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Ken Garff Toyota Of The Desert
Cathedral City, CA
191 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 191 reviews
June 24, 2022
This is the only dealership I have used in the past 22 years. I have brought my friends and my family here to buy their cars too. Today I bought my third car from them in twenty years years. I have brought my friends and my family here to buy their cars too. Today I bought my third car from them in twenty years More
by Janiceijordan
Employees Worked With
Charlie.....&....Oscar Torres
June 04, 2022
The dealership tells you you need to make an appointment but when you get there and you question why it’s taking so long for your car to be done they say they are short staff and the appointment is just to but when you get there and you question why it’s taking so long for your car to be done they say they are short staff and the appointment is just to get you in When in reality all they care about is the customer who’s goin to get the most work done on their car in order to get a bigger payment There is absolutely no excuse as to why a customers car doesn’t get pulled to get serviced until two hours after their appointment especially since you guys keep telling your customers you need an appointment if we need an appointment then the least you can do is follow your appointment schedule If the customers get there and decide they would like additional services done then they should be told like every other customer you need to make an appointment (an additional appointment) because it is very clear you guys do not have the man power to keep up with all the additional services you steady offer to your customers and then the customers that have later appointments have to wait longer because you guys cannot keep up It is extremely frustrating especially since you guys love using the excuse we’re short staff because that is not the case you offer additional services and are unable to keep up and your customers who have later appointments in the day have to suffer and you guys do absolutely nothing for the inconvenience “because you are short staffed” More
by Aubrey
Employees Worked With
Jose
May 30, 2022
Toyota of the Desert has the best customer service. They go beyond and above to provide excellent service . I am amazed how their workers especially Santini made sure I left happy with my purchase . I They go beyond and above to provide excellent service . I am amazed how their workers especially Santini made sure I left happy with my purchase . I recommend this dealership More
by Lalva12
Employees Worked With
Santini
April 16, 2022
Hi had some car trouble with my 2014 Prius From the moment I was connected to the service department my experience was amazing! Jose my service advisor at Toyota of the desert was professional kind an moment I was connected to the service department my experience was amazing! Jose my service advisor at Toyota of the desert was professional kind and kept in contact every step of the way, I so appreciated that. Thank you Jose for your outstanding customer service. More
by Niedrichjane
Employees Worked With
Jose
April 09, 2022
Don’t buy your Toyota here. They’ve completely lost their mojo and ignore anyone who has a complaint. I’ve moved to I-10 after years of Toyota of the Desert and I haven’t looked They’ve completely lost their mojo and ignore anyone who has a complaint. I’ve moved to I-10 after years of Toyota of the Desert and I haven’t looked back. This place, Toyota of the Desert, should be out of business. More
by Larry Aldrich
Employees Worked With
Manager, owner, service manager
