Ken Garff Toyota Of The Desert

I would like to give this dealership a good review but I can't although when I purchased my car here in August 2020 the people that had worked with me were great. It is that there is zero follow-up afterwar can't although when I purchased my car here in August 2020 the people that had worked with me were great. It is that there is zero follow-up afterwards. I had originally leased the vehicle that I purchased and had been having my car serviced there and they had always contacted me, sent special offers from time to time, sent texts to remind me when maintenance such as; oil changes, etc were due. Not anymore, I have not heard one word from them, no emails, no texts, no snail mail nor anything since I purchased the vehicle. The funny thing though is that I receive emails and snail mail with special offers and so forth from OTHER Toyota dealerships which is kind of whacked! I have tried calling the service department to find out if I should set up an appointment. They NEVER answer the phone nor call back when I left a message in the service department! The automated system they have is not very together either.. garbled sounding at times. If I had to do it all over again I wouldn't purchase a car from here and I certainly couldn't recommend it to others. More

Very friendly and helpful! I’ll continue business with them and with the salesman Victor. Was a great experience and they have all my future business. them and with the salesman Victor. Was a great experience and they have all my future business. More

Decided to purchase my lease and had a very easy time doing so. Everyone was super helpful... until it came time to get my plates. I have been trying for more than 2 months to get ANY information on it a doing so. Everyone was super helpful... until it came time to get my plates. I have been trying for more than 2 months to get ANY information on it and have been completely ghosted. I have called, emailed and chatted my way to complete silence and zero help. I have dealt with so many different people telling me that “someone will get in touch with you” that I can stand. Zero help after the sale. Next step is to drive back to the dealership and camp out until someone finally decides that I’m worth their time More

Gilbert Rios was very helpful,efficient and understanding when I could not complete the service I needed in August because I had to leave the desert for a month. He ordered the part and had it held in the pa when I could not complete the service I needed in August because I had to leave the desert for a month. He ordered the part and had it held in the parts department until I returned. I can see he likes his job and giving quality service. More

Very nice dealership! Everything is clean and I was able Very nice dealership! Everything is clean and I was able to find good quiet seating areas to talk with my family about our decision. Really loved the Very nice dealership! Everything is clean and I was able to find good quiet seating areas to talk with my family about our decision. Really loved the gong as well after our purchase. More

Very pleasant non pressures visit. Victor was a kind person that with an attitude of helpfulness. The other Victor assisted in the final paperwork. Was kind and helpful. person that with an attitude of helpfulness. The other Victor assisted in the final paperwork. Was kind and helpful. More

Excellent service and caring - worked really hard to accommodate my needs. Efficient , professional , caring and knowledgable. Documentation was extremely well handled and explained patiently and prof accommodate my needs. Efficient , professional , caring and knowledgable. Documentation was extremely well handled and explained patiently and professionally. This was my 5th Toyota camery Ifrom Toyota of the desert . Top class - professional More

BE CAREFUL!! When staff stands you up for an appointment they refuse to provide the General Manager's name and contact info. NO ACCOUNTABILITY - except a negative review. I-10 Toyota in Indio is much easier they refuse to provide the General Manager's name and contact info. NO ACCOUNTABILITY - except a negative review. I-10 Toyota in Indio is much easier to work with. More

Excellent service in facilitating on-line financing application, trade-in, vehicle delivery to my home, explanation of documents to sign, and introduction to the features of my new Prius. Quick and eas application, trade-in, vehicle delivery to my home, explanation of documents to sign, and introduction to the features of my new Prius. Quick and easy. Very polite and personable. More