Ken Garff St. George Ford

I bought a new Lincoln in Colorado as there were no dealers in Utah, Arizona, Nevada or Idaho who could get a Hybrid. Salesman and I worked for about four months trying to find a dealer who could get o dealers in Utah, Arizona, Nevada or Idaho who could get a Hybrid. Salesman and I worked for about four months trying to find a dealer who could get one and would work with these guys, none found. I talked with the Service manager asking if he could take care of a new Aviator Grand Touring PEHV Hybrid and he said no problem. I told him it had to come from an out of state dealer who could sell one, he said no problem. So I ordered it, took seven months to get built and delivered to the Colorado dealer. On the trip home, it developed some significant "pulling" issues with the steering. Stopped by the dealer the next day and a young man drove it, but nothing appeared to be wrong. Turns out the tires needed "breaking in" according to the Owner Manual which I found later, tech had no clue. Next trip in, the wipers were really chattering in one direction. Internet searches revealed a common problem with chattering wipers. Service writer looked at my car and said "this has film on the windshield, not our problem. I explained that it was a UV filter and installed by the selling dealer, still no dice. Third trip in was to have an electric trailer brake controller installed. Service guys standing around the writers desk xxxxxxxxxxxx asked if the controller was made by Lincoln? I said no, Lincoln does not make any controllers for their cars even though they sold tow packages and mine has a $500 factory tow package. Reply was that if it was not made by Lincoln, they would not install the controller. Fourth trip was for an oil change as I had a light show up on the dash saying to get the oil changed. I drove into the Express lane at 3PM on a Wednesday afternoon. bay was empty except for an employee pickup parked in the shade. Three lanes wide, four deep possible in that area. I sat there for probabley ten minutes and finally someone walked out to my car. I asked him if I could get the oil changed, he asked if I had an appointment. This didn't sit very well with me as this dealership sends me advertising material about service specials and such all the time saying among other things "oil changes done with no appointment needed" and they'd done that with my Ford Explorer one time right after I moved here. I traded that vehicle in on the Aviator about one month later. Somewhat incredulous, I asked if he was saying they would not change the oil without an appointment. He told me they'd been really busy as I was looking around the drive through that was empty. I said "yeah I can see that...." He offered to go into the service desk and see how long it would be and if I could get an appointment. I left. See the comment about about someone who drove 30 miles for an appointment to get their oil changed and the dealer turned him down saying they were "really busy and didn't have time to change the oil so the customer should come back another time. Need I say more????? More

I'm taking my business to Cedar City Ford. I had a major issue with my truck fixed a few weeks ago. There was a problem with the repair. I called Cedar City Ford to ask for a solution. They assured me that issue with my truck fixed a few weeks ago. There was a problem with the repair. I called Cedar City Ford to ask for a solution. They assured me that the repair was warrantied and said that the Ford dealership in St George could take care of it. Ken Garff Ford told me that was a lie and that I would have to pay then get reimbursed. He (the service writer) took an adversarial attitude and said that the only dealership that would warranty the repair was the dealership that made the repair. Oh and that it would be 2 weeks before they could even look at it in any circumstance. I said that after being spoken to like this I was tempted to just take it somewhere... anywhere else. He told me that I should do that and hung up on me. I'm a small business owner. I know that if I treated my customers like that I wouldn't be in business for very long. I love the Ford brand but this dealership's customer service could cause me to switch... More

Scheduled oil change. Drove 30 miles to appointment to be told they were too busy come back another time. Apparently tried to call me 15 minutes to cancel! xxxx poor customer service. told they were too busy come back another time. Apparently tried to call me 15 minutes to cancel! xxxx poor customer service. More

Service stinks I have only used this dealership once for service on my daughter's car. ONCE WAS ENOUGH! Never again to return. Made an online appointment for a Tue I have only used this dealership once for service on my daughter's car. ONCE WAS ENOUGH! Never again to return. Made an online appointment for a Tuesday morning with specific instructions on work needed and call before repairing. Left the car in the lot Monday night. At 3 pm on Tuesday, still no word on status, so I called, Chase had to check the status and would call back, told him to call my husband. At 5 pm, still no call to my husband so he called Chase, who again had to check the status. Part needed was no longer made by Ford and at that time of day the parts person would be leaving and unable to find what the car needed so we had to wait til 1st thing the next morning. Wednesday around 2pm husband called again to find out the status, this time we did not need a part, but just some debris that was blocking the switch (same switch that needed to be replaced the day before). At that time told husband the airbag light was on...which was news to us. Told husband that airbag light did not come on next time they drove the car, no authorization for them to investigate this problem, since this was all news to us, we had the car there for the emergency brake only. Needless to say, when I picked the car up there were diagnostic charges for the airbag light and removing sensors to discover a rebuilt title...which we already knew. When I told the person at the counter that was not authorized she said that Chase would have to return a call to us on Thursday regarding that issue. I guess Chase forgot to call us, it's been over a week. It's ok Ken Garff, like I told the gal that checked me out, we won't be back. If I could give zero stars I would. But across the street, Toyota dealer/service is TOP NOTCH! Maybe they could help you guys out More

Dishonest.. Unfortunately, this dealership has dishonest technicians. I had my wife drive down and have our Ford 500 transmission serviced. Instead of doing the j Unfortunately, this dealership has dishonest technicians. I had my wife drive down and have our Ford 500 transmission serviced. Instead of doing the job correctly, they instead drained the fluid out of the transmission and then refilled it with new fluid. Then they had us pay for the full service. I really despise liars and cheats. We could have gone to the local Ford dealership here in Cedar City, instead. I realized what this dealership had done when I got underneath the car to change the oil. The transmission pan had never been dropped and no filter was put in. I called the service manager and he promised to do it right. My wife had to drive down the second time for another 2 hours to have it done properly. I gave a one start review because if I hadn't seen what had been done, they would have successfully ripped me off. Very unfortunate. More