Ken Garff Nissan of Orem
Orem, UT
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Terrible The worst car buying experience ever !! First they wrote down wrong ssn so they couldn't get my loan approved. I got to drive the new car without any The worst car buying experience ever !! First they wrote down wrong ssn so they couldn't get my loan approved. I got to drive the new car without any payment for a month (which was fine with me). They finally figured out what the problem was BUT turned out they had sold me a car which belonged to someone else. Few weeks later they asked me to return it. They gave me a loaner car and promised they would find a new (possibly better) car for me and give it to me for the same price. After waiting for another three weeks I was told they couldn't find anything but they'd give me the original car back. so I got it back with quite a few miles added to it. Then there was a couple of calls regarding misspelled or missing information from my paperwork. Finally when I thought I was all good I get my license plates in the mail and what a surprise - they are the orange ones instead of the "ski Utah" I requested. So I call the dealership only to be told I can go down to a DMV office and have them replaced. At this point I'm really hoping I never have to deal with them again !!! More
Maintenance I enjoy working with Ken Garff Nissan of Orem. I have always had a good service and purchasing experience. We have purchased 3 cars from this dealers I enjoy working with Ken Garff Nissan of Orem. I have always had a good service and purchasing experience. We have purchased 3 cars from this dealership within the last 5 years. I intend to continue with this trend. Thank you Ken Garff Nissan of Orem More
Great Experience 3rd car purchased from this location. Always a good experience. The process is quick once you find the right car you are looking for. Knowledgeable st 3rd car purchased from this location. Always a good experience. The process is quick once you find the right car you are looking for. Knowledgeable staff and very friendly. More
Great experience with Chris Edwards Chris was a great person to work with from the start. I called after seeing the car listed on KSL and made an offer on it. The car was exactly as adve Chris was a great person to work with from the start. I called after seeing the car listed on KSL and made an offer on it. The car was exactly as advertised and promised which was extremely important since I was driving from Ifaho to get it. Chris sent me a link to a personal video he made to show me the car and I liked it. I appreciated him treating me like I was important even though I was buying a used car of minor expense in the big new car market. It is sad to say but the biggest delay in getting the car was Chris wouldn't let me leave in it until it had been washed and the Windows cleaned. I am not complaining because that would be a ridiculous thing to complain about, "I am mad because they went the extra mile!" They are a great dealership that is enhanced, in my opinion, by having Chris Edwards as a salesman there. I can honestly say I have treated well by many salesman but never better than I was treated by Chris. I would recommend Chris and Ken Garff Nissan of Orem to anyone thinking about buying a car from used to new! Thanks again for your help. More
Daniel and the rest of the service staff helped us well. Daniel was patient, thorough, and communicated well and efficiently. We are pleased with the work performed and the time it took for us to get our ve Daniel was patient, thorough, and communicated well and efficiently. We are pleased with the work performed and the time it took for us to get our vehicle back. Thank you Daniel! More
Best Dealership Experience of my Life I gave this dealership five stars for one reason: Chris Edwards. Chris is not you average salesman; he was sincere, honest, and real. He simply wanted I gave this dealership five stars for one reason: Chris Edwards. Chris is not you average salesman; he was sincere, honest, and real. He simply wanted my wife and me to be happy with whatever car we chose. He was not pushy, or overbearing. The next time we need a new car, there is no doubt in my mind we will be back to buy from Chris. More
Greatest experience with Chris Edwards So I went to Ken Garff Nissan I met with Chris Edwards and he gave me a great experience Compared to what I usually get when wanting to purchase a car So I went to Ken Garff Nissan I met with Chris Edwards and he gave me a great experience Compared to what I usually get when wanting to purchase a car. He was very knowledgeable about the vehicle, made me feel very comfortable and built my trust with him. Visit ken garff nissan of Orem and ask for Chris Edwards and you won't be sorry that's for sure More
Taken for a ride I have now purchased three vehicles from this dealership. I will not buy another. I have not been entirely happy with any of these purchases. They ma I have now purchased three vehicles from this dealership. I will not buy another. I have not been entirely happy with any of these purchases. They make promises that never come to fruition. The last straw has been my recent service experience. I was charged over $2000.00 for repairs that did not hold up. In addition they caused more issues and claimed that it could not possibly be their fault even though they had to disconnect the new problem to repair the old problem. They want another $2000.00 to correct this new issue and additional $ to fix what they were suppose to Fix previously. More
Friendly Helpful Salesman I purchased my Nissan several months ago and was impressed by Chris Edwards friendly helpful attitude. Chris even went the extra mile delivering my ca I purchased my Nissan several months ago and was impressed by Chris Edwards friendly helpful attitude. Chris even went the extra mile delivering my car to me because I lived out of the area. He answered all my questions and told me if I had any more questions I could call him anytime. Since that time, I have talked with Chris about problems I was experiencing with my car. I truly appreciated his support and professional assurance that the dealership would fix any problems I was having to my satisfaction. I felt I could trust Chris and he was correct about the dealership wanting to make everything right. The service department worked hard to correct several things. I love my car and know that in the future any problems will be dealt with professionally. Thanks for listening to me Chris. I would recommend Chris Edwards and Ken Garff Nissan of Orem for your new car needs. More
Professional sales contact I received courteous, attentive service from Chris Edwards while researching and negotiating lease options. I had a number of detailed follow-up quest I received courteous, attentive service from Chris Edwards while researching and negotiating lease options. I had a number of detailed follow-up questions that he answered promptly. My schedule was haywire and Chris accommodated me through phone, text and email to make sure I had everything I needed to evaluate the lease. More

