Ken Garff Nissan of Orem

En la visita que realicé me atendió el señor David Barcelo, quien fue de gran ayuda para realizar el mantenimiento del vehículo, en un tiempo de respuesta muy rápido. Además es de gran ayuda por ser Barcelo, quien fue de gran ayuda para realizar el mantenimiento del vehículo, en un tiempo de respuesta muy rápido. Además es de gran ayuda por ser una persona bilingüe. Muchas gracias. More

Yesterday I took my car in to get a recall on it fixed. I arrived at 10am. My appointment was at 10:15. I checked in and told them I would wait because it said on the recall notice that it only takes 2 h I arrived at 10am. My appointment was at 10:15. I checked in and told them I would wait because it said on the recall notice that it only takes 2 hours to do it. I waited and waited. There is a big window in the waiting area where you can see what they are working on. I could not see where my car. Finally at about 1:15 my car was parked right so in front of the window. The hood was popped but not open and NO ONE was doing anything to it. At 2 pm I went in and asked they guy if they had even done the work on it. Sh couldn’t find the ticket so he went back to ask. He came back and gave me a bull s… story that they have to update the computer and it was going really slow. I told him that seems a little weird. I went back to the waiting area and the hood was up with a little black box hooked to the computer. It took MAYBE 2 minutes before it was done. I didn’t see who moved it outside but it didn’t take very long. I understand that maybe the person that was working on it was running a little behind and that was what was taking so long but I don’t appreciate being lied to about it. More

David provide professional service, the team are frenly,the service are wonderful, make your feel important costumer. frenly,the service are wonderful, make your feel important costumer. More

Everyone was very friendly, helpful and answered my questions . I like the Ken Garff Nissan of Orem and do like my Nissan versa. questions . I like the Ken Garff Nissan of Orem and do like my Nissan versa. More

I made a appointment to get a recall fixed and drove 220 miles round trip to find out they could only change the oil and rotate the tires and I would have to make another appointment later as they were to b miles round trip to find out they could only change the oil and rotate the tires and I would have to make another appointment later as they were to busy !Frank l Davies More

Ken Garff Orem is terrible. They told me i had an appointment at 7am but when i got there, i had no appointment. When I brought it up, the service rep said he didn’t care. I sa They told me i had an appointment at 7am but when i got there, i had no appointment. When I brought it up, the service rep said he didn’t care. I said I would not be back and he said he didn’t care. Nice. He charged me for an oil change, despite the fact that i had purchased 3 oil changes last month. Really great customer service… NOT More