Ken Garff Nissan of Orem

I was very undecided and Austin was patient for hours until I finally decided what I wanted to do. until I finally decided what I wanted to do. More

Promised in 2 hours, but only took an hour. Excellent customer service, friendly, explained everything about work done clearly. Excellent customer service, friendly, explained everything about work done clearly. More

I purchased a 2015 Chevy Impala 03/17/2022 for $25,000 at Ken Garff Nissan of Orem. Several months after purchase I started experiencing mechanical issues with the vehicle. I took the vehicle to a mechanic w Ken Garff Nissan of Orem. Several months after purchase I started experiencing mechanical issues with the vehicle. I took the vehicle to a mechanic who stated, “This vehicle is known to have transmission issues (Leaking Fluid).” Additionally, I was sold a warranty package to protect my vehicle investment. The warranty (Cornerstone- Comprehensive Warranty) purchase at the time of sale denied my claim. My vehicle was serviced at El Camino Motorsports, LLC. It was in service from 11/02/2022-11/21/2022. Total cost to fix transmission $5,081.46. To say the least I am very disappointed. My expectations as a buyer were not to purchase a used vehicle that needed a new transmission in matter of months for that price range. My intentions were to buy a reliable vehicle that would last more than 7 months. Hence why I invested in a vehicle over twenty thousand dollars. Specifically due to my heartache with the vehicle I had prior to this purchase, I trusted Nissan to sale me a dependable vehicle. In addition, the dealership advertised that the extended warranty would safeguard my purchase in event of any mechanical issues. The warranty is useless and non-helpful. I would hate to say it is fraud, however the fact I was not even consider some type of compensation is preposterous. I am seeking some type of compensation for the amount I spent to fix the transmission. Although this does not recompense for my time, lost and distress, I am willing to look past it for some type of assistance. Furthermore, I would like to cancel my extended warranty service and have the amount spent of the coverage deducted from my total finance amount, as this warranty is unserviceable. Please contact me at a suitable time to work out a reasonable solution. More

Austin was excellent to work with. Answered every question. Provided all options. Pricing was clear and straight-forward. Was a better car-buying experience than I'm used to. Answered every question. Provided all options. Pricing was clear and straight-forward. Was a better car-buying experience than I'm used to. More

Nice clean dealership. Was in and out when they said I would be. Sent a video to my phone under the hood and under the car. Very helpful for me. Was in and out when they said I would be. Sent a video to my phone under the hood and under the car. Very helpful for me. More

Timely response and excellent customer service. Comfortable and clean waiting space. What else can I say. Comfortable and clean waiting space. What else can I say. More

They are friendly and helpful . . seem to really care about their customers.. Jacob was so nice and went out of his way to make it a good experience. . seem to really care about their customers.. Jacob was so nice and went out of his way to make it a good experience. More

Good costumer service and very helpful, good financial and sales personnel and very good to work with. and sales personnel and very good to work with. More

Emmanuel was such a great help to us! He was very clear and honest on everything. We came about 5 minutes before they closed and he was willing to help us until an hour later. We bought o He was very clear and honest on everything. We came about 5 minutes before they closed and he was willing to help us until an hour later. We bought our car the next afternoon! Definitely recommend them and Emmanuel! More

He was a really nice person and responded to all my questions, he knew a lot about cars questions, he knew a lot about cars More