Ken Garff Nissan of Orem

Dishonest and incompetent I had a 2007 Nissan Frontier that had a factory defect with the transmission and radiator. I brought the car in at around 74,000 miles and told them I I had a 2007 Nissan Frontier that had a factory defect with the transmission and radiator. I brought the car in at around 74,000 miles and told them I was having a problem and they replaced the transmission and the radiator for free! I couldn't have been happier. That is until about 20,000 miles later I started to have similar problems again. I took the car in and explained the situation and they said the would take a look at it. $100+ later they told me that it was the same issue and that since they had already done the repairs necessary per the defect lawsuit, it would cost me $8,000 to get the repairs I needed. I took my car and left. I checked the radiator fluid myself since if it was really having the problems they claimed it was having the fluid would be a toxic soupy mess, but my fluid was clean as can be. I called them and asked how they determined the problem and they said that they couldn't remember exactly what they did but after pressing further they finally admitted that they would have either checked the fluid or just plugged in a code reader. Well I borrowed a code reader myself and guess what, no problems. I took my car to a transmission shop where they pulled my transmission apart (for free, as opposed to the $100+ the dealership charged for their so-called diagnosis) and told me that my transmission was in perfect condition. I found out that the real problem is the TCU (transmission control unit). A repair job with a max cost of $1000. So the dealer would have either charged me $8000 for a $1000 dollar job, or would have charged me $8000 to not even fix the real problem. The service team is either incredibly dishonest, or hopelessly incompetent. Oh they also kept on insisting that we just sell the car to the dealership (at the already terrible trade-in-value assessed by the dealership, minus the $8000 of "necessary" repairs of course) and buy a new car from them. More

Worst shop ever I took it into this shop because it broke down and it had an open recall for the fuel system and all they did is spray some noncorrosive paint around I took it into this shop because it broke down and it had an open recall for the fuel system and all they did is spray some noncorrosive paint around the broken sending unit. Then they tell me that they are going to charge me 240 to diagnose to problem that i have already had multiple shops tell me what the issue is and should be covered under the recall. Will never go here again. I also could never even reach them to find out was going on with the vehicle More

amazing customer service I find follow thru very important and I am so imprressed with the level of service I have recieved from Ken Garff of Nissan....specifically from Tyson I find follow thru very important and I am so imprressed with the level of service I have recieved from Ken Garff of Nissan....specifically from Tyson and Cory....my situation was not an easy one and they still made my deal work! I am so impressed that even the smallest of details they take seriously...this is my 4th car with them and I will keep on coming back!! More

Best experience ever We had a great experience when buying our new Pathfinder! Billy Brown was awesome to work with. Greer Hatfield did a great job with our financing. I h We had a great experience when buying our new Pathfinder! Billy Brown was awesome to work with. Greer Hatfield did a great job with our financing. I hate buying cars and today was a great time. Thank You to all the Ken Garff team! More

Life savers It started 18 months ago when we were stuck and upside down in a crapoy car. They helped us get into a new Altima with the rebates and deals to help c It started 18 months ago when we were stuck and upside down in a crapoy car. They helped us get into a new Altima with the rebates and deals to help cover the negative equity. Service has always been awesome even after we left. Just the other day I forgot my keys (push start) and they sent a shuttle to pick up my keys and drive them to me 18 miles away. Then yesterday I told them I need a second car but something on the cheap side, durable and low miles. They got me into a nice clean sedan and I was in and out 2 hours tops! I worked with Adam and I think his name was Matees. ( I know it's spelled wrong, sorry). But I love this place. Hands down the best I have ever done business with. More

Sold me a car that was in a accident They sold me a car that was in an accident in 2009. Found that out on my carfax report when I was looking to.trade it in. I purchased the car from nis They sold me a car that was in an accident in 2009. Found that out on my carfax report when I was looking to.trade it in. I purchased the car from nissan of orem and specifically asked the salesman if it had been in an accident he said oh no it's fine. So I guess it's my fault for trusting this dealership.. and of course they sold me the car for top dollar and now the trade in value is 4k less than I owe. And of course they never return your calls when there is a problem. More

Love my Truck, Thanks Cory Fenton Recently bought my 2nd vehicle purchased from Ken Garff Nissan, My Salesman Cory Fenton was great and very helpful in helping me get a Truck, he was a Recently bought my 2nd vehicle purchased from Ken Garff Nissan, My Salesman Cory Fenton was great and very helpful in helping me get a Truck, he was also my salesman a couple years ago and thats why I came back to Ken Garff because of his AWESOME customer service! More

Appreciated the Customer Service! Took car in for service. Had to wait a lot longer than expected, but mainly because it was difficult for the service techs to nail down the problem-- Took car in for service. Had to wait a lot longer than expected, but mainly because it was difficult for the service techs to nail down the problem--an allusive rattling noise from behind the engine. Service Advisor May Breakwell was outstanding! Very helpful and accommodating! Go see her and she'll take care of you. More

Great Experience! Cory was very attentive, non-pushy, and really worked hard to get me the vehicle I wanted. The financing staff was great at working with me, and ever Cory was very attentive, non-pushy, and really worked hard to get me the vehicle I wanted. The financing staff was great at working with me, and everyone was very nice without that "car-salesman eagerness" that can get so creepy. This is the second time I've bought from this dealership, and I would definitely recommend them. More

Outstanding Service I wanted to buy a Nissan. My drawback was I live 150 miles away, am 78 yrs old & have medical issues on oxygen. I called Ken Garff in Orem & was conn I wanted to buy a Nissan. My drawback was I live 150 miles away, am 78 yrs old & have medical issues on oxygen. I called Ken Garff in Orem & was connected to a salesman named Billy. He was more than happy to help me out and set up an appointment with me. I told him what I wanted and what price I needed. By the time I got there he had located me just what I was looking for. I was very impressed with the service I received from him and the other employees involved. I was in and out very soon. He explained everything to me & couldn't have been more helpful. The people that brought me there were also impressed with the excellent service & said now they know where to go for good service. Thank you very much. More