Ken Garff Nissan of Orem

Oh boy, where do I begin?! I know this is long, but it is definitely worth reading. I don't feel right even giving this dealership a 1 rating. We have dealt with KG in Riverdale many times, and it was a grea definitely worth reading. I don't feel right even giving this dealership a 1 rating. We have dealt with KG in Riverdale many times, and it was a great car buying experience. I thought it would be the same here. I test drove a Pathfinder and it ran out of gas on a very busy road in Orem. I drove it alone, so I called the dealership to come get me. They came with a can of gas, the salesman put gas in the tank, tried to start the car, and the battery died. Salesman ran back up to the dealership to get cables. We jumped the car and there wasn't enough gas in the tank to start it. SO he runs off to the gas station, and as he's driving away, the can flew out of the truck and gets ran over by a car on University Parkway. I call the dealership again saying that he doesn't have the gas can and doesn't know it's gone. He comes back with gas and finally gets me out of there 40 minutes later. We get back to the dealership and the salesman is completely pressuring me into this car. I told him the engine light was on, and all the problems it had, and he said, "Oh well the engine light is because of a heat sheild problem. We have the part ordered and it will be in soon." So we talked numbers. The guy in the finance office- Brantley I think, was a complete pompus jerk, pushing me this way and that. They said "well lets see if we can get you financed." By the way, it was about 10:30pm. So I sign the paper work and they kept acting like this was my new car and the financing was set and we wouldn't have any problems. So he hands me the keys and a $10 bill. Salesman says, "It's low on gas, so here's 10 bucks to get some gas." To which I respond, "Wait, if I'm buying this car, you need to fill it up." He said, "sorry, but we only do that on new car purchases." So I leave, because it's late and I'm tired of being there. I went to put gas in it and went home. The next day, I go in to the dealership to get an appointment for the service department to fix the problems on the car. The salesmen were upstairs in the loft having a meeting. They were all talking about the fiasco that happened the night before, roaring laughing. I asked for my salesman, and he wouldn't come down to talk to me. I had to be to work, and just got up and left. I tried getting a hold of the salesman, I left a voicemail, then waited a while, then sent him a text, and waited a while, called him again, no answer. So I called the dealership and said, "I'm looking for my salesman and he's trying to avoid me." Finally I get him on the phone. He said, "Well you weren't approved for financing, so we need a co-signer. Can you get a parent or someone to come down and co-sign with you?" So I talk to my dad. He drove 2 hours to get to Orem and see the car and talk about financing with the salesman. The salesman in the beginning didn't even tell my dad about the deal or explain anything to him, he just expected my dad to sign the paper work. My dad began asking him questions, and the salesmam became defensive, had a bad, pushy attitude. He was very conniving, and sly with words. We brought up the fact that the car had a check engine light on, and the tires were so worn out that they were unsafe. Salesman said "well, we agreed to put 2 new tires on the car.", which really wouldn't do any good. It needed 4 new tires! He wasn't willing to budge on the price at all, and he assured us that the car went through a 130 point inspection and there was nothing wrong with it, and the engine light was just a minor problem. The salesman then said, "We stayed up late last night trying to get this deal through, and now you want out of it?"-- trying to blame me and push guilt over on me. WE WOULDN'T HAVE BEEN THERE SO LATE IF THE SALESMAN HAD MADE SURE THE CAR HAD GAS, A FULL BATTERY, AND DIDN'T LOOSE THE GAS CAN ON THE ROAD!!! My dad didn't feel right signing the contract, plus he didn't want to because the salesman was so horrible. The salesman was also getting frustrated and he pulled out the paperwork that I had signed and said, "If you don't pay us this amount, we can take you to court." He explained that the paper work I sign was a contract stating that I had to buy the car. But how am I supposed to buy the car if the bank wouldn't finance me?!?!?! So go ahead and sue a college student,take me to court and sue me for everything that I have (an iPod, some clothes, and a cell phone). You're not going to get much. That threat just pushed us over the edge. They wouldn't give me my car back, so we left the dealership in the Pathfinder. I went back in the next day to deal with the General Manager. He was nice and willing to help out. He knocked some of the price down and said he would give me all 4 new tires at no cost to me. He would get all mechanical issues fixed, and keep the price under sticker price. So I said ok, and my dad was then willing to sign. We agreed that if this Pathfinder wouldn't work out that I could get my old car back and walk away. It was a saturday, and the shop was closed, so he said, "Bring the car in next week and we will get it serviced and change the tires." I was happy that we were actually making some headway on this. I took the car in on tuesday and the shuttle drove me to work. I was all day without a car. I called the service department to get an update on the vehicle. The service manager said, "you need to talk to the salesman about this." and he transfered me. The salesman wasn't there, and neither was the general sales manager. They wouldn't answer there phones. I called the salesman's cell phone and finally got a hold of him. He found out the Pathfinder needed a new CO2 sensor, a new catylitic converter, and a bunch of other stuff, so they were not going to sell the car to me because it would be too costly for them to repair. So later on that night, I went back to the dealership to get that all straightened out. The salesman was no where to be found, and neither was the general sales manager. I asked two different salesman if they could show me around the lot so I could find a different vehicle in that same price range. Both of the salesman refused to help me. They said if they helped me, they would be "stepping on" the toes of the original salesman. So, even more mad, I left the dealership, again with the Pathfinder, and they wouldn't give me my old car back. I called the salesman, he said he would be in the next day and we could work this all out. I was in the middle of finals week, and completely stressed out about finals, about work, and about this overly ridiculous car deal! He said, "Come in and we will find a different car." So later that night, after I had taken my final, I get a call from the salesman. He said "you might as well not come in tonight, the General Manager isn't here, and we won't be able to do anything tonight anyways." I said, "no way, we need to get something done TONIGHT! I'm not dealing with this anymore." It had been 1 week since that I had been dealing with this car and this salesman. He kept leading me on, and jerking me around like some dumb punk kid who didn't know anything. So after my final, I went to the dealership at about 8pm. I walked in, and sat down with the salesman. I told him this was the MOST HORRIBLE nightmare, and how unbelievably aweful this experience had been. I asked him, "What are you going to do to uphould your reputation and keep my business?" He said, "Well, we are going to repair the Pathfinder and give you what we aggreed on." I said, "No way do I want this Pathfinder. It's a lemon, and I want out. Either you are going to get me out of this deal, or you are going to give me the deal of the century on a different vehicle." He said ok. So we looked around the lot for a different car. I found a couple that I liked, and he went into the finance office again and ran numbers with the finance officer. He came back twice with a montly payment of over $300. That wouldn't work for me. I asked him how much they were basing the car at. It was a 2007 and they were trying to sell it to me at the same price as a 2010!!!!!!!!! They would give me $9,000 for my trade, and then they were rolling $2,000+ over onto the loan of the new car. I told them I do not agree to that, and it was NOT a good deal. They were not going to give me the "deal of the century" that I had asked for. So I told them again, I need to get out of this deal. This is not going to work out. The finacial officer and the salesman kept saying, "It depends on if the General manager will let you or not." I told them the General manager already told me if this deal didn't work out, that he would let me walk. They called the general manager to confirm. He told them to just let me have my car back, and let me leave. So what was supposed to be a simple trade in, turned out to be a week long push and shove fiasco of lies, threats, and shady deal-making. I will never go back there, and I advise everyone to avoid this dealership like the plague. More

