Ken Garff Mercedes-Benz of Salt Lake City

Service at Ken Garff Mercedes is terrific. I now own two Mercedes vehicles and actually don't mind bringing them in for service. The service representative, Mike, is knowledgeable and takes the time to exp Mercedes vehicles and actually don't mind bringing them in for service. The service representative, Mike, is knowledgeable and takes the time to explain everything in detail. He is also prompt and makes sure that everything I need is taken care of. I would highly recommend Mike and Ken Garff to my friends and family. More

I am fairly new to the Mercedes-Benz brand however I have loved every moment of it. This last time I went to the dealership for just for a small issue. A wonderful young lady, Melanie, helped me with a burnt loved every moment of it. This last time I went to the dealership for just for a small issue. A wonderful young lady, Melanie, helped me with a burnt out headlight. She got me in and out of the dealership fast. I am a very busy person and I am grateful for her fast professional help. In fact she even helped me with changing my clock in my vehicle. I felt silly asking but she didn't mind. Thank you Melanie for your great service with a smile, you are surely a great asset to Ken Garff Mercedes. More

This dealership service department has changed, for the better. The 2 new Service Advisors are very professional and courteous. When I bring my car in for service or repair I want the experience to be brei better. The 2 new Service Advisors are very professional and courteous. When I bring my car in for service or repair I want the experience to be breif, I do not want to socialize with my service writer, I simply want my car fixed right in a timely fashion. Mike and the other gentleman seem to have it down. More

I had an excellent experience. Dave and Mike found just the right car for my wife and me. It was a great price and we had the paperwork finished within 15 minutes. I would recommend both Dave and Mike to the right car for my wife and me. It was a great price and we had the paperwork finished within 15 minutes. I would recommend both Dave and Mike to anyone. I would also highly recommend the dealership! All of the staff we spoke with were friendly and very professional. There was no pressure to purchase and our needs were taken care of immediately. A job very well done! More

Larry knows more about Mercedes car sales than anyone else. He always knows his competition to position Ken Gaff as the best for price/value & quality of car. He's always upbeat and eager to please and else. He always knows his competition to position Ken Gaff as the best for price/value & quality of car. He's always upbeat and eager to please and go out of his way to go so. The dealership has a great service & parts staff as I have worked w/ them several times over the past 10 years. More

Jenny was great to work with! She provided me with all of my options in a timely manner without being a pushy salesperson at all. I told my wife on the way home from the dealership: "This was by far the of my options in a timely manner without being a pushy salesperson at all. I told my wife on the way home from the dealership: "This was by far the best experience I've ever had buying a car." And I have Jenny to thank for it! -C Brown More

I have been leasing from BMW for the last 9 years and felt that I just became a number to them. Mercedes Benz made me feel that they truly appreciated the business and provided me with all information t felt that I just became a number to them. Mercedes Benz made me feel that they truly appreciated the business and provided me with all information that was requested to make the appropriate sale. More

I have purchased many cars from many dealers located in many different parts of the country. I rate my experience with Larry Taylor and the Ken Garff team as truly exceptional from the first time a sat dow many different parts of the country. I rate my experience with Larry Taylor and the Ken Garff team as truly exceptional from the first time a sat down with Larry to discuss what I wanted for a new car to my latest routine maintenance check. Working with Larry was a partnership not the traditional adversarial car sales battle. Once Larry understood what I wanted he went to work, it took several days and many test drives but we finally narrowed it down to a few choices. At no time was I presented a vehicle that did not meet my budget requirements or my expressed personnel tastes. Larry listened to me and I quickly learned to listen to him because he knew what I needed to know. The end result was a purchase that I have enjoyed for several years. I took ownership of my Mercedes because Larry took ownership of my buying experience. When comparing notes with other Mercedes owners in Park City I frequently find that we share more than joy of owning a Mercedes we also share the pleasure of having worked with Larry Taylor to purchase them. I look forward to being a repeat client of Larry's. More

Awesome service!!! This is our first MB (2009 C300) and we are loving the car as well as the entire experience, to include the store, people and overall service. We felt like we got the bottom line price a we are loving the car as well as the entire experience, to include the store, people and overall service. We felt like we got the bottom line price and Jenny truly made sure we were well taken care of without the BS fine prints, etc. Jenny listened to what we liked/needed and she delivered. Bad A$$!! Thanks!!! More

I was visiting Salt Lake City and needed service for my car on two separate occasions. The first time, the service rep was not friendly or helpful, something I needed since I was in a new location. On th car on two separate occasions. The first time, the service rep was not friendly or helpful, something I needed since I was in a new location. On the second visit he seemed better. However, I was pleasantly surprised when my car interior was vacuumed, as well as washed, after the service was completed...... a nice treat! More