We are very pleased with our pur our time constraints. He coordinated our meeting with West Coast Toyota employees to ensure a smooth transition. We are very pleased with our purchase of a new car. More

Pleasant buying experience. No pressure, Aldo was knowledgeable courteous as was the finance department. I would have no problem buying from them again or recommending them. knowledgeable courteous as was the finance department. I would have no problem buying from them again or recommending them. More

Arthur the sales superman help me alot and make my experience incredibly, the Finance mngr. sthephy Was so kind and very knowledgable definitely recommend them experience incredibly, the Finance mngr. sthephy Was so kind and very knowledgable definitely recommend them More

Jesus and Donnie are the dream team. Thank you for everything, I love my new my truck ! Very happy with speed of service and smooth transaction. everything, I love my new my truck ! Very happy with speed of service and smooth transaction. More

They were honest and worked to get me financed. There were some issues with my trade in/down payment car. The person who sold it to me did not complete the paperwork correctly. Jason drive me to the g were some issues with my trade in/down payment car. The person who sold it to me did not complete the paperwork correctly. Jason drive me to the guys house to complete the paperwork. I appreciated his tenacity. The entire staff was kind, responsive to my questions and honest. More