Worst experience with a car dealer ever! First, we had to put $20 of our own money for gas to test drive the vehicle. Spent hours at the dealership on two separate occassions because the salesman would w to put $20 of our own money for gas to test drive the vehicle. Spent hours at the dealership on two separate occassions because the salesman would walk off and do other things. Each time I would call in to speak with the individuals we were working with I would be put on hold for ten minutes, transfered to their phones and they did not answer a single call. I would have to wait hours before they would call me back, if at all. After negotiating and settling on the final cost of the vehicle, I sent my husband in to sign and they changed the prices we had agreed upon without informing my husband that they were doing so. They told us that they would put different tires on the car with better tread before we took it home and they also said they would detail the inside of the car because it was filthy. Went to pick it up after they said everything was done, which took them two days to do, and the car had not been cleaned on the inside at all and the tires were never changed. There were still french fries in between the seats and lots of dirt in the seams of the seats and floors. Finally, when we went to drive it off the lot, after discussing their lack of follow through on what they promised as part of the sale, the gas gauge was below empty. I asked them if they were going to fill it up before we left and they handed me ten dollars and said that is all they were going to give us. Now, I still have to take the car back to the dealership at some point to have them clean it as they promised they had done before we went to pick it up. I would avoid purchasing a car from this dealership no matter what they promise. More

