Ken Garff Nissan of Orem

Terry did a great job assessing my needs to purchase a new truck. He worked closely with Brantley and Jacob to make it happen. Initially my Son-in-law went in to purchase a truck and said "they are work new truck. He worked closely with Brantley and Jacob to make it happen. Initially my Son-in-law went in to purchase a truck and said "they are working up a good deal for me so you should also came and see what they will do for you." So I did and everyone was great to work with. I got a good fair price for my 2004 that I traded in, got the right terms and stipulations for my new truck, and I'm very happy with the overall purchase and where things will end up for me. My Son-in-law also got the deal he wanted but then when they went to give him his truck, it had the wrong interior! It started to unravel a bit but Terry and Brantley overcame the challenges and made the deal for him on another truck! They certainly did everything they could and what was asked of them to honor the deals quoted. And that's what a great dealership does. They consider the customer and what they represented and go to any length to honor that commitment. This is a unique dealership that you can work with and trust and enjoy a great relationship. For me...I've been taking my 2004 Titan to them for service and have been totally pleased at the service they have given me. But now have enjoyed purchasing a truck from them as well and am completely satisfied. Way to go Ken Garff Nissan!! Mitch McCuistion More

During our time looking for a used vehicle we went to several dealerships and in every case we were treated as a problem and no one wanted to help us. We had a bit of trouble getting a car due to some pr several dealerships and in every case we were treated as a problem and no one wanted to help us. We had a bit of trouble getting a car due to some previous financial issues. When we walked in to the Nissan of Orem we were treated with respect and Both Paul and Andrew helped on every level to make sure my wife and I and my kids we in a car perfect for our tastes and our financial issues. I just want to thank them so much for all the work they did. We love our 2009 Toyota Sienna and I know i didn't say much about the Financial guys but I know they worked very hard too. Thanks again to everyone here. My neighbor is looking for a car and I mentioned my guys that helped me and your dealership to them for their van needs. THANKS A MILLION More

Ricky as well as all the staff at Ken Garff Nissan took care of me and my car. They really ensure that I am taken care of and the service to my car is done right the first time. I live in Price and drive 8 care of me and my car. They really ensure that I am taken care of and the service to my car is done right the first time. I live in Price and drive 80 plus miles to Ken Garff Nissan where Ricky and the rest of the Ken Garff staff are. It's well worth the drive, time, traffic and energy to go all the way out there to make sure my 2006 Nissan Pathfinder gets the service it needs. They always greet me with a smile and are very pleasant! The dealer provides services and completes it in time as promised. I absolutely recommend this dealership to anyone who wants their Nissan serviced. More

The sales and finance people at Ken Garff Nissan of Orem were GREAT! I've HATED shopping for cars for as long as I can remember because it isn't always a pleasant experience. Paul and B. Wolffe gave us the were GREAT! I've HATED shopping for cars for as long as I can remember because it isn't always a pleasant experience. Paul and B. Wolffe gave us the complete opposite experience....it was GREAT! We have both been through divorces and as a result, our credit wasn't as good as it used to be. But, that didn't stop these guys. They didn't just "stick us" with a car that fit our price range and financing. They worked with us to find a vehicle that we both love, meets our needs exactly, fits our down-payment and monthly payment goals, and got us approved financing. They never made us feel rushed or bad in any way for having less than perfect credit. Would we go back to this dealership? You bet! Neither of us has ever had a positive experience buying a car until visiting Ken Garff Nissan of Orem. We'll be going back there for all our future car needs. More

