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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
450 Reviews
Call Service Center (855) 780-1053

450 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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October 12, 2023

Rude would not return calls not knowledge unwilling to answer questions. Terrible service from beginning to end More

by ErinConley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dallas
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Oct 12, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review, Erin. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Dave Bennion, General Manager daveb@kengarff.com

October 11, 2023

Dallas and the rest of the team did a great job and kept me updated throughout More

by samc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas
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October 11, 2023

Jordan took care of all my service concerns and kept me updated on the progress as well. Great customer service and Thank you Jordan. More

by charley4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Myler
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October 11, 2023

The quality and care was excellent. The use of a loaner made it much easier for a lengthy service More

by DEANBAWDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
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Oct 12, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 09, 2023

Customer service is excellent. I feel comfortable and confident that my car will be taken care. More

by roseywhite5595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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October 09, 2023

Your service representative, Vivian, always goes above and beyond in taking great care of us. Garff has an excellent reputation for service and customer care. And they always wash my cars!! More

by chuck88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian and Rossi
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Oct 12, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! It is wonderful to hear that Vivian provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

October 07, 2023

Thank you for the service. I appreciated that it was all under warranty. Wish it was a little quicker to get in but once the appointment day arrived it all went well. More

by mhelggren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Lambourne
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October 05, 2023

This is by far the best dealership for servicing our two Mercedes-Benz. They are both professional as well as service oriented. Can’t recommend them enough More

by 123jst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady over Service
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October 04, 2023

Dealer forgot to perform emissions inspection. I took the car back the next day and dealer performed emission inspection at no charge. More

by jack.w.reed426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Turner
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October 03, 2023

Very knowledgeable about what my vehicle needs. Service is done in a timely manner. Always satisfied with service given. More

by l_amone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan in service department.
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