To the guys at KG Orem. Thanks a ton! You all did a great job helping my wife and I with a great purchasing experience. It's not the first car we have purchased from you guys and it will not be the last. B W job helping my wife and I with a great purchasing experience. It's not the first car we have purchased from you guys and it will not be the last. B Wolf, what can I say about this guy? From meeting me at 1am while I am working to do the paperwork, to delivering her vehicle to our home in West Jordan after some upgrades were completed on it. You went way above and beyond and you should be proud of the level of service you provided to us. Aaron, the 0% financing you got us done at is unbelievable. Great work! I will certainly send everyone I can your way, so they can have the same great experience. Happy holidays to you guys, we will surely have one now! More

This was the best experience we have ever had purchasing a new vehicle. The guys at the dealership made us feel at home, did not pressure us, and found my wife the exact vehicle she wanted. Our experience w a new vehicle. The guys at the dealership made us feel at home, did not pressure us, and found my wife the exact vehicle she wanted. Our experience was topped off by obtaining 0% interest for our vehicle. I would highly and have highly suggested Ken Garff of Orem to friends and family for their next purchase. I know we will be back.. Thanks again guys for the excellent work! More

Hi my name is chris. I went to this dealership for one purpose, to find a car with low miles that I could keep out of the shop. I dont know very much about cars but what I did know is that my 2001 jeep ha purpose, to find a car with low miles that I could keep out of the shop. I dont know very much about cars but what I did know is that my 2001 jeep had been in the shop 3 times in the last 2 months. I had to pay more the $1700 in repairs and I was not happy. When I got to the dealership they had sandwiches for us and they were very tasty. I then was helped around the lot and looked at a ton of cars. I norrowed it down to a few cars, and started taking test drives. Every car was clean and smelled good. During the test drive the salesman answered every question I asked. When we got back we started figuring out the numbers and I was amazed with what they could pull off. . I was shocked hom much they traded in my jeep for. They paid off the remaining balance on my original loan and took money off my new car it was great. I ended up having to pay less then $250 a month. My 2007 Altima SE with less then 30,000 miles is great I love it. My next car purchase will be from Ken Garff Nissan of Orem. More

I was lied to many times. I was screwed over with the price. The dealership lied to wells fargo and told them i made More than i really do to not get me a better interest rate but to get me qualified wit price. The dealership lied to wells fargo and told them i made More than i really do to not get me a better interest rate but to get me qualified with a bad interest rate. I went into the dealership with a 3.2% and walked away with an 11. Because i was reasured i could refinance soon and change that. Lies, nothing but lies, it was high pressure mixed with lies. They told me i could qualify for a truck and then called me a few days later telling me they need a co-signer, I told them my co-signer is unwilling to sign now cause of how fishy they were doing this. So i walked away with a rogue i did not want and i hate, if i was aware i could have said no to the whole deal right then and there I would have. They told me since i was not getting the rebate from their current offer they could take the rebate and send us a check so our car payments would be cut in half for a year then we could refinance, it was $4k. And i conveniently had $4k to put down on the car. So on the sales contract they added $4k to what i owed for the trade-in so i owed them $4k after they payed the car off. So my down payment of $4k went to them in return they mailed em back the check, and my $4k did NOTHING to the price of the cars as a down payment... I'm so pissed. NEVER GO TO THIS DEALERSHIP!!!!! The online chat rep told me he had 5 kids and claimed to be brantley, but brantley's wife was pregnant with their first kid. It was lie after lie and dishonestly, such a bad business. Since i have told everyone how poor and unprofessional they were and to NEVER visit a ken garf because of it. Either my situation gets corrected or I'll continue to give bad reviews and tell everyone NEVER to go there. Brantley and his family who he lied upon will get the karam they deserve... His poor child to have a dad who is a lier. More