Mercedes-Benz of Salt Lake City - Service Center

The Ken Garff dealership is generally very supportive of my car issues. I think the difference between the part & the labor is pretty significant. I understand, but possibly make it more amenable. Toni, by my car issues. I think the difference between the part & the labor is pretty significant. I understand, but possibly make it more amenable. Toni, by the way is great!!!! More

The best dealership. Customer service and sales are amazing. I am a back customer and I will continuo to be. I am very satisfied with my new Mercedes and I do recommend y Customer service and sales are amazing. I am a back customer and I will continuo to be. I am very satisfied with my new Mercedes and I do recommend you to come to this location. Kenzie from Sales and Rossi from Financial, they are the best ❤️ More

I had a great experience… Dallas did a great job of explaining the situation with my tire needs and took care of things quickly… explaining the situation with my tire needs and took care of things quickly… More

Dallas in the Service Department was incredible. Extremely customer focused, proactive and professional. Due to staffing shortages the service repair was slow. Extremely customer focused, proactive and professional. Due to staffing shortages the service repair was slow. More

Dallas is 5*! Service Mgr Angie Heaps kept auto "in line" from Oct 27 to Nov 06. My heated inquiry at 1100 PUSHED THROUGH ANALYSIS IN 2 Hrs, with the reply "YOUR Service Mgr Angie Heaps kept auto "in line" from Oct 27 to Nov 06. My heated inquiry at 1100 PUSHED THROUGH ANALYSIS IN 2 Hrs, with the reply "YOUR NEEDED CAR PART IS NO WHERE AVAILABLE; YOUR CAR IS NOT REPAIRABLE! Question"Never"? ....Ans: "NO". Upon pick up, Nov 07, I demanded the car part #: CLUSTER 203 540 16 48 80. Additionally. the Client Estimate (A Service of 2002, C320, plus detailing and repair [not done]) was estimated $685.00 shifted to $994.98. I am outraged at the negligence and cover-up. More

Dallas was very helpful, responsive and kept me informed. I was very happy with the work done. I was very happy with the work done. More

There is a reason why this is the number one Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you- Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you- More

They dismissed the fact that the malfunction injured my neck. I hate my car now and will trade it in because I can’t trust it. I get so anxious every time I have to back up it’s not worth keeping it. Th neck. I hate my car now and will trade it in because I can’t trust it. I get so anxious every time I have to back up it’s not worth keeping it. The problem, stopping abruptly like I backed into a truck with no warning, so random it is no wonder they couldn’t replicate the problem. It started this past summer, then once in September then four times in October. Every time there was nothing behind me. It hurt my back every time. I got whiplash on my neck last time when backing out of my driveway with nothing but mowed field behind me. The ladies checking me in were helpful. More