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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
451 Reviews
Call Service Center (855) 780-1053

451 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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March 03, 2024

Fixed my issue within 24 hours and provided a loaner. Star was very helpful and communicative throughout the process. Great working with her. More

by Gregory.A
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Star
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Mar 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

March 02, 2024

I have owned Mercedes for over 30 years Ken Garff is by far the Best I have felt with. I have been going there for going on 11 years since I moved to Utah. More

by BOYDHENDRICKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bennion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rossi Yerage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you've had great experiences at our dealership. Please feel free to reach out if you need anything else. Take care!

March 02, 2024

Got in and got out on time. Service was great. Vivian explain service options and was courteous. Thank you! More

by RTIPPETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

March 02, 2024

It was a good experience overall, car was ready and as promised. There is a little bit of an oil smell but hopefully it is just some residual drops from the repair. More

by ybbogus88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 02, 2024

Excellent customer service and attention to detail. I look forward to working with Ken Garff Mercedes in the future. More

by ACCOUNTING8
Recommend Dealer
Yes
Employees Worked With
David Laccaorce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savannah,
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Mar 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 01, 2024

People were awesome. Waiting room and Uber ride are great. $240 to look at a hose and tell me what it would cost to repair is ridiculous! More

by tomandpattieg
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vivian Montes
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March 01, 2024

The dealership is overpriced, but the service is good. Vivian at the front desk is very helpful. More

by KATIEBTATTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

February 29, 2024

Braiden take care very good service,much better than last year and I love new dealer also,look very nice. More

by chiensuzuka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

February 29, 2024

Vivian did a great job updating me regarding my service during my visit. Very pleased. More

by JENNIFERROBYNWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our service department. It was a pleasure serving you!

February 29, 2024

Garret the service advisory is great as well as Darren one of the technicians that performed the work More

by iamsmittycg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rossi Yerage
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Laccaorce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Fowler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garret
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Mar 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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