Mercedes-Benz of Salt Lake City - Service Center

Dallas is 5*! Service Mgr Angie Heaps kept auto "in line" from Oct 27 to Nov 06. My heated inquiry at 1100 PUSHED THROUGH ANALYSIS IN 2 Hrs, with the reply "YOUR Service Mgr Angie Heaps kept auto "in line" from Oct 27 to Nov 06. My heated inquiry at 1100 PUSHED THROUGH ANALYSIS IN 2 Hrs, with the reply "YOUR NEEDED CAR PART IS NO WHERE AVAILABLE; YOUR CAR IS NOT REPAIRABLE! Question"Never"? ....Ans: "NO". Upon pick up, Nov 07, I demanded the car part #: CLUSTER 203 540 16 48 80. Additionally. the Client Estimate (A Service of 2002, C320, plus detailing and repair [not done]) was estimated $685.00 shifted to $994.98. I am outraged at the negligence and cover-up. More

Dallas in the Service Department was incredible. Extremely customer focused, proactive and professional. Due to staffing shortages the service repair was slow. Extremely customer focused, proactive and professional. Due to staffing shortages the service repair was slow. More

Dallas was very helpful, responsive and kept me informed. I was very happy with the work done. I was very happy with the work done. More

There is a reason why this is the number one Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you- Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you- More

They dismissed the fact that the malfunction injured my neck. I hate my car now and will trade it in because I can’t trust it. I get so anxious every time I have to back up it’s not worth keeping it. Th neck. I hate my car now and will trade it in because I can’t trust it. I get so anxious every time I have to back up it’s not worth keeping it. The problem, stopping abruptly like I backed into a truck with no warning, so random it is no wonder they couldn’t replicate the problem. It started this past summer, then once in September then four times in October. Every time there was nothing behind me. It hurt my back every time. I got whiplash on my neck last time when backing out of my driveway with nothing but mowed field behind me. The ladies checking me in were helpful. More

Dallas was great. He kept me informed and updated while I waited for my car. Thanks Dallas! He kept me informed and updated while I waited for my car. Thanks Dallas! More

I love that they respond immediately when I call. They provide a vehicle for me to use until the service/repair has been completed. They communicate with me several time during the service to inform They provide a vehicle for me to use until the service/repair has been completed. They communicate with me several time during the service to inform me about issues, and completion of the repair. More

My car was in the service department for two weeks and no inspection nor repairs had been done till the very end. Very unprofessional. inspection nor repairs had been done till the very end. Very unprofessional. More

Excellent service by Rossi and Spencer. We found the exact car that was perfect for us. We found the exact car that was perfect for us. More

Dave L. Was great from the get go and even a year later still the best customer service experience I have ever had in car buying and I have had many. Was great from the get go and even a year later still the best customer service experience I have ever had in car buying and I have had many. More