Ken Garff Toyota Of The Desert

Worst customer service ever!! The car salesman Teo was the absolute worst!! He walked way ahead of us, pointed out a car to us and told us, "that ones too expensive" before he even knew our price range, the absolute worst!! He walked way ahead of us, pointed out a car to us and told us, "that ones too expensive" before he even knew our price range, made us feel as if we were more of a bother than anything. And, the prices were 5-6K higher with no explanation. We should have known it was gonna be bad when no one came out to help us at all. We had to find someone ourselves. Terrible terrible service! Go elsewhere! More

Makes my stomach hurt so bad. They give used car salesmen a bad name. Every car has an up sale of $2000 automatic. The finance person Mariposa slipped out the side door when I start to question/audit their f a bad name. Every car has an up sale of $2000 automatic. The finance person Mariposa slipped out the side door when I start to question/audit their financing. They will not stand by their word for anything. If you think that they are doing you right have somebody take a look at the paperwork objectively. More

Beware! Car stopped running so had it towed and called them. Said they'd check it out and call. After several days a mechanic called me and asked why my car was there and then said they'd look at it seve them. Said they'd check it out and call. After several days a mechanic called me and asked why my car was there and then said they'd look at it several days later I got a call telling me engine wouldn't turn over so I needed a new engine and it would be about $4000 but they'd help me on the price. 6 months later without doing any work service Tech called and told me I needed to pick it up or they'd start charging me storage. I explained they hadn't contacted me in months and hadn't fixed the car. She said she could not release the car until I paid the bill which I didn't know about. She then told me she had my signature on the work order and I told her if she had my signature on a work order I needed a copy of it because I had never been to the shop therefore I had never signed anything. I never heard from them again and never got a copy of the fake work order. I called Toyota corporate office they told me the dealer had submitted repair information that I needed a new transmission and nothing about an engine. I never got an estimate, never got a copy of her supposed work order with my supposed signature and wonder why they told me I needed an engine at $4k but sent the information to corporate I needed new transmission. Car was never fixed. I do NOT recommend taking a vehicle to this dealer as it didn't seem honest to me. Kept car 6 months with no repair, falsely told me they had my signature on a work order and told me i needed one repair and told corporate i needed a different repair. Makes me seriously wonder if they know what they are doing and I am concerned if i was getting the truth on anything. More

Totally unacceptable...Being here with appointment scheduled for 2 hrs and my truck still were I left it... I only need an oil change... are you kitten me!!!!!you have to came with a solution for this scheduled for 2 hrs and my truck still were I left it... I only need an oil change... are you kitten me!!!!!you have to came with a solution for this -stars service or you will loose a lot of business..... More

This place is a joke, my sister took her 4Runner in for a diagnostic, her car had not been driven in a while, so she was concerned about fluids and anything else wrong with the car. Michael was her service a diagnostic, her car had not been driven in a while, so she was concerned about fluids and anything else wrong with the car. Michael was her service advisor, very friendly and told her she had some recalls as well. So later he contacted her to tell her that she needed all the fluids flushed, which she assumed she would need that. Then they said she needs an alternator and new timing belt. They want to charge her $1500 to do the fluids alone!! You have got to be kidding me. She also needs the spark plugs replaced. I understand it needs some stuff done, but they want to charge her for the whole job over $5000!!! And that was them saying with discounts!! Also they have a line item to clean her battery, the battery is brand new, we just put it in today!! They have got to be joking!! She is so upset, I don’t know if it’s because of the area or what, but nobody should be charged these prices!! Unbelievable! I will never recommend this place to anyone!! More

Awful experience after the sale. During the buying process they treat u great n promise the world. Afterwards though if u need something like the work promised on a do bill. Give you the runaround and process they treat u great n promise the world. Afterwards though if u need something like the work promised on a do bill. Give you the runaround and lie to you. More