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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
450 Reviews

450 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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December 18, 2023

Vivian was very helpful and courteous when I dropped of and picking up my vehicle. More

by HYPAWNB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
vivian service writer
December 17, 2023

The Service Team was polite, efficient and helpful from the telephone to check-in and check-out. The waiting room was very pleasant and the donut was delicious. More

by shirley5234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas
December 15, 2023

Dallas was so helpful in ordering a part and maintaining notification with me until the part was received and the repair completed. More

by EKAYE1205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas in service department
December 14, 2023

Service very quick. Staff great; Vivian did a super job and steered new employee to give me excellent service More

by DRWASSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian
December 14, 2023

See my ratings on various parts of services. There is no place in your questionnaire for me to indicate that the model of my car is E350 blu tech. This model is not one of the alternatives provi More

by adrian.palmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron, Vanessa. (Ratings excellent)
December 14, 2023

The Ken Garff dealership is generally very supportive of my car issues. I think the difference between the part & the labor is pretty significant. I understand, but possibly make it more amenable. Toni, by More

by JANEROBERTS984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas - very nice!
December 10, 2023

The best dealership. Customer service and sales are amazing. I am a back customer and I will continuo to be. I am very satisfied with my new Mercedes and I do recommend y More

by Maggie Erskine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie from Sales and Rossi from Financial
December 07, 2023

I had a great experience… Dallas did a great job of explaining the situation with my tire needs and took care of things quickly… More

by gerrygreen3838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas
December 07, 2023

Very bad horrible service, the customer service of Vivian was so bad horrible ,They hit my car while they were doing the service and I'm still waiting for an answer to be called. They were supposed to check More

by JBRICENO5116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vivían service department
Jan 03, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Please contact us at your earliest convenience and we will be happy to assist you. Dave Bennion, General Manager daveb@kengarff.com

December 05, 2023

The dealership was fine the labor charges where out of line $1,800 for two hours. More

by SHEDOHOLIC2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel Turner, Craig Lambourne, Sean Roberts
Jan 03, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

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