Ken Garff Nissan of Orem

Great service and very quick. I got in and out of there when they said. when they said. More

Even though I had an appointment, the oil change and service took a good two hours. However, Reed obviously went out of his way to explain and encourage further needed maintenance upon which we agreed service took a good two hours. However, Reed obviously went out of his way to explain and encourage further needed maintenance upon which we agreed to a front-end alignment. More

Reed was awesome! He took great care of me by letting me know thoroughly what my car needs and what to look out for in the future! know thoroughly what my car needs and what to look out for in the future! More

Straightforward and transparent. Very caring and communicative. Smooth car purchase and reasonable negation process. Love the vehicle and got free merch! communicative. Smooth car purchase and reasonable negation process. Love the vehicle and got free merch! More

I did not like that I had to wait 2 hours for an oil change. change. More

Added a $2k premium above MSRP due to the popularity of the model we inquired about. Other than that, sales & service were great. the model we inquired about. Other than that, sales & service were great. More

Great service! Wilson was a great shuttle driver and they did exactly what we wanted nothing more or less. did exactly what we wanted nothing more or less. More

It does take quite a while to get things done here. I love the service you provide, and the prices are incredibly fair, but even with an appointment, we’re always under quoted the time frame of how long love the service you provide, and the prices are incredibly fair, but even with an appointment, we’re always under quoted the time frame of how long it takes to have our car serviced. It doesn’t seem to be that the service it self takes forever, just that you’re really busy. It always seems to take up most of a day to be serviced. I don’t mind it taking so long if I’m given a better idea from the start of how long it’ll take. I’d rather be told it’ll take more time then wait an extra hour then originally stated. However, my husband and I LOVE the shuttle system! We use it every time we bring the car in to be serviced. Wilson is the kindest man who always makes sure we’re taken care of. I’ve never been late to work because of him which helps me feel confident in bringing my car in at any time. Even if it takes a while for my car to be done, I know he’ll almost always be available to come and get me afterwards and I don’t have to struggle to find a ride! He’s also incredibly considerate of people who ride with him making sure they feel comfortable and their time needs are met or at least addressed. I had to use the after hours Uber system once because my car took too long to be done, and I was uncomfortable getting in a car with a stranger, who was also late to pick me up. I hope you continue to use Wilson for your shuttle services! More

My one hour diagnosis appointment was stretched out over three days. The service manager was also incredibly hard to contact, further delaying the process. When I did finally come to pick it up I stood wait three days. The service manager was also incredibly hard to contact, further delaying the process. When I did finally come to pick it up I stood waiting at his desk while he continued making calls and discussing another case with a coworker, not even acknowledging my presence. Technician was excellent, customer service and customer experience were dismal. More