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Ken Garff Nissan of Orem
Orem, UT
317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 317 reviews
June 04, 2021
The worst! Took truck in to see if 2 things would be fixed under warranty and was told on phone it won’t take long. Drove 2 hrs to dealership and then was told I would have to pay 300 dollars if not und fixed under warranty and was told on phone it won’t take long. Drove 2 hrs to dealership and then was told I would have to pay 300 dollars if not under warranty just bc they looked at it! Are u serious??? Was told I could leave if I didn’t agree to this. When over phone they said under warranty. Then told it would take them all day to look at truck. I said when I made appt I said I live 2hrs away and was told it would only be a few min. I didn’t make arrangements to be stranded all day. He said we have shuttle. He then said well warranties are only 3yrs. I said no when I bought mine it’s 5 or 100,000 miles. I left truck there and 4.5 hrs no word so I stopped by again bc he wouldn’t answer my text. He told me they hadn’t gotten to it. I said u still can’t tell me if under warranty??? My appt was for 11am! Well we are busy (no cars were piled up or jammed outside). I said what is plan when at 5pm u haven’t looked at truck? Not my problem. I said how do I get home? Again didn’t care. I asked to talk w manager and was told out of town. I had to walk away. I called a friend for advice and was told to get truck and go to different dealer. I walked back in and asked for truck. Magically in the 2 min I was gone my truck is being looked at. One thing was under warranty and one not. I said I have to pay 150 now? He said yes! He said it would be ready in 30min or so so I left and waited. 30-45 min later they said ready. I go back and something has changed and overly nice. Then was told my part is back ordered. I said should I call in few weeks and got run around. I said if in yr I still don’t have part will warranty cover you guys being slow and he gave me run around. I have no idea how I am gonna stomach taking it back to get fixed. Like seriously the worst service. David kept giving me run around and I know he did it on purpose. A five min deal took ALL day and I kept getting jerked around. I would advise going to somewhere else bc it is not worth the headache and stress. More
by Nissan owner
Employees Worked With
David
May 26, 2021
Super disappointed!! Dishonest in want they sale you! We were told if there was an issue they would take care of it. I asked several times for their 150 point inspection-- they never gave it to us, but was were told if there was an issue they would take care of it. I asked several times for their 150 point inspection-- they never gave it to us, but was promised if there was an issue they would fix. We bought the car and a couple days later noticed after washing our car it was missing the fog light, but when we went back to show them this, they told us it was wear and tear and they won't fix it. Before we bought the car, and they couldn't produce the inspection for us, the sales person even told us about a situation with another customer that had an issue with their recently purchased car that was $5,000 to fix and they took care of it. He told us to our face, if there is a problem they will fix it. Disappointed that Tyler lied to us. More
by kpool77
Employees Worked With
Tyler Wiggins
May 14, 2021
Over all ok gave me run around on prices as all sales people do ! The used car manager Mark just about lost a sale as how he acted on phone with me . Over feel good about purchase people do ! The used car manager Mark just about lost a sale as how he acted on phone with me . Over feel good about purchase More
by LD
Employees Worked With
Tyler &Adrianna
March 20, 2021
Excellent service! They go the extra mile every time. They have done complementary thing like filling up my window wash fluid and many other things. They have done complementary thing like filling up my window wash fluid and many other things. More
by marioandstellacastellano
Employees Worked With
Rubio from Nissan Orem
March 18, 2021
Great customer service - Sierra usually helps me and is efficient, warm and knowledgeable. Brandon, the manager, has also helped me on on occasion and has gone over and above for what I needed. Even Wil efficient, warm and knowledgeable. Brandon, the manager, has also helped me on on occasion and has gone over and above for what I needed. Even Wilson Who drives a shuttle bus could not be any more accommodating. Spotlessly clean place. Love the peeps, place and especially my Murano S with the zero gravity seats !!! More
by KANDIS
Employees Worked With
Sierra
March 11, 2021
Excellent customer service in scheduling, follow up and actual work. They stayed on track and kept me informed along the way. Simple job but my time is valuable so it is important. actual work. They stayed on track and kept me informed along the way. Simple job but my time is valuable so it is important. More
by Dennis.goudy
Employees Worked With
Can’t remember
February 16, 2021
Tolled my vehicle to the dealership to diagnose on engine not starting, thinking it would be an expensive repair. It turned out to be a loose hose. The dealership only charged me a diagnosis fee. They earned not starting, thinking it would be an expensive repair. It turned out to be a loose hose. The dealership only charged me a diagnosis fee. They earned my trust and future business. More
by Jack L.
Employees Worked With
Blake
February 11, 2021
Great customer service, even without appointment service is quick. They come to you as soon as you enter their service center. Video diagnostic is awesome. Great job Ken Garff Nissan of Orem. is quick. They come to you as soon as you enter their service center. Video diagnostic is awesome. Great job Ken Garff Nissan of Orem. More
by darioyacolca85
Employees Worked With
Sierra, Travis
February 04, 2021
Very friendly and personable. Very competent service. Didn't try to upsell me on things I didn't need. In fact, when we raised potential concerns, explained them and told us we could wait on some specifi Didn't try to upsell me on things I didn't need. In fact, when we raised potential concerns, explained them and told us we could wait on some specific services. Very comforting having the dealer expertise servicing my vehicle. They see my make and model more often than normal mechanics, and they are competitively priced! More
by Rex
Employees Worked With
Sierra Call
