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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
687 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 687 reviews
February 07, 2015
New car purchase We were in the market for a new car, and looked at the Mercedes as a last stop. After looking at the new 2015, we found the car we truly loved. We met We were in the market for a new car, and looked at the Mercedes as a last stop. After looking at the new 2015, we found the car we truly loved. We met LaNett, she showed us all the features of the car we were interested in, provided information regarding custom ordering so we could have one with our preferences, and worked with us through our trade-in and special requests. We now have our beautiful new car! We found the process: selecting, ordering, purchasing, and dealing with the service department easy and friendly. No pressure ever, just treated us as old friends. We are very happy with our Mercedes C300. We would definitely recommend them to anyone looking for a fair and honest dealership. Dennis and Donna S. More
by DMS
Employees Worked With
LaNett Franchow, Mike Fifield
February 07, 2015
Friendly service experience I went in without an appointment for an engine light in my C300. Jordan, my service advisor, did everything he could to get my car and have it checked I went in without an appointment for an engine light in my C300. Jordan, my service advisor, did everything he could to get my car and have it checked even though they were busy. The mechanic was quick and precise, and gave me an overview of what caused the problem. They were friendly and very professional in my time of need. Thank Jordan and Mercedes for your great service. More
by mh2009
Employees Worked With
Jordan Jaussi
January 25, 2015
Great Experience! This was the best and easiest car experience we have ever had. We worked with Dave and Scott Olson from start to finish--no hand-off or waiting. The This was the best and easiest car experience we have ever had. We worked with Dave and Scott Olson from start to finish--no hand-off or waiting. The enthusiasm, passion & knowledge for their products made the process fun and seamless. The price was very fair and above board which we greatly appreciate. We had a great introduction/explanation of the vehicle and, of course, love the car. Steve & Claire More
by Steve & Claire
Employees Worked With
January 08, 2015
Great Experience! I love this dealership! I worked with Dave and LaNette Franchow and they are both great! They went above and beyond to find me the right vehicle at t I love this dealership! I worked with Dave and LaNette Franchow and they are both great! They went above and beyond to find me the right vehicle at the right price! They were extremely passionate about making sure i was 100% taken care of. I never once felt like they were trying any "car salesman" techniques to get me to buy. They made sure that i was aware of what i was getting into and helped me ever step of the way! I will definitely come back to them for my next car. I would refer anyone to visit them for a great car buying experience! Thanks, Braylyn Tafolla More
by Braylyn Tafolla
Employees Worked With
LaNette Franchow, Dave Franchow
January 08, 2015
Poor Service Department I felt their service department was way over priced!!!! They quoted me list price for everything they wanted to fix on my Mercedes ML320 and over esti I felt their service department was way over priced!!!! They quoted me list price for everything they wanted to fix on my Mercedes ML320 and over estimated their labor. With a little research on the internet I was able to diagnosis the problem and fix it for $1,200 less than what they quoted me. I asked them a simple question about the radio and their answer was I don't know we would need to do a $120.00 diagnostics. I got the answer I was looking for on you tube in five minutes for free ( it was so simple I felt their techs. should have known. The guy just needed to go to the trouble and ask.). More
by Scott
Employees Worked With
Service Department
January 07, 2015
Willing to go the extra mile! LaNette worked very diligently to find us a vehicle. We consulted with her over the phone, since we are out-of-state customers, and were very happy wi LaNette worked very diligently to find us a vehicle. We consulted with her over the phone, since we are out-of-state customers, and were very happy with the time and effort she took with us! I would recommend her to anyone looking to purchase a vehicle; she will do all she can to help!! Thanks, Kendra Kellhofer More
by wyobackpackers
Employees Worked With
LaNette Franchow
January 07, 2015
We were treated wonderfully!! This dealership is great!!! LaNette Franchow is more than a sales person we consider her a dear friend, who is always willing to go above and beyond This dealership is great!!! LaNette Franchow is more than a sales person we consider her a dear friend, who is always willing to go above and beyond for us. We have recommended her and this dealership to anyone we know who is looking for a vehicle. Kudos to LaNette, she is a shining star in the world of salespeople! Not to mention how vast her knowledge and experience are and how professionally she treats her clients. Looking forward to our next vehicle! Thanks, Larry and Barbara Crowell More
