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Ken Garff Mesquite Ford RV
Mesquite , NV
53 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 53 reviews
November 06, 2020
BAD EXPERIENCE!!! Was told the loud buzzing in my car was a bad axle bearing. The part (a complete axle) needed to be ordered and the repair would be done in a few hours. The cost: $600. I said OK. A few hou a bad axle bearing. The part (a complete axle) needed to be ordered and the repair would be done in a few hours. The cost: $600. I said OK. A few hours later I got a call saying the noise was a "possible faulty bearing in the transmission" and they needed six shop hours to check it out. $810! - with no guarantees and no estimate of parts cost or labor to put everything back together. They did replace the axle and reduced the charge to $457. When I complained the buzzing was still present - as loud as ever - the service manager (who couldn't make the time to meet with me) told the service writer to refund the $457. The refund confirmed my suspicion the axle did not need replacing. If a bad axle bearing was misdiagnosed why would I spend another $800 plus for more misdiagnosis'. I was either lied to or the service department has a high degree of imcompetense. I wrote to the G.M. and the CEO of Garff Automotive. I was 'shined-on' by them just like the service manager. GARFF AUTOMOTIVE IS NOT TO BE TRUSTED. More
by Monty
Employees Worked With
Dalene
July 01, 2018
Horrible Customer Service in a Time of Need Granted we've had one experience with them, but it was a time for them to shine and they really weren't impressive. We're travelling through when our Granted we've had one experience with them, but it was a time for them to shine and they really weren't impressive. We're travelling through when our van broke, and we were looking at purchasing a new vehicle to get home. We emailed in on a few vehicles, and granted we are on a low, tight budget, so not the most exciting for a salesman. Even so, not only was Dennis incredibly curt & unwelcoming in his replies, he showed absolutely no initiative in communicating with me, offering me options, thanking me for inquiring, acknowledging or asking about my needs, anything. I don't feel like I"m asking anything extraordinary, but simply to feel like someone cared that I wanted to do business with them. Never in our correspondence did I get even the hint that he cared about my business, cared about helping out my family, or cared that I was talking to him. I'm sure that he isn't the only associate, and I realize that this review stands in contrast to many others, but our experience in a time of need has been supremely underwhelming, and our customer service experience avidly lacking. He did offer to come pick up on with a vehicle that ultimately didn't work out, but even out phone call was short and awkward. While we haven't found a way home yet, we will be pursuing other options if this is the way people who inquire about doing business are treated. More
by Thomas P
Employees Worked With
Dennis Thomas
February 22, 2018
Awesome dealership If you are in need of a new vehicle or RV go see Dave! Best experience we have ever had, quick and stress free! Thank you Dave! Marnie If you are in need of a new vehicle or RV go see Dave! Best experience we have ever had, quick and stress free! Thank you Dave! Marnie More
by Marnie
Employees Worked With
Dave
December 08, 2017
Great customer service I have an RV that I spent nearly a year trying to get repaired under warranty. As a fulltimer and traveling around the country, it was not at all pra I have an RV that I spent nearly a year trying to get repaired under warranty. As a fulltimer and traveling around the country, it was not at all practical to return to the dealer from which I bought my RV. So, I contacted numerous dealers in my travels and all basically told me that since I didn't purchase from them, they would not work on it. A couple of dealers said they might work on it, but I would have to leave it with no idea of when or even if the work would be done. Until I found Mesquite Ford. They were more than willing to tackle the work, and did so promptly and efficiently. They also did service on my Ford truck, and were just as pleasant to deal with for that as well. They genuinely seem to care about their customers and I would recommend them to anyone. More
by E
Employees Worked With
Brian (service writer), John (RV tech)
May 01, 2017
Perfect Experience We just went and picked up our brand new trailer! Thank you to everyone that helped us. Ken Garff Mesquite Ford Lincoln RV has an awesome team! Lewie We just went and picked up our brand new trailer! Thank you to everyone that helped us. Ken Garff Mesquite Ford Lincoln RV has an awesome team! Lewie did a great job explaining everything to us on the trailer, Dave helped us pick out the perfect trailer and Scott in finance was super friendly and explained everything to us perfectly. Couldn't have asked for a better experience. We are happy we drove 5 hours to get that trailer. Can't wait to take it out! More
by Lexiegail
Employees Worked With
Dave
December 21, 2016
Needed help with leaky toilet in our RV Had a leaky toilet in Rv and stopped in on our way through to California without an appointment. The whole staff was helpful and cheerful. Victor re Had a leaky toilet in Rv and stopped in on our way through to California without an appointment. The whole staff was helpful and cheerful. Victor replaced a part on the toilet and didn't charge me labor. Although I bought the part and it was a quick fix it meant so much to me as they were so willing and nice to help. This is the absolute best experience with a repair we have had in our 2 years of Rv ownership which is saying a lot because we've needed many repairs. I wished we lived closer so we could use them all the time. It's so refreshing to get good old fashioned good customer service and kind, helpful people! More
by Travelingfamily
Employees Worked With
Victor and service parts and scheduling
May 07, 2015
Our sales person. Michael Gordon was honest and friendly, he is a true professional and an asset to Mesquite Ford-Lincoln. We are very pleased with our car buying exper Michael Gordon was honest and friendly, he is a true professional and an asset to Mesquite Ford-Lincoln. We are very pleased with our car buying experience. More
by ELC
Employees Worked With
Michael Gordon
May 04, 2015
Great experience! My husband negotiated the entire deal with Dave Heath. I always dread dealers. The Las Vegas market has ruined us due to their awful, hi pressure sale My husband negotiated the entire deal with Dave Heath. I always dread dealers. The Las Vegas market has ruined us due to their awful, hi pressure sales. Dave was a refreshing change! I appreciate his honest service. He communicated often and followed through on his committments to us. Thank you for making our RV purchase so easy! We also very much appreciate the delivery to our home in Vegas. More
by Lizzence
Employees Worked With
Dave Heath and delivery company, sorry don't have his name, very nice!
April 18, 2015
Best Dealership Best dealership I have ever dealt with. Salesman (Scott Damron) was knowledgeable and very relatable. Manager (Jeff Dye) was so nice and got me such a Best dealership I have ever dealt with. Salesman (Scott Damron) was knowledgeable and very relatable. Manager (Jeff Dye) was so nice and got me such a great deal. Will forever use this dealership. Very impressed. Would reccomend to everyone! More
by kmmksmith
Employees Worked With
Scott Damron
April 16, 2015
Purchased an RV Michael Gordon was great and worked the deal on our schedule and time line. No pressure and fantastic communication. Good service after the sale! I Michael Gordon was great and worked the deal on our schedule and time line. No pressure and fantastic communication. Good service after the sale! I would be happy to do business here in the future. More
by J&A
Employees Worked With
Michael Gordon
