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Ken Garff Nissan of Orem

Orem, UT

4.0
307 Reviews

285 W. University Parkway

Orem, UT

84058

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Showing 307 reviews

March 30, 2022

It is always immaculately clean, staff friendly and efficient and professional. I appreciate the service package wherein I get 3 service visits for $109z More

by KANDIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
March 29, 2022

Excellent service. Service manager went out of his way personally to take care of us. Highly recommend! More

by Kelling3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven & Devon.
March 29, 2022

It’s been under a year since we bought our car with its extended warranty. The head gasket is blown they have had my car for over two weeks without so much as offering a rental and they are trying to say n More

by rosco1219
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noidea
Mar 29, 2022 -

Ken Garff Nissan of Orem responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Spencer Castle spencerc@kengarff.com

March 24, 2022

I was greeted with courtesy, and the service rep listened and responded with accuracy to requests for work. I was kept updated with recommended work, which was done per my ok. Checkout was quick and done wit More

by GMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sierra
Mar 24, 2022 -

GMA responded

Good work, Ken Garff Nissan!

March 19, 2022

It was an awesome experience, Austin was knowledgeable and very helpful. The sales manager introduced himself, met Steve in the service dept,, financing was simple, I met an amazing team. Thank you More

by Jbrakey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
March 07, 2022

Why offer oil changes with used car purchases (other brands) if service people aren't happy about having to do them More

by utsteelerfan53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reed
Mar 15, 2022 -

Ken Garff Nissan of Orem responded

Thank you for taking the time to leave a review for our dealership. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! General Manager Spencer Castle spencerc@kengarff.com

March 04, 2022

Fast, friendly, courteous service. Ken Garff offered me solutions to my mechanical problems with no hassle. Thanks Ken Garff!!! More

by lgparke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
February 27, 2022

I am greeted as soon as I walked in the door. Could not find my appointment but got Mr right in More

by Lori s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
February 07, 2022

Great service and very quick. I got in and out of there when they said. More

by JG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Orme
February 03, 2022

Even though I had an appointment, the oil change and service took a good two hours. However, Reed obviously went out of his way to explain and encourage further needed maintenance upon which we agreed More

by larsenboyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reed Merryweather
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