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Ken Garff Volkswagen Southtowne
South Jordan, UT
937 Reviews
We are Ken Garff Volkswagen Southtowne. You might expect a car company’s top priority to be cars, but not at Ken Garff Hyundai Cheyenne. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 937 reviews
July 17, 2026
I have purchased three vehicles from Volkswagen SouthTowne, and unfortunately, each experience has been worse than the last. As a repeat customer, I expected that loyalty and history would mean som SouthTowne, and unfortunately, each experience has been worse than the last. As a repeat customer, I expected that loyalty and history would mean something, but my most recent experience has been extremely disappointing. I purchased a 2024 Volkswagen Atlas Cross Sport SE with Technology, and with only approximately 2,200 miles, the leather seats are already showing cracking and deterioration. I understand that issues can happen with any vehicle, but what has been most frustrating is how the situation has been handled. I contacted the dealership expecting assistance with what should clearly be a warranty concern. I was told that information would be submitted to Volkswagen for review. After waiting and following up, I contacted Volkswagen Customer Care directly and was informed that nothing had been submitted on their end. That leaves me with a very frustrating question: was the claim never submitted, or was I given incorrect information? Either way, the communication and follow-through have been unacceptable. This dealership has recently transitioned ownership to Ken Garff, and I sincerely hope this is an opportunity to improve the customer experience. A new owner should mean a renewed commitment to service—not customers having to chase down answers themselves after spending significant money on a new vehicle. I have been a loyal Volkswagen SouthTowne customer, but loyalty works both ways. Customers should feel appreciated and supported after the purchase, not forgotten once the paperwork is signed. I have photos documenting the condition of the seats, and I hope management takes this opportunity to address the issue and improve the experience for future customers. More
by tyson guernsey
Employees Worked With
Not sure
June 18, 2026
Car originally went into shop in first of January needing a new transmission for warranty work. Every 2 week I called for an update I was told still waiting to hear from warranty. Finally got it back in Apr a new transmission for warranty work. Every 2 week I called for an update I was told still waiting to hear from warranty. Finally got it back in April but I had to pay for labor. 1 week later was back in shop for another issue with the transmission it is now mid June and still no word from them on what is going on with my car. Is it them or the warranty? Terrible communication More
by bpriest70
Employees Worked With
Sam
May 21, 2026
Excellent customer service. The updates were timely. I was kept informed. The work was finished early which was excellent as we were waiting at the dealership. The updates were timely. I was kept informed. The work was finished early which was excellent as we were waiting at the dealership. More
by palmer801
Employees Worked With
Julie Davis
May 19, 2026
London is great, and is very attentive to customers. I do get a little frustrated with the lack of supplies/service from either VW South Towne or VW themselves. I’ve received 5-6 messages about the late I do get a little frustrated with the lack of supplies/service from either VW South Towne or VW themselves. I’ve received 5-6 messages about the latest recall, but then you have no idea when you’ll have the supplies to do it. Also, my cruise control wants to turn itself off, there is a known problem, but no fix. How is that acceptable? Very frustrating and makes me doubt buying a VW product again in the future. More
by rharding276
Employees Worked With
London
May 01, 2026
They were very patient with me. Helped me to get the results i needed. Great job to all the Volkswagen staff at Southtowne!!! Thank you for all your help. Helped me to get the results i needed. Great job to all the Volkswagen staff at Southtowne!!! Thank you for all your help. More
by Charrierowe
Employees Worked With
I do not remember
April 28, 2026
I appreciate the attention to detail by the service center. I received a video of what was needed on my vehicle, a clear communication if I needed to pay or not. And the timely manner in which it was c center. I received a video of what was needed on my vehicle, a clear communication if I needed to pay or not. And the timely manner in which it was completed. Great service all around. More
by Jackie Richards
Employees Worked With
Amber Hawkins-Warren, Julie Davis
April 26, 2026
Sold car out from under me then suggested I buy another car that was $10,000 more expensive If that’s the buying experience you yearn for then look no further than car that was $10,000 more expensive If that’s the buying experience you yearn for then look no further than More
by Chadc335
Employees Worked With
Julie Davis
