Ken Garff Volkswagen Gilbert

I purchased my Taos when Earnhardt owned, great people. First time I need a warranty service withe Ken Garff I was told the soonest opening 45 days. Called Chapman VW and they took care of the problem the First time I need a warranty service withe Ken Garff I was told the soonest opening 45 days. Called Chapman VW and they took care of the problem the next day. More

Any time we bring in one of our VW's for service we receive prompt, professional service from Jeff. He is always friendly, thorough & knowledgeable of the services needed. Jeff is a tremendous asset to receive prompt, professional service from Jeff. He is always friendly, thorough & knowledgeable of the services needed. Jeff is a tremendous asset to your dealership! More

We purchased an ID. 4 about a month ago. When we drive with the cruise control activated, the horn and 4 way flashers go off randomly. I have called five times, but eit 4 about a month ago. When we drive with the cruise control activated, the horn and 4 way flashers go off randomly. I have called five times, but either get disconnected, or they can't find anyone to help us out technically. I finally called Chapman Volkswagen, and they were very helpful. Apparently Ken Grafft and no technical people who understand their cars. We will have to get the issue resolved at another dealership, More

Unfortunately I dropped off my car and already having issues with the new ownership of the dealership. When it was ran by Earnhardt they would place you in a rental at their expense while your car was in issues with the new ownership of the dealership. When it was ran by Earnhardt they would place you in a rental at their expense while your car was in service even if their was a wait for a tech to look at it. Now that Garff bought them out they will not cover rental until a tech looks at my car which they said could take about 2 weeks for that to even happen. I scheduled this appointment months ago. Rentals are not cheap at all and I wouldn't expect to pay for a rental when it's in for a recall and still under warranty. This is my only vehicle!!! Times are hard so paying for a rental is not ok and that's on top of the repairs. I most definitely will not buy my next car from this dealership knowing they will not pay for a rental if your vehicle has any problems or recalls.How do you take the rental program away thinking this would be best for your customers. I will now be out 100's of dollars due to Ken Garff VW dealership. More

They will happily take your money when you buy the car, but won't be too helpful if you have indues down the road. The service department just doesn't care compared to others around. but won't be too helpful if you have indues down the road. The service department just doesn't care compared to others around. More

For anyone in the Phoenix metro area I completely recommend http://kengarffvwgilbert.com for service. They have never done me wrong and have actually helped me out I have several jams. This is my per recommend http://kengarffvwgilbert.com for service. They have never done me wrong and have actually helped me out I have several jams. This is my personal opinion I’m not a paid spokesperson just a thankful customer. Steve and Jeff do what they say and say what they do and that is all I ask. More