Ken Garff Nissan of Orem

550 Credit Score or better??? If you want to be LIED to go see KEN GARFF NISSAN OF OREM. I spent two days emailing Ky, the salesman at Ken Garff. I wanted to make it clear that I didn't need to be sold on go see KEN GARFF NISSAN OF OREM. I spent two days emailing Ky, the salesman at Ken Garff. I wanted to make it clear that I didn't need to be sold on a car. I needed to trade in my current vehicle and get another, more reliable, vehicle and improve my credit score. Ky PROMISED me that, with my mother as a co-signer, he could make it happen. 1. All the sales associates as Ken Garff look like lounge-lizzards with ties and sunglasses on. 2. Even after making an appointment with Ky, and two-days of emailing to make sure I wasn't wasting mine or my mother's time...we were at the dealership getting a run-around for 3 HOURS! 3. Then, meeting the 'Finance guy' Cody gave me a feeling of uneasiness they way he was choosing his words regarding the finance 'deal' so carefully. 4. May 6th, 2011 I signed, my mother co-signed. I gave them my trade-in and down payment (additional finanical documentation) and drove away in a 2010 Nissan Sentra. I thought I misjudged the situation, because I had gotten the terms and vehicle I asked for. 5. UNTIL...over 30 days later after driving my new vehicle and waiting for the plates and payment coupon book to arrive, did I find out that the only thing in my mailbox was 4 credit REJECTION letters!!! 6. NO ONE would answer my calls/messages/or questions from Ken Garff. I finally just showed up at the dealership to demand answers to what had happened. My credit score was worse than before because of the hard inquiries into my credit rating. My co-signer's credit score was worse. My financing terms couldn't be met!!! ONE MONTH LATER--that's when I found out via the mail that the loan I assumed I had committed to didn't even exsist! 7. The finance department said that the only thing they could do was finance the vehicle in my mother's name. I demanded my traded vehicle and my down payment be returned. The salesman thought my trade-in vehicle was sold, but the finance manager said it was not. Then the finance manager wanted to CHARGE ME FOR MILES ON THE 2010 SENTRA I THOUGHT I HAS PURCHASED 1 MONTH EARLIER. 8. I left with my trade-in vehicle and my down payment was refunded after I refused to pay miles on the Sentra, and declined the 'offer' to have my mother solely finance the vehicle (how would that have helped my credit score)??? 9. Ken Garff Nissan of Orem falsely advertised their financing options and the only thing I got from them was WORSE CREDIT than I started with due to the hard inquries. 10. I WOULD NEVER RECOMMEND KEN GARF NISSAN OF OREM TO ANYONE! More

This dealership made false advertisements regarding there Nissan Altima for $ 16,999 and zero percent financing. It was one of those "Bait and Switch" deals. It's frustrating dealing with companies like this Nissan Altima for $ 16,999 and zero percent financing. It was one of those "Bait and Switch" deals. It's frustrating dealing with companies like this. Even with their ad in hand they refused to honor it. Dealerships that lie just to get you in the door is stupid. Hopefully nobody will actually buy from them when brought into there dealership with lies and false advertising. More

They like to try to put lots of extras maintenance contracts and did not explain the financing terms. Did the paper work at 10:15 on Friday Night BIG mistake! They wanted to rush to get out of there! contracts and did not explain the financing terms. Did the paper work at 10:15 on Friday Night BIG mistake! They wanted to rush to get out of there! More

I went here looking for a used car and had a specific one in mind. First I met Jordan who went for a test drive with me and explained everything about the vehicle. I couldn't buy that day so I went back a in mind. First I met Jordan who went for a test drive with me and explained everything about the vehicle. I couldn't buy that day so I went back a few days later and met with Frank who took over for Jordan and helped me with all the details of the car I wanted. Jordan even came in on his day off to meet with Frank and me to finish up all the details of my trade/purchase!! They are the guys to see when you go here! I then met with Brantley to go over the details of my financing options and he was very nice! Finally I did all my paperwork with Cody, who was on the ball and very quick. GREAT EXPERIENCE!!! Fast, informed, friendly and helpful!! One of the best experiences I've had at a dealership. And I love my car :) More

