Ken Garff Nissan of Orem

Dependable We have returned for our fourth vehicle from Ken Garff Nissan of Orem. Matias Iturbide has always greeted us personally and remembered our names. This We have returned for our fourth vehicle from Ken Garff Nissan of Orem. Matias Iturbide has always greeted us personally and remembered our names. This fourth car was because our son was involved in a near fatal wreck due to a dust storm near Beaver on I-15. The 2013 Altima that he was diving most likely saved his life because of the rear of the car absorbing most of the energy from a fully loaded semi going 55 miles an hour. The Ken Garff Nissan Dealership of Orem had us back in car with no hassels within hours. We strongly recommend this dealership for their deals, product knowledge and how they treat you as family. More

My experience was amazing it was fast and very professional I would recommend them to all my friends and I will go back to them when I need a new car professional I would recommend them to all my friends and I will go back to them when I need a new car More

After briefly speaking with Kristina through phone on some options and dimensions of the nissan titan truck....she got me excited to come down and take a look at their models in person. The trucks i thin some options and dimensions of the nissan titan truck....she got me excited to come down and take a look at their models in person. The trucks i think can sell themselves but with a great attitude she convinced me to see what i could get. As most of us wish we could act like millionaires we tried looking at an amazing RBP edition titan, unfortunately i was brought back to reality with not being able to afford it. The numbers got the best of me until a great sales lady Kristina Smith used all of her resources and actually got me excited again about getting a titan sv. I had two little girls who were growing impatient with the waiting but between all of the sales people including Kristina they were entertained. The new deal went through and i left happy with a great new truck. Thank you Kristina Smith with your patience and desire to make me feel great about my new purchase. More

My experience with your salesmen were awesome! They were My experience with your salesmen were awesome! They were very helpful with My situation even though i did not purchase a vehicle they did a great job My experience with your salesmen were awesome! They were very helpful with My situation even though i did not purchase a vehicle they did a great job at providing me with the info i needed for purchasing In the future.I would highly reccomend Frank and cory to friends and family. Thanks again. More

I might change my rating after my car is fixed by right now I am very dissapointed. We purchased a 2011 Nissan Maxima and lately it won't start. My wife has been stranded several times. I understand cars b now I am very dissapointed. We purchased a 2011 Nissan Maxima and lately it won't start. My wife has been stranded several times. I understand cars break and although it's frustrating I can live with that. I am upset about the customer service when I requested a loaner car while our car was being repaired. All Ken Garff offord was a shuttle. Even my local auto mechanic offers a loaner and that's for work not covered under warranty. I would think after paying over $35k for a car Ken Garff would be able to provide a car to use while ours is repaired, after all the have a parking lot full of them. Dissapointed, Evan More

GM Tyler Slade dishonorably not backing his own Salesman, acting extremely unprofessional in the process. He now possesses both his and my vehicle. Appointment was made to come from Ogden to meet with Bryan acting extremely unprofessional in the process. He now possesses both his and my vehicle. Appointment was made to come from Ogden to meet with Bryan Wagstaff at 6:30 the evening of 06-Jul with a text confirmation from Bryan. I arrived 5 minutes early and spoke with the front desk and another sales person. They phoned Bryan and advised me that "he worked the 4th so he is not coming in". So I discussed with Christian (Sugar), he filled in for Bryan and with Brantley about terms. Brantley left Sugar and I to converse where we discussed the car fax and other details on the car. We also discussed worst case scenario, where I was advised there were three days to return the car if indeed worst case did occur. That eased the mind. After sometime I was lead over to finance and I headed off to Ogden. After several miles down the road I received a call that I needed to return to the dealership due to not having been asked for the title. The next day the car left fluid on the drive way and began making horrible noises. Not being a mechanic and knowing I was within the agreed upon timeframe given by Sugar, I advised Tyler, Bryan and Sugar via email I was going to get the car back to them as quick as possible, no need to use any more of the 3 days. I headed back down to Orem on Saturday morning and received a call from Brantley advising I would be there in 40 mins. Arriving at the dealership at that time I spoke with the front desk who called for Brantley where I was compelled to wait for some time, (the receptionist called a second time). While waiting Sugar spoke with me about the concerns and again assured me commenting "fair enough". THe one star is soley for Sugar's efforts to stand by his word. Brantley and I spoke, we agreed to help the mechanic (Jason) assess the issues. Jason and I took the vehicle for a ride and returned to the dealership. After sometime Jason returned to advise he could not find any leak and thought that the noise originated from the internal plastic bar that sits just behind the backseats in the rear section of the car. He adjusted that bar and we again drove the vehicle. The noise remained and so he had me stop the car so he could ride in the back seat. I chauffeured him back to the dealership. Brantley and I again spoke and he left to speak with Sugar, after waiting an extended period of time, where another sales person noticed the extent of the wait and asked if I was being "taken care of". Brantley did return where we faced an impasse, the request was made to contact Tyler, with the reply that he did not want to bother Tyler at home. He did mention that it is not standard practice to "unwind" a deal though he has seen it accomplished a few times. I left with word from Brantley that I would receive communication from Tyler on Monday. Over the following few days I have received multiple calls from Bryan asking for additional documentation so he can finish the deal. I have not provided that documentation leaving the "deal" unfinished. For the hours spent at the dealership I have yet to meet Bryan nor has there been any effort to ask about the car or the experience. Brantley did call again with the same information discussed Saturday. Tyler did respond via email, where I advised I would be dropping off his car, it was not rightly mine so not right to continue driving it. I contacted Capital One Auto Finance to cancel the offer and was advised from Kiana that it was only an offer and was early in the process so could easily be canceled. No money was exchanged, only vehicles. 2000 Ford Expedition traded in for a 2007 Dodge Caliber. A time was appointed to meet Tyler on 10-Jul-2012 at 3:00. I arrived a few minutes early to find the Tyler was not at that location and I would have to wait for him. Tyler did arrive and invited me to his office where I returned the keys to the vehicle. When asked if he would indeed return my vehicle per his salesman's word he became extremely belligerent and unprofessional even resorting to name calling. I left his office not responding to the behavior. He now is in possession of both vehicles. Ken Garff Automotive group should be embarrassed by Tyler. It would be wonderful to get the good word on who others can go to, to avoid a like experience. Tyler had a real chance to back his people but chose not to. I have filed the experience with the Better Business Bureau and will continue to share the experience. Do hope Tyler does decide to do the right thing. More