Mercedes-Benz of Salt Lake City - Service Center

My service provider Cameron he was very helpful and nice I’m very thankful to meet him he answered all my question! I’m very thankful to meet him he answered all my question! More

TONI AND VIVIAN WERE BOTH VERY HELPFUL AND KEPT MY PROGRESS MOVING WELL. Communication was ex excellent. PROGRESS MOVING WELL. Communication was ex excellent. More

It took 40 days to get an appt. One item was a bad detail job which was very poor One item was a bad detail job which was very poor More

Easy to scheduke sn appointment. Representative was great and service was timely. Updates via text Representative was great and service was timely. Updates via text More

Thank you thank you for taking care of my needs I appreciate you all and will be back appreciate you all and will be back More

Service was excellent, service advisor was excellent, courteous, professional, and very easy to work with. courteous, professional, and very easy to work with. More

Person up front was excellent however, I was frustrated that the actual technicians did not obviously look closely as i had service messages still up on my display. I rented a car, turned it back in and that the actual technicians did not obviously look closely as i had service messages still up on my display. I rented a car, turned it back in and got there to get my car and ended up driving off before i had to turn around and waste another half hour to an hour for you guys to figure it out to get the messages off the screen. I had already blown off my whole day to do a simple service on the car. when you service a or b you should make sure all is good before you hand call the client and tell them it is ready to pick up. I had meetings i had to get back to in Park City and that delay was deeply upsetting. More

No issues or problems with the service. The car service assistant was very cordial and helpful. The car service assistant was very cordial and helpful. More

Service was great, din't lack anything. Dallas took care of everything, including the loaner car. I really appreciated this as I needed to get back to work immediately after the appointmen Dallas took care of everything, including the loaner car. I really appreciated this as I needed to get back to work immediately after the appointment. I am working on a very tight schedule. Thank you, Tony, for initially arranging the loaner! Thank you fer a great experience! Andreas Haupt More

Average service continues despite completing their service center remodel. Poor communication between schedulers and service and between service and customer. Said they washed car, windows and vacuume service center remodel. Poor communication between schedulers and service and between service and customer. Said they washed car, windows and vacuumed but it looked like they just ran it thru a wash and didn’t even wipe off spots. Disappointed once again. More