Mercedes-Benz of Salt Lake City - Service Center

Good communication with Vivian throughout the repair process. Loaner vehicle was helpful and appreciated. Well done! process. Loaner vehicle was helpful and appreciated. Well done! More

Was able to. Get an appt. The next day. It usually takes a month notice. Service advisor was thorough. Get an appt. The next day. It usually takes a month notice. Service advisor was thorough. More

Efficient service the day I came in. Woman that helped me was very courteous and kind Woman that helped me was very courteous and kind More

Great service awesome staff. They take excellent care of there customers and go the extra miles. They take excellent care of there customers and go the extra miles. More

The service representative did a great job explaining how long the service would take and called me when the car was ready for pickup. They washed and vacuumed the car and it looked great. long the service would take and called me when the car was ready for pickup. They washed and vacuumed the car and it looked great. More

I have owned Mercedes for almost 30 years. I am new to the area. This was my initial and last visit to your dealership. Terribly impersonal (except for the cashier). I was called minutes after I am new to the area. This was my initial and last visit to your dealership. Terribly impersonal (except for the cashier). I was called minutes after dropping the vehicle off for a headlight issue informing me that the assembly needed to be replaced at an estimated and ridiculous cost of @$4800. The quickness of the call indicated that no real analyses of the issues were performed. I received no explanation as why the entire assembly had to be replaced and no written estimate. What I did receive were 3 videos of the tech examining the tires and brakes on the driver side -why? I have no idea. But nothing on the issue that I brought it in for. For this I was charged $140? More

Everything was clean and nice service was as excellent I was very pleased with my visit was very pleased with my visit More

The actual servicing of the vehicle was fine. The interaction with the service representative, Vivian, did not go well when I picked up the car. I explained all of this in detail to the Ser The interaction with the service representative, Vivian, did not go well when I picked up the car. I explained all of this in detail to the Service Manager, Angela. More

Everyone went over the top starting with Vivian. Thanks for a great experience. Will be seeing you again. Thanks for a great experience. Will be seeing you again. More