My mother bought a car from them a few weeks ago and nothing the salesman told us was done like he said it would be. My mother immediately told them she wanted the loan done through a credit union, the nothing the salesman told us was done like he said it would be. My mother immediately told them she wanted the loan done through a credit union, they said that wouldn't be a problem, and without telling her, did the loan through Bank of America at a higher rate than she would have received from the credit union. They added over 3,000 dollars in fees to the price of the car. The windshield was cracked from top to bottom and the interior of the car was absolutely disgusting. When specifically asked about both of these issues, the salesman said they would be taken care of promptly. The dealership didn't set anything up for the windshield or detailing when my mom left and she didn't hear from them for almost a week. She finally called them and it took an additional 2 days for them to fix the windshield. She then needed to take the car in twice for safety and emissions and after an additional week, she asked them about the detailing again. They told her to bring it in again and all they did was wash the outside. Everything was a total inconvenience. More

We were excited to buy a new car and we got pricing on the vehicle at the dealership and when we started signing papers we found a few things that didn't look as positive as they had in the beginning but the vehicle at the dealership and when we started signing papers we found a few things that didn't look as positive as they had in the beginning but being innocent and unknowing we didn't realize then that Sean was adjusting all the numbers so that when we finally finished signing all the paperwork and looked at it more closely after we got home we discovered that we were paying about $3000 more than the posted price for the vehicle. As they say a fool and his money are soon parted and I feel like this dealership fleeced me and took unfair advantage of my inexperience and innocence. Well, I'm not innocent anymore and I may never be able to buy another new car from anyone without feeling like I'm going to get xxxxx like I was at Ken Garff Nissan of Orem. More

RUN, don't walk away from this dealership. We had a horrible experience, and would never recommend this dealership to anyone. We bought a used vehicle that they assured us was in great condition and wo horrible experience, and would never recommend this dealership to anyone. We bought a used vehicle that they assured us was in great condition and would pass safety and emissions just fine,(one of the employee's daughters had owned it). They said since we paid in cash we could register it ourselves. They said they'd clean it out and we could pick it up a few days later. They never even vacuumed it out. It was just as dirty as when we first saw it. When we drove away from the dealership, on an empty gas tank, no less, we noticed a check engine light on. It needed $2,000 in repairs before it would pass emissions, and we found out the entire front end had been rebuilt after a recent wreck. When we called them about that, they admitted they knew about the problems and they offered us $100 off the price. They eventually took $200 off the price. It took us 2 weeks and FIVE trips to collect the title. We originally paid with a check, but they asked for cash instead. When we gave them a cashiers check, so we had proof we paid, they said they had lost our personal check and couldn't find it. They assured us they wouldn't cash it, but when someone lies as much as they do, why believe them now? I called my bank and put a stop payment on it and issued a fraud alert on my account in case they tried to take money from my account. This experience has been an absolute nightmare and I wish I had checked online reviews, because we are not the first family they have lied to. Please do your research and buy your car from a reputable company, not Ken Garff. More

I had an issue with my vehicle and Denim went above and beyond to get everything taken care of. Customer service like this is rare nowadays and Denim should be applauded for his exceptional service and for beyond to get everything taken care of. Customer service like this is rare nowadays and Denim should be applauded for his exceptional service and for the manner which he handled the situation. I am very appreciative for his help. Thanks Denim! More

We worked with Scott and Jordan they were both very friendly and helpful. Any questions we had, they answered quickly. The cars were beautiful and the deals were outstanding. Cody helped us with the fi friendly and helpful. Any questions we had, they answered quickly. The cars were beautiful and the deals were outstanding. Cody helped us with the financing and he answered all of our financial questions we had so it was very easy for us to understand. While we were signing paperwork scott even pushed our kids around in their stroller so we could do it in peace. We loved this dealership and all of the staff there, we will be going there for future car purchases! More

I came in to Ken Garff Orem and the hole process of buying a used truck was made easy and efficent, The best dealer experience so far for me Kay and Jose are great people and just gave me straight numb buying a used truck was made easy and efficent, The best dealer experience so far for me Kay and Jose are great people and just gave me straight numbers and the best customer service I walked out of the dealer knowing I wasn't taken advantage, I would recommend this dealer to family and friends and they have a customer for life with me. Thanks again Kay and Jose @ Ken Garff of Orem. Yours Truly, Jose Valenzuela More