Ken Garff Nissan of Orem

Be VERY cautious when purchasing a Nissan, especially from the way this company conducts its business. We bought a brand new Nissan Sentra in 2014. At 90k miles (5k miles after the warranty expired) the from the way this company conducts its business. We bought a brand new Nissan Sentra in 2014. At 90k miles (5k miles after the warranty expired) the transmission went out. I spent $5-$6k to replace it entirely. I had it serviced at 137k miles because I wanted to make sure we wouldn't have the same issue. At 160k miles, the 2nd transmission went out. The only warranty they have one the replacement is a 1 year 12k mile warranty. I called Nissan and escalated my complaint. They were not helpful and did nothing, even after the transmission was recalled and I never received any sort of reimbursement. Considering I already bought one transmission, the company should at least offer to help cover the cost of the 2nd transmission. They obviously do not care about their consumers and if this does not get resolved, we will never do business with Nissan again. And neither should you. More

The Ken Garff Nissan of Orem has the worst service department. Their mechanics are ok but their customer service and policies are horrible. I brought my truck in for an oil change and 30k servicing bu department. Their mechanics are ok but their customer service and policies are horrible. I brought my truck in for an oil change and 30k servicing but I also had a check engine light on. I told the service advisor the the light was on, and even the oil change technician made a note of it while servicing it. They never pulled the code from the truck computer and when I asked about it they said it wasn’t on the original work order and that they don’t check it unless specified on the work order. Really??? You can’t take 10 seconds to pull a code and then ask the customer if they want to pursue it? What a horrible policy! I understand that they deserve to be paid to troubleshoot but don’t you think this is a sales opportunity for the service department? But no, instead they choose to ignore it and even worse while performing the other services they cleared the code!!! So after asking them why and getting the “I’ll hide behind company policy” answer, I paid them and left. The next morning the check engine light came back on. I went to a local auto parts store and had them pull the code for me. Armed with that info I took it back to the dealership and they said they couldn’t look at it then because they were booked. I explained that I was traveling and needed to leave the next day and asked if I could get some advise from the mechanic, but no, customers can’t speak directly with the mechanic. Fine! Go ask him for me! No, they wouldn’t do that either. I went back to the auto parts store and got some sage advice that it might just be low coolant levels after being serviced and the engine had run long enough for them to level out. I added coolant, drove for a while and the check engine light turned off. Why couldn’t the dealership just ask their “master” mechanic and gave me the same advice! It would have taken 2 minutes, if that! Such horrible customer service and an even worse company policy. Unbelievable! More

Very poor service. David did not communicate with me, even by me trying to call service many times. Diagnostic was double than anyother dealer. Very poor service by David even by me trying to call service many times. Diagnostic was double than anyother dealer. Very poor service by David More