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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
447 Reviews
Call Service Center (855) 780-1053

447 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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July 21, 2023

unfortuantely this is a capitve market and we dont have a choice. very unresponsive and impossible to reach over phone. i had to physically show up at the dealership to get an update on m vehicle. More

by AK5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember the name
Report | Print
Jul 24, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Hello, Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Thank you. Dave Bennion, General Manager daveb@kengarff.com

July 19, 2023

Service here is always phenomenal. It's quick, friendly, and professional. I love coming here to get my vehicle serviced. More

by Mike C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Jul 20, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience, Mike! We value your feedback and your business. We hope to see you again in the future!

July 17, 2023

Efficient, professional, timely and in keeping with you promise,”We hear you”. New facilities are nice. More

by EJMANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave, Veronica
Report | Print
Jul 20, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

July 16, 2023

Brett is a great service advisor Had a great experience Would recommend highly to anyone More

by FAIZI.SIDDIQI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
Report | Print
July 13, 2023

Veronica went the extra mile to listen to my concerns and implement an action plan to satisfy my needs. More

by EJMANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m
Report | Print
Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

July 13, 2023

Honestly, I'm so glad I went back to Mercedes of SLC, not only for my vehicle but for the experience. From Eric, my sales person to Brett and Amanda in service. It's always seamless, professional, friendly, More

by Mike C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review, Mike! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you.

July 13, 2023

The service technicians and advisor, Jordan Myler were awesome with my car. They worked diligently to ensure that it was fixed before I took it home and were always keeping me informed on the status of it More

by JULIEV0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Myler, Mickey Dailey
Report | Print
Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

July 12, 2023

Service was great, Amanda was very helpful but price increases by 40% is bit to much compared to last time!!! More

by ladbublik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Turner, Craig Lambourne, Sean Roberts
Report | Print
July 06, 2023

Very attentive and responsive. I alway know the service work is done properly! Thank you Jordan More

by jim@saltlakelegal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Report | Print
Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

July 06, 2023

The service was amazing . Loved the video tour of my car bringing worked on . Ben was very informative and helpful when we walk through the car while in the bay . Jordan as al More

by bettinalally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan in salesd and Ben in Service
Report | Print
Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

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