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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
451 Reviews

451 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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April 04, 2024

Absolutely first rate service in every possible way…fast…courteous….cometley above the call of duty. Outstanding at a level seldom found these days. G. More

by contact24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bennion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

April 04, 2024

Vivian was friendly; good communicators; good service service was on time. Review too long. everything good More

by hamblind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vivian
Apr 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 02, 2024

Service was great and the service rep was very accommodating. Looking forward to the call to get the rest of my repair done when the parts arrive. More

by MARGIEMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 30, 2024

I liked receiving the video updates on the vehicle and ease of making payment after service is completed. More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

March 29, 2024

Vivian was great to work with and had excellent costumer service skills. She was very friendly and helpful. More

by Jillkyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

March 26, 2024

Everyone was very helpful and nice, especially Estrella. It was great working with all of you, even though there was not much to do about the dead engine. Thank you! More

by lavrovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estrella
Apr 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

March 24, 2024

I came in this time for state registration renewal, and, as usual, I was wonderfully helped. Also, I had a new cellphone I was having trouble Bluetooth-connecting to my car; two really knowledgeable and ple More

by texasfurclan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

March 23, 2024

The service and parts department handled my warranty issue in a timely and professional manner. More

by TYPE 901
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vivian Montes
Apr 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

March 22, 2024

Great dealership to do business with . The staff is helpful and friendly. Work is completed on time. More

by TONYK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bennion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carson Kraatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2024

Very rude and he supported a lier sales man I called him to help me because his sales man lied to me when I purchased a Mercedes GLE . He Told me there's nothing I can do for you and call the coustmer serv More

by AHMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Bennion
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Dave Bennion, General Manager daveb@kengarff.com

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