Ken Garff Nissan Riverdale

I received exceptional service from Ken Garff Nissan Riverdale!!! They had a great selection and when I researched the Maxima that I was looking at purchasing, their price was by far the best. Jana he Riverdale!!! They had a great selection and when I researched the Maxima that I was looking at purchasing, their price was by far the best. Jana helped me when I called in and answered all the questions I had on the cars and even sent me additional photos- she was extremely genuine and friendly and felt that both she and Lawrence went above and beyond our expectations. Lawrence was extremely helpful, he took the time to show us all of the extras on the car and even helped us program our bluetooth. When we went to finance Ethan was very helpful and explained all of our paperwork very thoroughly. I will definitely be working with Jana and Lawrence in the future and will recommend all of my friends and family to them!!!! More

We went to this dealership to try out a Pathfinder. We knew going in that we could not accept a trade in, and were only researching the vehicle we thought we wanted to buy once we sold our van. We were cl knew going in that we could not accept a trade in, and were only researching the vehicle we thought we wanted to buy once we sold our van. We were clear about this and the salesmen were very kind. They did offer to do a trade-in evaluation and try to get what we needed to pay off our van loan, but we knew it was a long shot. So they did the evaluation and sure enough they could not give us even close to what we owed- but they were not pushy or rude. They were focused on keeping us as customers in the future and were very courteous and kind. (They even gave us pointers on selling our car privately.) Their prices beat out the other big name dealer hands down- we would definitely go there again! More

The internet experience through USAA with Jana was exceptional! She was the reason we came there. I was disappointed that she didn't deal with us after we got there and that we were passed to a differ exceptional! She was the reason we came there. I was disappointed that she didn't deal with us after we got there and that we were passed to a different sales person. Lawrence was great though! I felt that the time we had to wait for the paperwork was too long and that when the time came to sign it, it was hurried through and not completely explained. Overall, it was a pretty good experience, but I felt that we were made to wait longer than necessary. More

Lawrence was friendly and very helpful. But I was told there was a full inspection on the car and everything was fixed, oil changed, new tires, ect. I bought the car and 2 days later took it to a mechanic there was a full inspection on the car and everything was fixed, oil changed, new tires, ect. I bought the car and 2 days later took it to a mechanic and the air filter was filthy. This should have been replaced when the oil was changed. The driver side window also needs to be re-programmed because it doesnt roll up properly. I am VERY disappointed in their service depart. I will not get my car serviced there as I do not trust their service department anymore. I am still waiting for a call back from Lawrence to let me know if they will replace the filter and re-program the window so it will roll down and up correctly. Otherwise the dealership next door offered to do it at no charge...where I will be taking my car to be serviced from now on. More

I found the staff to be extremely helpful and honest. This is the best experience I have had with a dealership. There were a few problems with the car right after the purchase and Ken Garff stood behind This is the best experience I have had with a dealership. There were a few problems with the car right after the purchase and Ken Garff stood behind their KEn Garff cetification and fixed the problem. I will certainly buy another vehichle from them. More

Everybody treated me nicely and they helped me through the whole process quickly. everything was real nice. they gave me a walkthrough the service department and i now know what i have to do if i need the whole process quickly. everything was real nice. they gave me a walkthrough the service department and i now know what i have to do if i need to have service on m car. i wil recommend Ken Garff to all my friends. More

from the moment we drove up the Customer service was supurb. there was a little hiccup with the first salesman the first time we stopped by but it wasn't bad enough to keep us from coming back. my husba supurb. there was a little hiccup with the first salesman the first time we stopped by but it wasn't bad enough to keep us from coming back. my husband is a very hard man to get to spend money but Dan made it stress-free which was a total blessing. Brandon was our salesman who rode with us on our test drive and he didn't know every answer but he made sure before we left that all our questions were answered. thank you for a wonderful car buying experience! we will definaltely be a returning customer in the future!! More

I gave this dealership the rating that I did because I think they are very deserving of a good review. They took into consideration my personal needs and what would be the wises choice for me and my child think they are very deserving of a good review. They took into consideration my personal needs and what would be the wises choice for me and my children. Being a single mother this is very important to me. Safety and price were big issues and they made sure both things were adequately addressed and I am very satisfied with my purchase and would recommend this dealership to anyone who is looking to buy a car that is great quality and wants great service. More