I was greeted immediately after entering the Ken Garff Nissan of Orem by a friendly Sales Associated (Billy Brown). He made me feel comfortable right off the bat. I was shown the vehicles I requested an Nissan of Orem by a friendly Sales Associated (Billy Brown). He made me feel comfortable right off the bat. I was shown the vehicles I requested and he answered all my questions with a smile. Once I was seriously considering a vehicle other individuals were brought into the sale. It was obvious they were less interested in helping me to make an informed decision. The vehicle I chose was no longer available so another was offered at a higher price. I inquired upon the additions that caused the increase, and I was told this car has “more stuff”. At that point I was annoyed to say the least. He really expected me to just shell out another grand because this car has “more stuff”! I was a straight shooter and called him out on his ignorance. Things went more smoothly after that. I purchased a new 2011 Nissan Rogue. I LOVE IT! Since it was transferred from another dealership I had to wait for it to arrive. I was given a pick up time, when I arrived the car was on empty. So all in all it the experience had its ups and downs. More

I came in with a big problem with my car, and needing a new car for my wife, who was going back to work. No one else was able to put a deal together that we could live with or afford even after negotiatin new car for my wife, who was going back to work. No one else was able to put a deal together that we could live with or afford even after negotiating forever. I walked in to Ken Garff at 1:45 pm, and by 2:30 I was in the 2 cars that I wanted to be, with the payment that we could afford, even after being upside down in our trade in. The best part was that I didn't even feel like I needed to negotiate, because they got me exactly what I said I needed. It was the best experience I have ever had with a car dealer...and I've dealt with a lot of them. Thanks Jose and team! More

Ken Garff Nissan in Orem, Utah tried the old "Bait and Switch" and then Brantley was EXTREMELY RUDE when we asked why we weren't getting the deal that we discussed on the phone AND that they emailed t and Switch" and then Brantley was EXTREMELY RUDE when we asked why we weren't getting the deal that we discussed on the phone AND that they emailed to us yesterday. Brantley Reade is VERY rude and EXTREMELY unprofessional. I am glad to say that I am typing this from a computer inside Tim Dahle Nissan in Sandy where I have just purchased a brand new Nissan from a professional and friendly sales team. DO NOT SHOP AT KEN GARFF NISSAN IN OREM, UTAH! More

Very friendly staff makes you feel comfortable the whole way through. They really do back you up. We will be returning for many years to come. Thanks Ken Garff. The other dealerships we visited bluntly way through. They really do back you up. We will be returning for many years to come. Thanks Ken Garff. The other dealerships we visited bluntly only seem to care about their $$$, not repeat customers. Make sure to give Ken Garff of Orem a try. More

I took my car in to this dealer for some simple warranty service. My dome light and reading lights were not working anymore. I thought, well it's under warranty so I'll just take it in and have them fix it. service. My dome light and reading lights were not working anymore. I thought, well it's under warranty so I'll just take it in and have them fix it. Thinking to myself it could be a bulb blown out or it could be a fuse blown out. Not really wanting to take the light fixture apart to get to the bulb, I just took the car in. Brought the car in at 9am, Four hours go by with no word from them, so I called them on the phone telling them I'll have to come get the car because I have to go to work... I get there and they explain that they simply could not figure out why the light wasn't working, but that to figure it out, they needed more time. More time!! FOUR HOURS wasn't enough time? I got home and pulled out the fuse box cover, looked at the fuse map, used the supplied fuse key and pulled the one labeled "Home Light", one look at the fuse I see it was blown. I drive a mile down the road to AutoZone and buy a 4 pack of fuses for $4, plug the new one in and whammo, back in business. So... in 4 hours in the shop, they couldn't pull a $1.00 fuse and replace it for me? I'd hate to get some actual body/engine/transmission work done here. It'd take months. I've learned my lesson here. When I think I can fix it myself, I'm better off doing it myself. More

I want to thank the staff at Ken Garff Orem for the wonderful buying experience, they are one of the best dealerships I have had to deal with. My wife did not want to get a new car because of past expe wonderful buying experience, they are one of the best dealerships I have had to deal with. My wife did not want to get a new car because of past experiences with car salesman. I can tell you that she has not stopped talking about how good the whole buying experience was. Bryan and his staff were top notch. So again I want to thank you, and I will not hesitate to recommend your dealership to anyone and everyone. Thanks Greg More