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Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
497 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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497 Reviews of Mercedes-Benz of Salt Lake City - Service Center
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February 17, 2024
There are three dealerships to cover the Norther Utah market. Ken Garff makes each customer count market. Ken Garff makes each customer count More
by John Bullock
Verified CustomerEmployees Worked With
February 16, 2024
It was simplistically awful, Vivian had so much attitude from the start and didn't seem to care about my problem with my vehicle and tried to get money out of me to go in her pocket. Vivian is single handil from the start and didn't seem to care about my problem with my vehicle and tried to get money out of me to go in her pocket. Vivian is single handily the worst customer service representative I've ever been in contact with. Her attitude makes you want to drive a Mercedes off a cliff I don't care if she was having a bad day I don't care. If I go to work in a bad mood I won't let it affect others around me. More
by atellerar34
February 16, 2024
I have bought several Mercedes from Garff and loved them all. New and preowned. Good service, good sales team who are not pushy. Everytime it has been a good experience. all. New and preowned. Good service, good sales team who are not pushy. Everytime it has been a good experience. More
by gfitz
February 15, 2024
Easy drop off and pick up. Everyone was very helpful. Car was clean and ready to go.. Everyone was very helpful. Car was clean and ready to go.. More
by jami
Employees Worked With
February 14, 2024
The service at this dealer is always impeccable. They are friendly, quick, and always take good care of the car. It’s always cleaner when it comes back to me. They are friendly, quick, and always take good care of the car. It’s always cleaner when it comes back to me. More
by Paul T.
Employees Worked With
February 07, 2024
appreciate the willingness to accommodate my request for both the service B and the recall to be done at the same time. Also appreciate the willingness to loan me a car for the three day service. Star, was both the service B and the recall to be done at the same time. Also appreciate the willingness to loan me a car for the three day service. Star, was very helpful and seem to take extra care that everything was done correctly and that I was happy with my experience. More
by sljmd
Employees Worked With
"Star" - front desk assistant. 5+
February 02, 2024
After traveling 450 miles round trip the next day my check engine light came back on and I emailed the service manager and then tried the general manager asking them to call me so we can resolve this. N check engine light came back on and I emailed the service manager and then tried the general manager asking them to call me so we can resolve this. Not a single person would call me back just sent me a few basic emails. Seems like they don't care. This dealerships Doesn't Hear You! More
by Chucks78chevy
Employees Worked With
Angela Heaps
January 25, 2024
very please with service provided, Dallas is always very helpful and answers all my questions and makes sure I am communicated with updates and status. helpful and answers all my questions and makes sure I am communicated with updates and status. More
by tgeorge
Employees Worked With
Dallas was great
