Ken Garff Nissan of Orem

WORST EVER! Service, Repairs and Communication I bought my 2013 Altima last year from Ken Garff of Orem. Once I left the dealership with my new car, I found the salesman had been very dishonest ab I bought my 2013 Altima last year from Ken Garff of Orem. Once I left the dealership with my new car, I found the salesman had been very dishonest about several things during our transaction and I posted about this last year stating I would never step foot on that property again, absolutely worst car buying experience EVER! Well several things have gone wrong with the car since then including seat warmers that I discovered (when trying to get them repaired) that they were put in after-market even though I bought the car new - no problem just was not informed of that or how to use the electric start or that there was a trunk button on the back, etc., etc., all things I discovered as I used the car. So reluctantly I had to take the car back there for this repair. I spoke with the manager Scott several times about my experience and reluctance of which I was assured I would be totally taken care of, enough to win back my business - HOLY CRAP WAS THAT ANOTHER LIE!!! So I left a list of things that needed to be looked at, including the seat warmers, and asked for an oil change and tire rotation. (Now these items had already been discussed with the manager Scott but also left with two people at the shop when I dropped it off). Days go by and no one calls on the status of the car. I call and leave messages for the manager which are never returned. So I start calling the shop itself and leaving messages. After a week I finally get a hold of someone and they tell me the car is done and that they have finished all repairs and the oil change and tire rotation. So I go over the list with them and they are like "We didn't know about any of that". WHAT?!?! The seat warmers are why I brought it down there in the first place. They had only fixed a loose ground (AFTER A WEEK)! So another week goes by and they say they have everything done including oil and tires (as that was done very first I was told). I go down to get the car and as I am leaving I notice my dash says "Engine Maintenance" (change oil). I turn around and go back in and ask them about this and they say yes of course it was done, here let me check and show you. As they go through the computer, there is no record of the oil being changed or the tires rotated even though they told me on the phone and to MY FACE that the work had been done. BY FAR THE WORST DEALERSHIP, SALES PEOPLE AND SERVICE DEPARTMENT IN THE U.S. More

Terrible Customer Service I was dealing with Nathan and he was condescending during our communications then he just ended all communication when I asked for a manager. I ended I was dealing with Nathan and he was condescending during our communications then he just ended all communication when I asked for a manager. I ended up going to a different Nissan dealer for business. Never again will I bother with this location. And believe me when people ask me about my NEW car I will make sure that everyone knows to avoid this location. More

Honest and Amazing! Last year we bought an Equinox from a different major dealership in the SLC area; it was a dismal and depressing experience. They offered hardly any i Last year we bought an Equinox from a different major dealership in the SLC area; it was a dismal and depressing experience. They offered hardly any incentives and it felt like I really had to fight them to get a good deal, plus they kept trying to convince me to lease a new vehicle, and that wasn't what I wanted to do at all. But this year my husband and I were kind of entertaining the idea of upgrading to a Traverse. We were simply just looking and we happened to come by Ken Garff Nissan in Orem to look at a Traverse they had there. Oh my goodness! Best experience I ever had! Bryan would suggest an idea and I would say that that was not what I wanted, and then he'd go fight for me to get what I wanted. And the incentives were amazing. They really do listen to us! And he got us a killer deal; we left with our Traverse that day and were very happy with everything! All the staff were so friendly, the atmosphere was very light and upbeat; we felt very comfortable being there and not pressured at all. We will never go to any other dealership again, Ken Garff is the place to go! More

Very Disappointed at the Service Center My "Check Service Engine" light came on, and I just happened to have a coupon for a free diagnostic check. Those things usually take 5 minutes, but I My "Check Service Engine" light came on, and I just happened to have a coupon for a free diagnostic check. Those things usually take 5 minutes, but I didn't have an appointment, and they were really busy, so they said come back in 3 hours (understandable, since I didn't have an appointment). I can back 4 hours, they still weren't done, and made me wait another 2 hours! (6 hours to plug a machine in and check what the problem was!) (should have been my first warning sign!) They told me the problem was the manifold, and gave me a quote (reasonable, as I went to two other places). For my car though, I looked online, and a lot of other owners were having an issue, so apparently Nissan issued an extended warranty on the part. I asked them about this, and they said never heard anything, but didn't even take the time to look it up in the computer. Second warning sign. They said they had to order the parts in, and that might take a couple days, so I scheduled an appointment for the following week. The day before I was suppose to go in, I called to check if the part had come in, and they said it hadn't, but it might come the next day, so call back. I called back the next day, and they said only 2/3 of the parts were in. I called AGAIN the 3rd day, and they said still only 2/3 of the parts were in. I was getting a little frustrated at this point because I had called so many times. They called me back within 15 minutes and told me they could maybe do the repair without the 3rd part. I was a little confused about this, because although I don't know that much about cars, i didn't want them to try to cut corners on my repair. I said I would wait for the 3rd part to get in, and I was going out of town anyway, I said I would wait for the following week, and made an appointment for the following week. This time, over 2 weeks had passed since the initial inspection, so i assumed the parts would have arrived. When i got there at 9:40 (my appointment was at 9:30, so I was 10 minutes late), even though they said it was only going to be a 3 hour repair, they told me the mechanics were all busy, and they wouldn't have it done until 5PM (6PM the LATEST). I was annoyed because I was coming back and forth so many times, and had to get rides from friends each time. I wanted to get it over with, so I said okay. At 5:45, the dealership calls me and tells me there is a problem... apparently, they switched the manifold, but there was a problem with the new one, so they had to order a new. He tells me they ordered a new one (overnight), and tried to make me feel better by telling me the service center was going to cover the "overnight" charge. Of course they would! That's not something extra... don't try to patronize me! Now I'm having to make ANOTHER appointment, and I'm kind of sick of dealing with these people. I've worn gym clothes the past few times I've gone, so maybe I look like poor, and they don't treat me as a priority, or maybe they see me as a woman (and younger), so they aren't really treating me like a priority? Either way I'm really sick of dealing with these sleazy mechanics who do not view me as a paying customer. Either way, I'm very disappointed. I've decided I'm just done with them, and will take my businesses elsewhere. Be warned, they will not treat you with respect. More