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Ken Garff Nissan of Orem
Orem, UT
307 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 307 reviews
Helpful January 25, 2022
Straightforward and transparent. Very caring and communicative. Smooth car purchase and reasonable negation process. Love the vehicle and got free merch! communicative. Smooth car purchase and reasonable negation process. Love the vehicle and got free merch! More
by acrudel
Employees Worked With
Kayla, Aspen
January 09, 2022
Added a $2k premium above MSRP due to the popularity of the model we inquired about. Other than that, sales & service were great. the model we inquired about. Other than that, sales & service were great. More
by Snorkel Bob
Employees Worked With
Austin Burt (sales), Nick (manager), Stephen Baker (finance)
December 29, 2021
It does take quite a while to get things done here. I love the service you provide, and the prices are incredibly fair, but even with an appointment, we’re always under quoted the time frame of how long love the service you provide, and the prices are incredibly fair, but even with an appointment, we’re always under quoted the time frame of how long it takes to have our car serviced. It doesn’t seem to be that the service it self takes forever, just that you’re really busy. It always seems to take up most of a day to be serviced. I don’t mind it taking so long if I’m given a better idea from the start of how long it’ll take. I’d rather be told it’ll take more time then wait an extra hour then originally stated. However, my husband and I LOVE the shuttle system! We use it every time we bring the car in to be serviced. Wilson is the kindest man who always makes sure we’re taken care of. I’ve never been late to work because of him which helps me feel confident in bringing my car in at any time. Even if it takes a while for my car to be done, I know he’ll almost always be available to come and get me afterwards and I don’t have to struggle to find a ride! He’s also incredibly considerate of people who ride with him making sure they feel comfortable and their time needs are met or at least addressed. I had to use the after hours Uber system once because my car took too long to be done, and I was uncomfortable getting in a car with a stranger, who was also late to pick me up. I hope you continue to use Wilson for your shuttle services! More
by Hatchback2021
Employees Worked With
Wilson
December 10, 2021
My one hour diagnosis appointment was stretched out over three days. The service manager was also incredibly hard to contact, further delaying the process. When I did finally come to pick it up I stood wait three days. The service manager was also incredibly hard to contact, further delaying the process. When I did finally come to pick it up I stood waiting at his desk while he continued making calls and discussing another case with a coworker, not even acknowledging my presence. Technician was excellent, customer service and customer experience were dismal. More
by Nissalt
Employees Worked With
Reed
December 01, 2021
Be VERY cautious when purchasing a Nissan, especially from the way this company conducts its business. We bought a brand new Nissan Sentra in 2014. At 90k miles (5k miles after the warranty expired) the from the way this company conducts its business. We bought a brand new Nissan Sentra in 2014. At 90k miles (5k miles after the warranty expired) the transmission went out. I spent $5-$6k to replace it entirely. I had it serviced at 137k miles because I wanted to make sure we wouldn't have the same issue. At 160k miles, the 2nd transmission went out. The only warranty they have one the replacement is a 1 year 12k mile warranty. I called Nissan and escalated my complaint. They were not helpful and did nothing, even after the transmission was recalled and I never received any sort of reimbursement. Considering I already bought one transmission, the company should at least offer to help cover the cost of the 2nd transmission. They obviously do not care about their consumers and if this does not get resolved, we will never do business with Nissan again. And neither should you. More
by accalhoun88
Employees Worked With
Several Nissan employees
November 30, 2021
The Ken Garff Nissan of Orem has the worst service department. Their mechanics are ok but their customer service and policies are horrible. I brought my truck in for an oil change and 30k servicing bu department. Their mechanics are ok but their customer service and policies are horrible. I brought my truck in for an oil change and 30k servicing but I also had a check engine light on. I told the service advisor the the light was on, and even the oil change technician made a note of it while servicing it. They never pulled the code from the truck computer and when I asked about it they said it wasn’t on the original work order and that they don’t check it unless specified on the work order. Really??? You can’t take 10 seconds to pull a code and then ask the customer if they want to pursue it? What a horrible policy! I understand that they deserve to be paid to troubleshoot but don’t you think this is a sales opportunity for the service department? But no, instead they choose to ignore it and even worse while performing the other services they cleared the code!!! So after asking them why and getting the “I’ll hide behind company policy” answer, I paid them and left. The next morning the check engine light came back on. I went to a local auto parts store and had them pull the code for me. Armed with that info I took it back to the dealership and they said they couldn’t look at it then because they were booked. I explained that I was traveling and needed to leave the next day and asked if I could get some advise from the mechanic, but no, customers can’t speak directly with the mechanic. Fine! Go ask him for me! No, they wouldn’t do that either. I went back to the auto parts store and got some sage advice that it might just be low coolant levels after being serviced and the engine had run long enough for them to level out. I added coolant, drove for a while and the check engine light turned off. Why couldn’t the dealership just ask their “master” mechanic and gave me the same advice! It would have taken 2 minutes, if that! Such horrible customer service and an even worse company policy. Unbelievable! More
by mjb
Employees Worked With
Deen
