Ken Garff Mercedes-Benz of Salt Lake City

Great service This was a great dealership. They found me the vehicle I wanted and worked with me in different options for the purchase. Very friendly and helpful This was a great dealership. They found me the vehicle I wanted and worked with me in different options for the purchase. Very friendly and helpful More

Very happy! David, Brett and Rick were so great! Very happy with my new car and the service I received! I'm a customer for life. You will not find more honest, David, Brett and Rick were so great! Very happy with my new car and the service I received! I'm a customer for life. You will not find more honest, genuine guys! Thank you!!! More

Wonderful sales experience Leased yet another Mercedes from David!!! Kept simple but informative and no forced car buying.. We made our decision on our terms and the merits of t Leased yet another Mercedes from David!!! Kept simple but informative and no forced car buying.. We made our decision on our terms and the merits of the new vehicle!!! More

Awesome Had a truly exceptional experience and got an amazing deal. Love dealing with mercedes benz of salt lake and the Garff Group. Wouldn't go anywhere els Had a truly exceptional experience and got an amazing deal. Love dealing with mercedes benz of salt lake and the Garff Group. Wouldn't go anywhere else! They make buying a car a great experience, and take care of us for the life of the car. They are not just car sales, they are friends. More

Professional, friendly, efficient We received exceptional service from Larry and everyone involved with our car purchase! We were assisted quickly and professionally. We will definitel We received exceptional service from Larry and everyone involved with our car purchase! We were assisted quickly and professionally. We will definitely be returning customer!! More

Three-peat My new GLE 400 is my third Mercedes SUV purchased from the Salt Lake dealership. I have had outstanding service from my previous Benz's but the featu My new GLE 400 is my third Mercedes SUV purchased from the Salt Lake dealership. I have had outstanding service from my previous Benz's but the features on this one take it to a new level. As always, the MB-SLC dealership valued customer loyalty and was very professional and easy to work with. More

new car lease This was my 2nd MB from Ken Garff. Went to dealership to trade in existing C300 sedan. Brett assisted with helping us make the decision that was righ This was my 2nd MB from Ken Garff. Went to dealership to trade in existing C300 sedan. Brett assisted with helping us make the decision that was right for us. We test drove a few cars and just for fun we drove the SLK. This is the car we drove home. Looking forward to our continued relationship with Mercedes Benz, Ken Garff dealer. More

Great dealership. Great service and experience. Was looking for a used vehicle with low miles and this dealership found me something that fit my needs and price. Great service and experience. Was looking for a used vehicle with low miles and this dealership found me something that fit my needs and price. More

Took my E class in for a regular oil change. Took my E-class to get serviced, simple fluid change. Never had any Malfunction indication prior to taking it to Mercedes. I leave the shop and about Took my E-class to get serviced, simple fluid change. Never had any Malfunction indication prior to taking it to Mercedes. I leave the shop and about 20 minutes later while driving. A brake sensor code comes on, so i take it back figuring it might just need to be reset. I speak to the Manager about the issue he says the part now needs to be replaced and will run $1800. Too much of coincidence that i now need that part place after having it serviced. On another note my service came with wash and vaccum. My interior is the same as when i drove it in, no signs of running a vaccum through my floor. A bunch of lying, dishonest individuals, out to squeeze any penny out of your pocket. The service manager Joel Turner and the technicians are a joke. Manage their job duties very poorly. You'd expect high quality service from Mercedes-Benz, what a shame. I realize i'm not the only customer, who coincidently had a similar issues. More

RUN!!! RUN! Recently I took my car to Mercedes of SLC to have the Safety Restraint System (SRS) warning light checked. After several hours and a loaner veh RUN! Recently I took my car to Mercedes of SLC to have the Safety Restraint System (SRS) warning light checked. After several hours and a loaner vehicle the dealer told me that it was a seat control module and the repair would be $1100. I inquired if they checked the fuses and relays and they assured me that they had thoroughly checked the car. To me their diagnosis didn’t seem right because of the symptoms. Being mechanically inclined I told the dealer I would like to have a second opinion. I took the car directly to an independent repair facility where, unlike Mercedes, they let me come out in the shop and actually talk to the mechanic while he hooked up the computer to my car. I told him that I thought it was a fuse/relay. Within about 10 minutes he conducted a few tests and said he too thought it was a fuse. We opened the fuse panel and in full-view of me and a subordinate I watched him as he looked for the fuse that completed the circuit to the SRS: IT WAS MISSING! The mechanic went to his work bench and placed the 20amp, .50 cent fuse in the slot and the problem was solved. Someone at the dealer had pulled the fuse and then told me it needed a new part. I immediately returned to the dealer (it had been about an hour) and confronted the Service Manager, and the mechanic. I said they were either: one, liars, or two, incompetent. In either case they lied, either about checking the fuses, or lied about the diagnosis. When confronted it smelled like a cover up! There was a lot of fast talking and a truck load of “how dare you impugn our integrity”. Simply stated, “They were caught disabling my car and trying to get me to pay for an unnecessary $1100 repair”. The service manager in my opinion was terrible! History has taught us that at times the cover-up can be as-bad-as the crime. There is a reason this dealership has many more complaints! They should take care; someone might have them on a hidden camera next time! More