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Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
451 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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451 Reviews of Mercedes-Benz of Salt Lake City - Service Center
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May 16, 2024
Failed to call me with updates. Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for later. I also got hung up on multiple times while my car was there. It was a very uneasy feeling. Treated me with extreme disrespect all around. More
by SandiGallagher
Verified Customer
May 15, 2024
Overall, the service department has been a pleasure to deal with. With the exception of a problem with the headlight alignment that probably took longer to get resolved than it should have, my experiences deal with. With the exception of a problem with the headlight alignment that probably took longer to get resolved than it should have, my experiences have been wonderful. The service lounge is very comfortable and well stocked with goodies. The work gets done quickly. Staff is friendly and professional. More
by semosancus66
May 15, 2024
I took my newish car in for a Recall visit. Everything went quickly, I was very pleased. Everything went quickly, I was very pleased. More
by lizhydeolson
Employees Worked With
May 12, 2024
The service was great! Braiden was very helpful and addressed all our needs in a very kind way! We received our car on time and they washed it before we picked it up. Thank Braiden was very helpful and addressed all our needs in a very kind way! We received our car on time and they washed it before we picked it up. Thank you! More
by MAISAGOMEZ
Employees Worked With
May 12, 2024
As always the service and support at Ken Garff Mercedes is second to none. Always a customer, always a friend. is second to none. Always a customer, always a friend. More
by Domn8
May 10, 2024
Things have improved immensely since my last visit. I was given a loaner car for my 3 hour wait time. Star went above and beyond to help with my concerns. I was given a loaner car for my 3 hour wait time. Star went above and beyond to help with my concerns. More
by COOKINSTEW
Employees Worked With
May 10, 2024
Vivian was great and the work was done quickly. Very appreciated! Again, Vivian was fantastic. Very appreciated! Again, Vivian was fantastic. More
by Amy Betancourt
Employees Worked With
May 09, 2024
Highly recommended dealership that takes the customer care to the next level. They were very considerate of my time and getting the vehicle ready to go as quick as possible. care to the next level. They were very considerate of my time and getting the vehicle ready to go as quick as possible. More
by tstewartg5
May 09, 2024
Their service department staff, particularly Vivian, is outstanding. Always looking out for us and getting us in whenever necessary. Can’t express how happy I am to have Vivian as our service contact. outstanding. Always looking out for us and getting us in whenever necessary. Can’t express how happy I am to have Vivian as our service contact. More
by Michael
Employees Worked With
May 08, 2024
The were able to schedule my repairs as they promised and they provided transportation to and from my place of employment. they provided transportation to and from my place of employment. More
by AYAROBOROUGH2021
Employees Worked With
