Ken Garff Volkswagen Gilbert

Extremely unprofessional, dishonest and disrespectful. Bought a vehicle from them several months ago,in the package I purchased 3 oil changes and a tire rotation came with, recently scheduled oil change a Bought a vehicle from them several months ago,in the package I purchased 3 oil changes and a tire rotation came with, recently scheduled oil change and tire rotation on a Chevy truck, was originally told they couldn’t do the rotation(they didn’t want to do it) after going in there they said they could do it, I have nice black and chrome rims on the truck so I asked the (assuming manager) who was present if they could take care of the rims as there is not a scratch on them and he got extremely rude stating if you’re worried about your rims then we’re not the shop to perform the rotation ,we went back and fourth and he says we can’t guarantee anything and there’s no guarantee’s in life regarding the safe handling of my rims (ughm okay?) I asked him to still perform the work and be cautious if they could, I marked the tires because the attitude this employee gave me and sure enough when I picked it up they did not rotate the tires but had told me they did, even the invoice stated tire rotation complete, I must of aggravated the service department because when I went to pick up my truck they intentionally rubbed oil on almost every panel of the truck and hand prints in oil all over the hood, fenders, driver and passenger doors and places that weren’t necessary to even touch performing this scope of work. Of course no manager was in at the time of picking up my truck and have called numerous times with no luck of getting a hold of anyone, asked them to place an indication sticker in the window for millage on oil change which they did not and not even sure they actually changed the oil considering it looks discolored and darkened so now have to go pay 40$ to get my tires rotated elsewhere and pay for an oil change for the peace of mind even though I’ve paid for this thru them in the 2000$ warranty and protection plan I bought which is useless now because I wouldn’t let them pump my fuel for me let alone actually work on the vehicle. Can’t believe this is how a nationwide big dealer conducts themselves, I would steer clear of doing any business with this dealer or service department and find someone else who actually treats their customers right and doesn’t engage in shady/ dishonest business practices. Will never buy another vehicle from them again and all over a simple tire rotation and the unnecessary mess and handling they made of my vehicle. Still have not been able to contact a manager or anyone regarding this matter. More

Everyone we worked with were very friendly and very quick. We were in and out with paperwork signed in about an hour. Our new vehicle was clean, full tank of gas and ready to go. quick. We were in and out with paperwork signed in about an hour. Our new vehicle was clean, full tank of gas and ready to go. More

All staff are very friendly and welcoming! Place looks nice and clean too! A lot of options to go from too as well! Lisa and Lorin were very accommodating! Even found the best deal for me! App Place looks nice and clean too! A lot of options to go from too as well! Lisa and Lorin were very accommodating! Even found the best deal for me! Appreciate the help and loving my new Atlas!!!!🚙🚙🚙 More

Took vehicle in for detail but Eric also updated infotainment along with doing maintenance service, that is very responsible of him and the enterprise. Thank you Now please have VW submit a good up infotainment along with doing maintenance service, that is very responsible of him and the enterprise. Thank you Now please have VW submit a good update for the Navigation app, make it more intuitive and UI friendly. LOL More