Ken Garff Toyota Of The Desert

I am beyond disappointed. I have left multiple voicemails for the service manager and have yet to receive a call back regarding my toyota 4-runner that was in the shop to have my alignment, oil ch voicemails for the service manager and have yet to receive a call back regarding my toyota 4-runner that was in the shop to have my alignment, oil change and rotation done. The only thing that happened was my oil change. I had to take my truck to another service center only to be told that my alignment was never done. I am not expecting a refund for the oil, but my alignment that I had to pay another shop to do. I never post anything bad about anyone. It's not in me to do so. However, when I don't receive ANY call back is unacceptable. I have been so loyal to Toyota of the Desert and I have lost all faith. My cousin brought his truck in to get done and his belly pan was not put back on. Service has completely gone down and I understand that there are shortages on quality employees, but to NOT do my alignment at all is not acceptable. Nothing has been done to make it right other than avoiding me. The more I am avoided, the more upset I get. Never again. More

First of all, what is the point of an appointment if I have to wait 2.5 hours? Ok. I waited. Two hours and 45 minutes later my truck is still in line to go the the shop. Service tech tells me it's next an have to wait 2.5 hours? Ok. I waited. Two hours and 45 minutes later my truck is still in line to go the the shop. Service tech tells me it's next and going back in 2 minutes. 20 minutes later still hasn't moved. I have a 2021 truck I bought from this location and still cannot anything resembling decent service. I will not buy from them again. More

I 100% recommend Toyota of the desert to everyone!!! Especially Charlie and his team who help me get me into what I wanted!!!! There amazing and the best team ever!!! They are amazing and awesome!! I Especially Charlie and his team who help me get me into what I wanted!!!! There amazing and the best team ever!!! They are amazing and awesome!! If you are looking for a car please go look for Charlie!!! More

Nice enough but after accepting the "upsell" for filters for 20,000 mile service, we waited four hours. We were early for our scheduled appointment. Almost as though now that they got my money, they don't c for 20,000 mile service, we waited four hours. We were early for our scheduled appointment. Almost as though now that they got my money, they don't care about my time. More

Worst Toyota Dealership ever, gaslighting, Lies, irresponsible employees, hostile, They damaged my vehicle then say they are not taking responsibility. irresponsible employees, hostile, They damaged my vehicle then say they are not taking responsibility. More

Funny, so many of these reviews have responses from the dealer saying to contact them. On my 3 star review, when I did contact them I got no response. dealer saying to contact them. On my 3 star review, when I did contact them I got no response. More

buying a car takes a short time, repairing a car lasts for years...... a good deal on buying a car is no deal at all when the service department will not honor warranty claims for years...... a good deal on buying a car is no deal at all when the service department will not honor warranty claims More