by Wyobec
Employees Worked With
LaNette Franchow
January 06, 2015
Great Dealership, Best Car Buying Experience Ever! Of all my car buying experiences, the purchase of our GL450 was by far the easiest and most enjoyable. We were helped by Cameron Egan (salesperson) a Of all my car buying experiences, the purchase of our GL450 was by far the easiest and most enjoyable. We were helped by Cameron Egan (salesperson) and enjoyed his concern for our wants and needs. Cameron allowed us to move at our pace and never came across as being pushy. Once we decided on the GL450, there was little time spent negotiating what we felt was a fair price. We will continue to recommend this dealership and their sales team to anyone who is in the market for a new vehicle. More
by GL450 Owner
Employees Worked With
Cameron Egan
January 06, 2015
First Mercedes! I worked with Lanett Franchow in sales on the purchase of my new Mercedes CLA 250. This was my first Mercedes. She was cooperative, helpful, patient I worked with Lanett Franchow in sales on the purchase of my new Mercedes CLA 250. This was my first Mercedes. She was cooperative, helpful, patient and willing to negotiate. Quite frankly, because I was buying an entry level model I didn't think my husband and I would be treated that great. Lanett treated us like her best, repeat customer! More
by mary
Employees Worked With
Lanett Franchow, Dave Franchow
December 29, 2014
Never again KG of SLC! I have been a long term client of Ken Garff, SLC...until today. I bought my first car from Steve Zitting, wonderful experience, second, third and four I have been a long term client of Ken Garff, SLC...until today. I bought my first car from Steve Zitting, wonderful experience, second, third and fourth cars from Mark Raleigh, also great experiences! Mark has moved out of state and Steve was promoted to the Linden years ago. I went in to try to negotiate a new lease on a new CLA and unfortunately worked with Larry Taylor. I have never been through a more unprofessional experience. Very negative, when I told Larry that I wanted dark grey, he called me back to say that he had found a red, white and black CLA....?? Larry alsokept telling me all of the things he could not do, reminded me several times that he was very busy and that he was the "Finance Manager" and Mercedes could not ignore the extra miles that I had on my car and that I would have to put new tires on my car before I could turn it in. I found a car that would have been suitable in their inventory on the Internet and when I told him about the car he said that it was 42,000, when on the Internet it said the car was 37,000. He then proceeded to tell about their gross margin, that he would only make 100.00 on the car and Mark had made 2000.00 on the previous deal. I felt as though I should feel badly about everything he was teling me and finally I told him I couldn't work with him. All of this was in the open showroom with Larry using a loud voice so that all other clients in the showroom could hear what he was saying. When I finally got up to leave another client that had been looking at cars came over to me and asked if I was ok, he said he felt imbarassed for me and apologized on their behalf. I then asked to talk to Larry's manager and was greeted with" what do yo want me to do, fire him"? Then he proceeded to introduce himself to me and tell me about how many clients love Larry even though he is "brash"....and that there were "some" that did not like him. I was then told that the deal had to work for him and then it may work for me. I was offered the option of working with a different sales man. Promised that I would receive a phone call the following Monday. No thanks...I spoke with Steve Zitting in Linden a few moments after I had left SLC and , he remembered the first deal we did together several years ago, told me I would not need to replace the tires, and he would be happy to keep me happy, asked me exactly what I wanted, repeated back to me the information to me that I had given him and asked me if he could call First thing the next morning. Now that's the professional experience I would expect to receive with Mercedes Benz. I will NEVER go back to SLC Mercedes, if it weren't for Steve Zitting I would not have bought another Mercedes. The same client that overheard the conversation between Larry and me also over heard the conversation I had with the sales manager who refused to let me talk to the general manager because he had "just as much "power" as his manager...Mercedes Benz is a beautiful car with great appeal and reputation, too bad these two employees are such bad representations of the car. More
by lkessler
Employees Worked With
Larry Taylor
