Ken Garff Mercedes-Benz of Salt Lake City

Following is my recent experience with Ken Garff Mercedes Benz sales staff and how I became a BMW of Murray customer. In the last few years, I have purchased three Mercedes Benzes and have been a customer Benz sales staff and how I became a BMW of Murray customer. In the last few years, I have purchased three Mercedes Benzes and have been a customer of Ken Garff for many years where I used to get great service. However, recently, I inquired about the new CLA and was contacted by Cameron Egan via email. Cameron informed me that he had one in stock. Since I live miles away, I asked him if he could send me a picture of the car. His response gave me the impression that he commented "by the time I go take the picture, the car will be sold". I found this to be very arrogant. I requested to be transferred to another sales rep. I was put in touch with Ms. LaNett Franchaw. She did send me the picture of the car and I agreed to the terms she had offered. I made arrangement to drive to Salt Lake and close the deal on November 1st. When I arrived, I had to wait for her to come back from a demo drive in the same car. The first impression I got from her was a cold reception and when we sat down to close the deal, she changed the price of the car three times on me, each time higher than what she had quoted me. When I asked why,her response was "It is what it is" . I found this to be very unprofessional and dawn right rude. I would have still bought the car if she would have acknowledged that she may have made a mistake. But, she chose to refer me to her manager who was just as unprofessional as she was. Because of their attitude and lack of customer service, I chose not to do business with them or Ken Garff. Needless to say I drove to the BMW of Murray the same day where I received the most professional and friendly reception and was assisted in purchasing a new BMW 328I twice as expensive as the CLA. I hope the management at Ken Garff realizes that they lost a loyal and long term customer who would repeat this story to many. Seyed Yadegari More

Hello, I worked with Micheal Chieco in sales and he did a great job with me. I was concerned about buying a car and having it shipped site unseen and Michael was very descriptive and familiar with the vehic great job with me. I was concerned about buying a car and having it shipped site unseen and Michael was very descriptive and familiar with the vehicle. What I want to focus on, however, is Michael's service after the sale. I purchased a CPO Mercedes and the overall condition of the vehicle is truly "as new". It looks like no one has sat in or driven it, period. I did notice, though, after arrival that there was not a remote control for the built in DVD player nor headphones. An interior cargo cover was missing as well. Michael took care of this immediately and is sending them all as we speak. This may not seem like a big deal, but I have heard many stories about how once a car dealer has your $$ on a long distance transaction the service is over. Clearly that is not the case for Michael and/or this dealership. Thanks Micheal! As we discussed in 2 years when we replace my wife's car we will do business again. More

I originally came to Mercedes Benz of Salt Lake City to drive an GLK350, I was not sure if a purchase would be made right away. I first spoke with Dave Bennion and he answered several questions for me and drive an GLK350, I was not sure if a purchase would be made right away. I first spoke with Dave Bennion and he answered several questions for me and then turned me over to Mike Fifield to take the test drive. I was astounded at the car and knew that sometime soon I wanted to have one. I did let several weeks go considering other cars but contacted Mike a couple of times with specific questions. He was always very helpful but not pushy in any way. He continued to say he was very happy to help me and did at each turn. Finally I decided on the GLK350 but wanted specific equipment and color choices. Without ever having to enter the Dealership again and with the expert knowledge that Mike possessed, he built the specific car I wanted and then presented me with an offer in writing. Everything I had told him as being necessary was covered in the offer, he never missed a beat. I picked up the car yesterday and signed all of the financial papers which contained all of the details exactly as was promised, there was not one difference. He took the time to explain every detail of the transaction and then was so awesome to help me with some initial setup of my Cell Phone with the Car through Bluetooth and to demonstrate the Navigation System which allowed the car to help me get home. I could not be happier with the Dealership or more specifically with Mike Fifield, what a great sales person to work with. More

Going into the purchase, I knew exactly what I wanted and Larry Taylor delivered on all levels. I gave Larry a tall order with specific finishes, features, monthly payment limits, and he met and exceeded my Larry Taylor delivered on all levels. I gave Larry a tall order with specific finishes, features, monthly payment limits, and he met and exceeded my expectations. Larry was straight to the point, honest, and very respectful of my time. I got everything that I wanted without having to hunt anything down myself; Larry took all of the hassle in buying a new car away and made it a really great experience. I will definitely be back in the future and recommend Larry Taylor to anyone who is looking to purchase an automobile. More

One of the best experiences I have ever had in purchasing a used car. jenny Whelan was wonderful and very knowledgable about the inventory and selection. She worked closely with Dave Franchow the Used Car Ma a used car. jenny Whelan was wonderful and very knowledgable about the inventory and selection. She worked closely with Dave Franchow the Used Car Manager and their professionalism was unsurpassed! The whole staff was kind and attentive to our needs, they even have soda and fresh coffee for all service and sales customers. I would strongly recommend to anyone looking for a new or used car to walk into Mercedes Benz of Salt Lake and enjoy the best experience you will ever have in buying or leasing a new or used vehicle. More

His service and follow through was spectacular! He was open and honest and got right to the point! I will be back because of him!!! open and honest and got right to the point! I will be back because of him!!! More

Over the years I have purchased many vehicles from Larry and also have had my family members buy from him. He is always very professional and can always answer any questions that you may have about any of t and also have had my family members buy from him. He is always very professional and can always answer any questions that you may have about any of the vehicles that you are looking at. He has always been very honest and really takes pride in making sure that your experience is very good. I will continue to buy from Larry and send him as many customers as I can. More

First and foremost I would like to thank Jimmy for ALWAYS taking care of me on all the cars I have purchased from him. The most recent one being the 2012 ML350. He is always very professional but at the same taking care of me on all the cars I have purchased from him. The most recent one being the 2012 ML350. He is always very professional but at the same time I feel like I am buying a car from a good friend. I would recommend him to anyone! As for their GM Dave Bennion, thanks for always giving me an excellent deal even on a car that is in high demand. If it weren't for Dave Franchow, I would have to deal with selling my trade-ins on my own. Thanks for always giving me a fair trade-in value. Mike Kasparian, their service writer has been excellent to deal with anytime I had to have my car serviced. Also their service tech, Ken, is one of the best Mercedes techs out there. I also have to give a shout out to Mike in their parts department. He's always friendly and willing to help with all my parts questions. Last but not least, Mr. Taylor is the biggest Mercedes enthusiast. If you need to know something intimate about a Benz (new or old), he's your guy! Thanks for always answering my questions! Overall Ken Garff Mercedes is the BEST car dealership I have ever dealt with. From sales to service and also parts. I highly recommend these guys!!!!!!!!!!! Thanks again for EVERYTHING! More

Great Experience!!! I purchased a car over the phone through Mr. Taylor and all I can say is that it was the easiest car transaction I've ever done. He was very helpful and prompt. He went out his way through Mr. Taylor and all I can say is that it was the easiest car transaction I've ever done. He was very helpful and prompt. He went out his way to make sure the transaction went smoothly. All I can say, is that I would certainly recommend this dealership to anyone. Ask for Larry Taylor and be surprise how easy it is it to purchase a car from this dealership. He was very friendly and helpful. I have purchased several cars from other dealership before, but never this satisfied. Thanks again Larry, from Manchester,NJ! More